So in playing around with the system I observed that RT doesn't care
which e-mail address you send an existing ticket reply to, it always
updates the correct ticket no matter if the queue has changed or what
not. That's perfect.
So it got me thinking about queues which a ticket would
That's rare, cause i see all my queues and i don't have an explicit
correspond address for each one, only the default one
And i imagine you have define de default one in RT_SiteConfig.pm
Regards!
On Thu, Jan 29, 2009 at 5:35 AM, Jo Rhett jrh...@netconsonance.com wrote:
So in playing around
On Thu, Jan 29, 2009 at 02:05:48AM -0800, Jo Rhett wrote:
So in playing around with the system I observed that RT doesn't care
which e-mail address you send an existing ticket reply to, it always
updates the correct ticket no matter if the queue has changed or what
not. That's
Are they new queues? If so try logging out and back in. You may be seeing
the queue caching at work.
On Thu, Jan 29, 2009 at 5:05 AM, Jo Rhett jrh...@netconsonance.com wrote:
So in playing around with the system I observed that RT doesn't care
which e-mail address you send an existing ticket
On Thu, Jan 29, 2009 at 04:23:48PM -0800, Jo Rhett wrote:
Ding! Thank you for the winning answer. Wonderful.
Any way to defeat that, other than having everyone log out and back in
again? I realize it's an uncommon thing...
Disabling that cache will have unfortunate performance
