Re: [rt-users] RT Bounces
Brett,
That is what the error is indicating, I just cannot seem to determine where
the loop is. If I misconfigured the queue, or if it was in RT_Siteconfig.
Also it is 4.4.1 on Ubuntu 14.04. I am quite sure it is a misconfiguration
on my part but (i tried with RTAddressRegexp configured for the queue
addresses and without), I know outbound mail is sent when creating the
tickets from incident@ when opened in that queue, should it be something
more generic like rt@ .
(line 509 of Email.pm)
# Warn someone if it's a loop, before we drop it on the ground
if ($IsALoop) {
my $MessageId = Encode::decode( "UTF-8", $head->get('Message-ID') );
$RT::Logger->crit("RT Received mail ($MessageId) from itself.");
On Thu, Jan 19, 2017 at 11:15 PM, Brett Chambers <bchamb...@ambertech.com.au
> wrote:
> Dunno if this helps or not, but maybe the bounce is due to it detecting a
> loop?
>
>
>
> [18000] [Fri Jan 20 04:29:36 2017] [critical]: RT Received mail
> (<CAM32JiSrEQj1+E62+mYaSbi2r+pq=kxaqc_eb9lbqdlzgts...@mail.gmail.com>
> ) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:506)
>
>
>
> Try and take a look at /opt/rt4/lib/RT/Interface/Email.pm around the line
> numbers reported.
>
> Not suggesting you change anything, looking might give you a few clues…
>
>
>
> You didn’t specify a version – this is what I see in 4.2.12.
>
>
>
>
>
> #if it's from a postmaster or mailer daemon, it's likely a bounce.
>
>
>
> #TODO: better algorithms needed here - there is no standards for
>
> #bounces, so it's very difficult to separate them from anything
>
> #else. At the other hand, the Return-To address is only ment to be
>
> #used as an error channel, we might want to put up a separate
>
> #Return-To address which is treated differently.
>
>
>
> #TODO: search through the whole email and find the right Ticket ID.
>
>
>
>
>
>
>
> Checks the message to see if it's a bounce, if it looks like a loop, if
> it's autogenerated, etc.
>
> Returns a triple of ("Should we continue (boolean)", "New value for
> $ErrorsTo", "Status message",
>
> "This message appears to be a loop (boolean)" );
>
>
>
>
>
>
>
> # send mail to the sender
>
> if ( $IsBounce || $IsSuspiciousSender || $IsAutoGenerated || $IsALoop
> ) {
>
> $SquelchReplies = 1;
>
> $ErrorsTo = $owner_mail;
>
> }
>
>
>
> # Warn someone if it's a loop, before we drop it on the ground
>
> if ($IsALoop) {
>
> $RT::Logger->crit("RT Received mail (".$args{MessageId}.") from
> itself.");
>
>
>
> #Should we mail it to RTOwner?
>
> if ( RT->Config->Get('LoopsToRTOwner') ) {
>
> MailError(
>
> To => $owner_mail,
>
>Subject => "RT Bounce: ".$args{'Subject'},
>
> Explanation => "RT thinks this message may be a bounce",
>
> MIMEObj => $args{Message}
>
> );
>
> }
>
>
>
> #Do we actually want to store it?
>
> return ( 0, $ErrorsTo, "Message Bounced", $IsALoop )
>
> unless RT->Config->Get('StoreLoops');
>
> }
>
>
>
>
>
> Anyway, just a thought.
>
> If it is a bounce loop, might be related to SSL/certificates?
>
>
>
> Regards,
>
> Brett
>
>
>
>
>
> *From:* rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *On
> Behalf Of *Jayson Antillon
> *Sent:* Friday, 20 January 2017 3:34 PM
> *To:* rt-users@lists.bestpractical.com
> *Subject:* [rt-users] RT Bounces
>
>
>
> Hello,
>
> I have searched through the list archives, and read a ton of posts
> regarding bounces but have not been able narrow down what issue I am having
> specifically. I have not modified any scrips from default. Have one queue
> that is in use "Incident Reports', with the addresses
> incid...@rt.mydomain.com and incident-comme...@rt.mydomain.com configured
> in /etc/aliases, any response to the autogenerated emails or new emails to
> sent to incid...@rt.mydomains.com are showing bounces.
