Re: [rt-users] PriorityasString: Sort function on dashboard doesn't work
Hello C.Loos Now everything is working fine ... it was my fault i missunderstood a basic konwledge thing i'm confused with the dashboard view and the view if you click on the highlighted button on the dasboard i thought it should be the same mea culpa But one thing would be fine if it'll be work... For some purpose we need a custom search with only 10 search hits not more is there such some settings which i'm able to build a custom search with only a result from 10 hits? best regards john s. -- View this message in context: http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-ignore-the-function-to-restrict-the-amount-of-tickets-to-10-tp32623297p32771197.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] PriorityasString: Sort function on dashboard doesn't work
hello everybody i think i have found the problem but a solution is still missing: RT ignore the thing that the dashboard should show only the 10 highest tickets it show's all tickets which belongs to the user which is logged in. why is it so? has someone similar problems ? best regards joh s. -- View this message in context: http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-doesn%27t-work-tp32623297p32715836.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] PriorityasString: Sort function on dashboard doesn't work
I believe the amount of tickets shown on the dashboard is something you set in the user preferences or on as default in the RT_SiteConfig.pm: User -- Options (see image) Or set the default in the RT_SiteConfig.pm: Set($DefaultSummaryRows, 10); Hope this helps. -- Bart 2011/10/25 john s. firesk...@gmx.de hello everybody i think i have found the problem but a solution is still missing: RT ignore the thing that the dashboard should show only the 10 highest tickets it show's all tickets which belongs to the user which is logged in. why is it so? has someone similar problems ? best regards joh s. -- View this message in context: http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-doesn%27t-work-tp32623297p32715836.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] PriorityasString: Sort function on dashboard doesn't work
Forgot the image... -- Bart 2011/10/25 Bart b...@pleh.info I believe the amount of tickets shown on the dashboard is something you set in the user preferences or on as default in the RT_SiteConfig.pm: User -- Options (see image) Or set the default in the RT_SiteConfig.pm: Set($DefaultSummaryRows, 10); Hope this helps. -- Bart 2011/10/25 john s. firesk...@gmx.de hello everybody i think i have found the problem but a solution is still missing: RT ignore the thing that the dashboard should show only the 10 highest tickets it show's all tickets which belongs to the user which is logged in. why is it so? has someone similar problems ? best regards joh s. -- View this message in context: http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-doesn%27t-work-tp32623297p32715836.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011 attachment: Screen shot 2011-10-25 at 11.03.01 AM.png RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] PriorityasString: Sort function on dashboard doesn't work
Hello Bart, thanks for your helping but ... if i have understood this correctly ... the config entry limited all search results to 10 .. i need a solution to break down only the dashboard view to the amount of 10 ... normally it should be worked by default or? i think the priority extension is responsible for it best regards john s. -- View this message in context: http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-ignore-the-function-to-restrict-the-amount-of-tickets-to-10-tp32623297p32716294.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] PriorityasString: Sort function on dashboard doesn't work
That setting is specifically for the dashboard, when you click the search string it defaults to 50 I think. -- Bart 2011/10/25 john s. firesk...@gmx.de Hello Bart, thanks for your helping but ... if i have understood this correctly ... the config entry limited all search results to 10 .. i need a solution to break down only the dashboard view to the amount of 10 ... normally it should be worked by default or? i think the priority extension is responsible for it best regards john s. -- View this message in context: http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-ignore-the-function-to-restrict-the-amount-of-tickets-to-10-tp32623297p32716294.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] PriorityasString: Sort function on dashboard doesn't work
hello bart i have set up an rt system without an rt extension and on this occours also this strange problem are there any way to customize the amount of search results ? best regards john s. -- View this message in context: http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-ignore-the-function-to-restrict-the-amount-of-tickets-to-10-tp32623297p32716793.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] PriorityasString: Sort function on dashboard doesn't work
