Re: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6
Andrew Marosi amarosi at luminance.us.com writes: Ensure you turned on logging in your siteconfig: Set($LogToFile, 'debug'); # debug is very noisy You can try critical, warning, or error if you don’t want to be overloaded with noise Make sure your apache user can write to the log directory -Andy From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Max McGrathSent: Thursday, May 24, 2012 12:51 PMTo: rt-users at lists.bestpractical.comSubject: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6 Hi All - Just upgraded from 3.8.8 to 4.0.6 this morning. Was kind of a tough upgrade so I ended up doing a lot of different things during the upgrade and I confused myself. The problem I have now is that I'm not entirely sure where RT is getting it's config settings from. Somethings seem to come from /opt/rt4/etc/RT_SiteConfig.pm others don't. I have some custom things in /opt/rt4/local/html/Elements/ and those don't seem to be working. When I go out to Tools -- Configuration -- Tools -- System Configuration I am receiving the following error: An internal RT error has occurred. Your administrator can find more details in RT's log files. /opt/rt4/var/log doesn't have anything in it -- and neither does /opt/rt3_bak/var/log (this is where 3.8.8 resided). As I said, I did many things and directories may not be properly in place Any advice??--Max McGrathNetwork AdministratorCarthage College262-552-5512mmcgrath at carthage.edu Change owner for /opt/rt4 to www-data (apache user)
[rt-users] Problems after upgrade from 3.8.8 to 4.0.6
Hi All - Just upgraded from 3.8.8 to 4.0.6 this morning. Was kind of a tough upgrade so I ended up doing a lot of different things during the upgrade and I confused myself. The problem I have now is that I'm not entirely sure where RT is getting it's config settings from. Somethings seem to come from /opt/rt4/etc/RT_SiteConfig.pm others don't. I have some custom things in /opt/rt4/local/html/Elements/ and those don't seem to be working. When I go out to *Tools -- Configuration -- Tools -- System Configuration * I am receiving the following error: An internal RT error has occurred. Your administrator can find more details in RT's log files. /opt/rt4/var/log doesn't have anything in it -- and neither does /opt/rt3_bak/var/log (this is where 3.8.8 resided). As I said, I did many things and directories may not be properly in place Any advice?? -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu
Re: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6
On 05/24/2012 03:50 PM, Max McGrath wrote: An internal RT error has occurred. Your administrator can find more details in RT's log files. /opt/rt4/var/log doesn't have anything in it Read your webserver's error logs. RT may also be logging to syslog if you've configured it.
Re: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6
Ensure you turned on logging in your siteconfig: Set($LogToFile, 'debug'); # debug is very noisy You can try critical, warning, or error if you don't want to be overloaded with noise Make sure your apache user can write to the log directory -Andy From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Max McGrath Sent: Thursday, May 24, 2012 12:51 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6 Hi All - Just upgraded from 3.8.8 to 4.0.6 this morning. Was kind of a tough upgrade so I ended up doing a lot of different things during the upgrade and I confused myself. The problem I have now is that I'm not entirely sure where RT is getting it's config settings from. Somethings seem to come from /opt/rt4/etc/RT_SiteConfig.pm others don't. I have some custom things in /opt/rt4/local/html/Elements/ and those don't seem to be working. When I go out to Tools -- Configuration -- Tools -- System Configuration I am receiving the following error: An internal RT error has occurred. Your administrator can find more details in RT's log files. /opt/rt4/var/log doesn't have anything in it -- and neither does /opt/rt3_bak/var/log (this is where 3.8.8 resided). As I said, I did many things and directories may not be properly in place Any advice?? -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edumailto:mmcgr...@carthage.edu
Re: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6
After many hours I finally got it working on my previously dev RT box. Took multiple runs of make database-upgrade, but did a swing migration of the db and all is well. -Andy -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley Sent: Thursday, May 24, 2012 1:07 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6 On 05/24/2012 03:50 PM, Max McGrath wrote: An internal RT error has occurred. Your administrator can find more details in RT's log files. /opt/rt4/var/log doesn't have anything in it Read your webserver's error logs. RT may also be logging to syslog if you've configured it.