>
> I will include as much information as I have seen asked for in other
> posts.
>
> /etc/aliases
>
>
> # See man 5 aliases for format
> incident: "|/opt/rt4/bin/rt-mailgate --queue 'Incident Reports'
> --no-verify-ssl --action correspond --url https://rt.mydomain.com;
> incident-comments: "|/opt/rt4/bin/rt-mailgate --queue '
Re: [rt-users] RT Bounces
Dunno if this helps or not, but maybe the bounce is due to it detecting a loop?
[18000] [Fri Jan 20 04:29:36 2017] [critical]: RT Received mail
(<CAM32JiSrEQj1+E62+mYaSbi2r+pq=kxaqc_eb9lbqdlzgts...@mail.gmail.com
<mailto:kxaqc_eb9lbqdlzgts%2...@mail.gmail.com> >
) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:506)
Try and take a look at /opt/rt4/lib/RT/Interface/Email.pm around the line
numbers reported.
Not suggesting you change anything, looking might give you a few clues…
You didn’t specify a version – this is what I see in 4.2.12.
#if it's from a postmaster or mailer daemon, it's likely a bounce.
#TODO: better algorithms needed here - there is no standards for
#bounces, so it's very difficult to separate them from anything
#else. At the other hand, the Return-To address is only ment to be
#used as an error channel, we might want to put up a separate
#Return-To address which is treated differently.
#TODO: search through the whole email and find the right Ticket ID.
Checks the message to see if it's a bounce, if it looks like a loop, if it's
autogenerated, etc.
Returns a triple of ("Should we continue (boolean)", "New value for $ErrorsTo",
"Status message",
"This message appears to be a loop (boolean)" );
# send mail to the sender
if ( $IsBounce || $IsSuspiciousSender || $IsAutoGenerated || $IsALoop ) {
$SquelchReplies = 1;
$ErrorsTo = $owner_mail;
}
# Warn someone if it's a loop, before we drop it on the ground
if ($IsALoop) {
$RT::Logger->crit("RT Received mail (".$args{MessageId}.") from
itself.");
#Should we mail it to RTOwner?
if ( RT->Config->Get('LoopsToRTOwner') ) {
MailError(
To => $owner_mail,
Subject => "RT Bounce: ".$args{'Subject'},
Explanation => "RT thinks this message may be a bounce",
MIMEObj => $args{Message}
);
}
#Do we actually want to store it?
return ( 0, $ErrorsTo, "Message Bounced", $IsALoop )
unless RT->Config->Get('StoreLoops');
}
Anyway, just a thought.
If it is a bounce loop, might be related to SSL/certificates?
Regards,
Brett
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Jayson Antillon
Sent: Friday, 20 January 2017 3:34 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT Bounces
Hello,
I have searched through the list archives, and read a ton of posts regarding
bounces but have not been able narrow down what issue I am having specifically.
I have not modified any scrips from default. Have one queue that is in use
"Incident Reports', with the addresses incid...@rt.mydomain.com
<mailto:incid...@rt.mydomain.com> and incident-comme...@rt.mydomain.com
<mailto:incident-comme...@rt.mydomain.com> configured in /etc/aliases, any
response to the autogenerated emails or new emails to sent to
incid...@rt.mydomains.com <mailto:incid...@rt.mydomains.com> are showing
bounces.
I will include as much information as I have seen asked for in other posts.
