On Mon, May 19, 2008 at 09:50:37AM +0100, Kobus Bensch wrote:
> Hi Emmanuel
>
> I have been following this thread and would be most interested in
> finding out how you do that.
>
Our setup here is:
- one queue per customer (it's a choice, not necessarly the best for
your needs)
- modificatio
Try taking a look at
http://search.cpan.org/dist/RTx-EmailCompletion/lib/RTx/EmailCompletion.pm
Mark
--
Mark Chappell
Unix Systems Administrator
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On 19/05/2008, at 5:23 PM, Ricky Jelm wrote:
> Hello,
>
> We are evaluating several ticketing systems and came across RT. Our
> agents usually get the tickets by phone and I've seen RT is especially
> set up as a mail gateway.
>
> I've found this thread but it's quite old:
>
> http://www.gossamer-
On Mon, May 19, 2008 at 09:53:47AM +0200, Ricky Jelm wrote:
>
> - one has to look up the e-mail address in another system, copy-paste
> it into RT (this would be a major burden and probably a no-go for RT)
> - minor problem, but still a problem: one has to think of deleting
> one's address.
>
Hello,
We are evaluating several ticketing systems and came across RT. Our
agents usually get the tickets by phone and I've seen RT is especially
set up as a mail gateway.
I've found this thread but it's quite old:
http://www.gossamer-threads.com/lists/rt/users/6483?search_string=phone+suppo