Am 19.10.2011 13:38, schrieb john s.: Hello Thomas For example I have 3 Tickets 1. high 2.middle 3.normal Which status and owner have the 3 tickets? These Tickets should appear on the Dashboard 10 highest priority tickets I own in the correct order 1. high 2. middle 3. normal but on the Dashboard 10 highest priority tickets I own only contains one Ticket with the priority none. The Ticket has no dependencies or sth else ; only a normal ticket which is open. however if i use the normal ticket search for these 3 Tickets and sort the tickets for priority every value is fine and the sort function is working in the correct order. 1. high 2. middle 3. normal Can you post the query. i hope whith the help of this example the problem is more clear than before 1. The format for the query ticket search: ' /Ticket/Display.html?id=__id__ __id__ /TITLE:#', ' /Ticket/Display.html?id=__id__ __Subject__ /TITLE:Subject', '__Priority__', '__QueueName__', '__ExtendedStatus__' 2. Format Link for the Search on the Dashboard: https://server.org/Search/Results.html?Format=%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject%27%2CPriority%2C%20QueueName%2C%20ExtendedStatusOrder=DESCOrderBy=PriorityQuery=%20Owner%20%3D%20%27__CurrentUser__%27%20AND%20(%20Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27) Is this really the full link? There is an RowsPerPage=50 missing at the end of the link. the rt log which is in debug mode doesn't show anything in this context sorry for some inconvinience from myself if you need more infos just say it thnx for help best regards john s. RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] PriorityasString: Sort function on dashboard doesn't work
1. 10 highest priority tickets I own: http://old.nabble.com/file/p32694467/10highestpriority.jpg 2. Search interface: http://old.nabble.com/file/p32694467/searchpriority.jpg best regards john s. -- View this message in context: http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-doesn%27t-work-tp32623297p32694467.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] PriorityasString: Sort function on dashboard doesn't work
Hello Thomas For example I have 3 Tickets 1. high 2.middle 3.normal These Tickets should appear on the Dashboard 10 highest priority tickets I own in the correct order 1. high 2. middle 3. normal but on the Dashboard 10 highest priority tickets I own only contains one Ticket with the priority none. The Ticket has no dependencies or sth else ; only a normal ticket which is open. however if i use the normal ticket search for these 3 Tickets and sort the tickets for priority every value is fine and the sort function is working in the correct order. 1. high 2. middle 3. normal i hope whith the help of this example the problem is more clear than before 1. The format for the query ticket search: ' /Ticket/Display.html?id=__id__ __id__ /TITLE:#', ' /Ticket/Display.html?id=__id__ __Subject__ /TITLE:Subject', '__Priority__', '__QueueName__', '__ExtendedStatus__' 2. Format Link for the Search on the Dashboard: https://server.org/Search/Results.html?Format=%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject%27%2CPriority%2C%20QueueName%2C%20ExtendedStatusOrder=DESCOrderBy=PriorityQuery=%20Owner%20%3D%20%27__CurrentUser__%27%20AND%20(%20Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27) the rt log which is in debug mode doesn't show anything in this context sorry for some inconvinience from myself if you need more infos just say it thnx for help best regards john s. -- View this message in context: http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-doesn%27t-work-tp32623297p32681644.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] PriorityasString: Sort function on dashboard doesn't work
i think There's something wrong here. i have posted some other issues before but nobody made an reply at it. so from my point of view there can be 2 circumstances why is it so ...: 1. my english is very well and nobody understood me ... ( ps: sorry for my english which is'nt the yellow from the egg or ... the cream of the crop; don't whats right in this case,) 2. or my problems are so difficult to solve that no one has an answer... so if it's n1. than i will try to write things in a more comprehensible way if it's number 2 doesn't matter i have to find out a solution from myself best regards john s. -- View this message in context: http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-doesn%27t-work-tp32623297p32672959.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] PriorityasString: Sort function on dashboard doesn't work
On 10/10/2011 08:17 AM, john s. wrote: RT: 3.8.9 Ubuntu LTS 10.04 Hello everybody We use for our RT-System the addon PriorityAsString ( btw: it's a great one) to break down the RT Priority Concept at a minimum for our purposes. but, the sort condition on the dashboard with highest priority ones doesn't work anymore You haven't told us what's happening, that is, what's actually broken. All you've said is something doesn't work. So, what's happening with priority sort order when using PriorityAsString that you didn't expect? Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] PriorityasString: Sort function on dashboard doesn't work
RT: 3.8.9 Ubuntu LTS 10.04 Hello everybody We use for our RT-System the addon PriorityAsString ( btw: it's a great one) to break down the RT Priority Concept at a minimum for our purposes. but, the sort condition on the dashboard with highest priority ones doesn't work anymore curiously .. on the other side if i make an custom search for it ... all things are working fine ... so now i have two options: 1. i can fix the priority as string extension in some way 2. i need an idea to reduce the custom search results down to 10. has someone an idea ? best regards john s. -- View this message in context: http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-doesn%27t-work-tp32623297p32623297.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
