Re: [rt-users] Possible gotcha's as company merges.

[Jason A. Smith]

On Thu, 2010-01-07 at 12:11 +1300, Aaron Guise wrote:
> Hi All, 
> 
> The company I work for has been bought out/merged into another
> company, or will be as of 1st March 2010.   
> 
> I obviously will need to change the rtname and Organisation values at
> that time.  
> 
> Set($rtname , "Sitel SR");

You may also need to change $EmailSubjectTagRegex so emails with the old
$rtname will match to the correct tickets.

If you will also be changing your RT email addresses or domain name, you
may also need to change the $RTAddressRegexp variable as well.

> Set($Organization , "ham.sitel.co.nz");

Changing $Organization will break ticket links for all current tickets
in your DB, unless you can figure out a way to modify the RT DB to match
the change I suppose.

> I just wondered if anyone has done this previously where I can pull
> from their experience,  also by amending these to values will this
> cause issues with RT as now our RT has been used for some 50,000
> tickets and counting?
> 
> Just installed the merge users extension too as we will all have new
> email addresses,  I am not particularly looking forward to the changes
> I will have to make at this time.
> 
> 
> Regards,
> Aaron Guise
> 
>   07 838 7793
> 027 212 6638
> aa...@guise.net.nz
>  
> 
> 
> MSN: gui...@hotmail.com
> Facebook
> 
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[rt-users] Possible gotcha's as company merges.

[Aaron Guise]

Hi All,

The company I work for has been bought out/merged into another company, or
will be as of 1st March 2010.

I obviously will need to change the rtname and Organisation values at that
time.

Set($rtname , "Sitel SR");
Set($Organization , "ham.sitel.co.nz");

I just wondered if anyone has done this previously where I can pull from
their experience,  also by amending these to values will this cause issues
with RT as now our RT has been used for some 50,000 tickets and counting?

Just installed the merge users extension too as we will all have new email
addresses,  I am not particularly looking forward to the changes I will have
to make at this time.

*
Regards,*

*Aaron Guise

  07 838 7793
027 212 6638
aa...@guise.net.nz
 *


MSN: gui...@hotmail.com
 [image: Facebook] 
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com