Re: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6
Thanks for the hint on the logs -- using debug now and it seems to have pointed me in some kind of direction. And yes...going from 3.8.8 to 4.0.6 took me and a co-worker 3 hours. -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, May 24, 2012 at 3:52 PM, Andrew Marosi amar...@luminance.us.comwrote: After many hours I finally got it working on my previously dev RT box. Took multiple runs of make database-upgrade, but did a swing migration of the db and all is well. -Andy -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley Sent: Thursday, May 24, 2012 1:07 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6 On 05/24/2012 03:50 PM, Max McGrath wrote: An internal RT error has occurred. Your administrator can find more details in RT's log files. /opt/rt4/var/log doesn't have anything in it Read your webserver's error logs. RT may also be logging to syslog if you've configured it.
Re: [rt-users] Problems after upgrade
Ulf Stupid question did you upgrade the database? Simon -Original Message- From: Ulf Zimmermann [mailto:u...@openlane.com] Sent: 17 February 2010 02:22 To: 'rt-users@lists.bestpractical.com' Subject: [rt-users] Problems after upgrade I am looking at upgrading a 6 year old installation of RT (3.2.2) to a more current version (3.8.7). Went through all the upgrade steps. After starting Apache I got the main page and login, which works. On the main page first thing I notice is that I get Predefined search My Requests not found. When I click on any queue I get RT::Ticket::TimeLeftAsString Unimplemented in HTML::Mason::Commands. (/home/rt/share/html/Elements/RT__Ticket/ColumnMap line 165) and if I click on a ticket owned by me from the main page, I get RT::Ticket::Merged Unimplemented in HTML::Mason::Commands. (/home/rt/share/html/Ticket/Elements/Bookmark line 61). Any suggestions how to debug this? Nothing in var/log/rt.log, nothing in the Apache error log. Ulf. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems after upgrade
Yes, upgrade to 3.7.97, then the conversion to UTF8, then continued to 3.8.7. -Original Message- From: Simon Dray [mailto:simon.d...@antplc.com] Sent: Wednesday, February 17, 2010 1:19 AM To: Ulf Zimmermann; 'rt-users@lists.bestpractical.com' Subject: RE: [rt-users] Problems after upgrade Ulf Stupid question did you upgrade the database? Simon -Original Message- From: Ulf Zimmermann [mailto:u...@openlane.com] Sent: 17 February 2010 02:22 To: 'rt-users@lists.bestpractical.com' Subject: [rt-users] Problems after upgrade I am looking at upgrading a 6 year old installation of RT (3.2.2) to a more current version (3.8.7). Went through all the upgrade steps. After starting Apache I got the main page and login, which works. On the main page first thing I notice is that I get Predefined search My Requests not found. When I click on any queue I get RT::Ticket::TimeLeftAsString Unimplemented in HTML::Mason::Commands. (/home/rt/share/html/Elements/RT__Ticket/ColumnMap line 165) and if I click on a ticket owned by me from the main page, I get RT::Ticket::Merged Unimplemented in HTML::Mason::Commands. (/home/rt/share/html/Ticket/Elements/Bookmark line 61). Any suggestions how to debug this? Nothing in var/log/rt.log, nothing in the Apache error log. Ulf. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problems after upgrade
I am looking at upgrading a 6 year old installation of RT (3.2.2) to a more current version (3.8.7). Went through all the upgrade steps. After starting Apache I got the main page and login, which works. On the main page first thing I notice is that I get Predefined search My Requests not found. When I click on any queue I get RT::Ticket::TimeLeftAsString Unimplemented in HTML::Mason::Commands. (/home/rt/share/html/Elements/RT__Ticket/ColumnMap line 165) and if I click on a ticket owned by me from the main page, I get RT::Ticket::Merged Unimplemented in HTML::Mason::Commands. (/home/rt/share/html/Ticket/Elements/Bookmark line 61). Any suggestions how to debug this? Nothing in var/log/rt.log, nothing in the Apache error log. Ulf. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