/etc/aliases
# See man 5 aliases for format
incident: "|/opt/rt4/bin/rt-mailgate --queue 'Incident Reports'
--no-verify-ssl --action correspond --url https://rt.mydomain.com;
incident-comments: "|/opt/rt4/bin/rt-mailgate --queue 'Incident
Reports' --no-verify-ssl --action comment --url https://rt.mydomain.com;
Bounce message:
>From MAILER-DAEMON Thu Jan 19 22:11:35 2017
Return-Path: <>
X-Original-To: jayson
Delivered-To: jay...@rt.mydomain.com <mailto:jay...@rt.mydomain.com>
Received: by rt.mydomain.com <http://rt.mydomain.com> (Postfix, from userid 33)
id AEF0A140AB8; Thu, 19 Jan 2017 22:11:35 -0600 (CST)
Content-Type: multipart/mixed; boundary="--=_1484885495-18000-19"
Content-Transfer-Encoding: binary
MIME-Version: 1.0
X-Mailer: MIME-tools 5.508 (Entity 5.508)
To: jay...@rt.mydomain.com <mailto:jay...@rt.mydomain.com>
Precedence: bulk
Subject: RT Bounce:
From: incid...@rt.mydomain.com <mailto:incid...@rt.mydomain.com>
Date: Thu, 19 Jan 2017 22:11:35 -0600
Message-Id: <20170120041135.aef0a140...@rt.mydomain.com
<mailto:20170120041135.aef0a140...@rt.mydomain.com> >
This is a multi-part message in MIME format...
=_1484885495-18000-19
Content-Type: text/plain; charset="UTF-8"
Content-Disposition: inline
Content-Transfer-Encoding: binary
RT thinks this message may be a bounce
=_1484885495-18000-19--
mail log from rt server
Jan 19 22:21:25 rt postfix/smtpd[18877]: connect from mail-yw0-f180.google.com
<http://mail-y
[rt-users] RT Bounces
Hello, I have searched through the list archives, and read a ton of posts regarding bounces but have not been able narrow down what issue I am having specifically. I have not modified any scrips from default. Have one queue that is in use "Incident Reports', with the addresses incid...@rt.mydomain.com and incident-comme...@rt.mydomain.com configured in /etc/aliases, any response to the autogenerated emails or new emails to sent to incid...@rt.mydomains.com are showing bounces. I will include as much information as I have seen asked for in other posts. /etc/aliases # See man 5 aliases for format incident: "|/opt/rt4/bin/rt-mailgate --queue 'Incident Reports' --no-verify-ssl --action correspond --url https://rt.mydomain.com; incident-comments: "|/opt/rt4/bin/rt-mailgate --queue 'Incident Reports' --no-verify-ssl --action comment --url https://rt.mydomain.com; Bounce message: >From MAILER-DAEMON Thu Jan 19 22:11:35 2017 Return-Path: <> X-Original-To: jayson Delivered-To: jay...@rt.mydomain.com Received: by rt.mydomain.com (Postfix, from userid 33) id AEF0A140AB8; Thu, 19 Jan 2017 22:11:35 -0600 (CST) Content-Type: multipart/mixed; boundary="--=_1484885495-18000-19" Content-Transfer-Encoding: binary MIME-Version: 1.0 X-Mailer: MIME-tools 5.508 (Entity 5.508) To: jay...@rt.mydomain.com Precedence: bulk Subject: RT Bounce: From: incid...@rt.mydomain.com Date: Thu, 19 Jan 2017 22:11:35 -0600 Message-Id: <20170120041135.aef0a140...@rt.mydomain.com> This is a multi-part message in MIME format... =_1484885495-18000-19 Content-Type: text/plain; charset="UTF-8" Content-Disposition: inline Content-Transfer-Encoding: binary RT thinks this message may be a bounce =_1484885495-18000-19-- mail log from rt server Jan 19 22:21:25 rt postfix/smtpd[18877]: connect from mail-yw0-f180.google.com[209.85.161.180] Jan 19 22:21:26 rt postfix/smtpd[18877]: 05F14140AAD: client= mail-yw0-f180.google.com[209.85.161.180] Jan 19 22:21:26 rt postfix/cleanup[18881]: 05F14140AAD:
