Re: [rt-users] Outlook 2007 inserting multiple blank lines

2010-09-24 Thread Christian Loos 
Hi Dustin,

here are the two commits for this bug:
http://github.com/bestpractical/rt/commit/58dfb2bbe12cf3979ae1682842af2407cbbbdf78

http://github.com/bestpractical/rt/commit/73756bbb6ce3e925713b03d783847f1f2f3db3c6

This only works if the mail from outlook contains the X-Mailer header
with the right values.

-Chris

Am 22.09.2010 18:01, schrieb Dustin Berube:
 Hello,
 
 I've been having problems with people that send emails into RT from
 Outlook 2007 or 2010. If they reply to a message it keeps adding blank
 lines, overtime there are extremely large gaps in the email thread. I
 searched around on Google and found this thread
 http://www.gossamer-threads.com/lists/rt/users/94042 which mentions the
 problem. I followed Jesse's advice and copied the latest EmailParser.pm
 from git 3.8-trunk to /opt/rt3/lib/RT/EmailParser.pm however blank lines
 keep getting added to the messages.
 
 I have cleaned the mason cache as well as restarting postfix and apache.
 
 Thanks for the help.
 Dustin

RT Training in Washington DC, USA on Oct 25  26 2010
Last one this year -- Learn how to get the most out of RT!

[rt-users] Outlook 2007 inserting multiple blank lines

2010-09-22 Thread Dustin Berube 
Hello,

I've been having problems with people that send emails into RT from Outlook
2007 or 2010. If they reply to a message it keeps adding blank lines,
overtime there are extremely large gaps in the email thread. I searched
around on Google and found this thread
http://www.gossamer-threads.com/lists/rt/users/94042 which mentions the
problem. I followed Jesse's advice and copied the latest EmailParser.pm from
git 3.8-trunk to /opt/rt3/lib/RT/EmailParser.pm however blank lines keep
getting added to the messages.

I have cleaned the mason cache as well as restarting postfix and apache.

Thanks for the help.
Dustin

RT Training in Washington DC, USA on Oct 25  26 2010
Last one this year -- Learn how to get the most out of RT!