Re: [rt-users] RTx::EmailCompletion
On Tue, Jan 15, 2013 at 1:50 PM, Asif Iqbal vad...@gmail.com wrote: On Tue, Jan 15, 2013 at 1:32 PM, Thomas Sibley t...@bestpractical.comwrote: On 01/15/2013 08:41 AM, Asif Iqbal wrote: I install RTx::EmailCompletion plugin and added the following stanza into my RTHOME/etc/RT_SiteConfig.pm Set( @Plugins, qw( RT::Authen::ExternalAuth RTx::EmailCompletion ) ); Set($EmailCompletionUnprivileged,everybody); Set($EmailCompletionSearch, STARTSWITH); Set($EmailCompletionLdapAttrSearch, [qw/mail cn/]); Set($EmailCompletionRdbmsDisabled, 1); ... How do I expect it to work? I tried to fill the One-time Cc: with ``foo'' and expected it to autocomplete to ``f...@example.com mailto:f...@example.com'' Still like some help with this one. What's your RT version? I don't believe RTx::EmailCompletion is compatible with RT 4.0 since most of the functionality (although not the LDAP parts) was merged to core. Sorry I forgot to mentions the versions. I am using RT 3.8.2 / mod_ssl/2.2.11 OpenSSL/0.9.8p mod_perl/2.0.3 Perl/v5.8.8 I still like some help on this. If you're indeed on 4.0, perhaps you want to look into RT::Extension::LDAPImport instead so that your LDAP info is sync'd locally into RT and the standard autocompletion will work. This means your RT user info from ExternalAuth will also always be up to date. -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing? -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing?
Re: [rt-users] RTx::EmailCompletion
On Fri, Jan 11, 2013 at 5:18 PM, Asif Iqbal vad...@gmail.com wrote: I install RTx::EmailCompletion plugin and added the following stanza into my RTHOME/etc/RT_SiteConfig.pm Set( @Plugins, qw( RT::Authen::ExternalAuth RTx::EmailCompletion ) ); Set($EmailCompletionUnprivileged,everybody); Set($EmailCompletionSearch, STARTSWITH); Set($EmailCompletionLdapAttrSearch, [qw/mail cn/]); Set($EmailCompletionRdbmsDisabled, 1); ... How do I expect it to work? I tried to fill the One-time Cc: with ``foo'' and expected it to autocomplete to ``f...@example.com'' Still like some help with this one. Thanks for the help. -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing? -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing?
Re: [rt-users] RTx::EmailCompletion
On 01/15/2013 08:41 AM, Asif Iqbal wrote: I install RTx::EmailCompletion plugin and added the following stanza into my RTHOME/etc/RT_SiteConfig.pm Set( @Plugins, qw( RT::Authen::ExternalAuth RTx::EmailCompletion ) ); Set($EmailCompletionUnprivileged,everybody); Set($EmailCompletionSearch, STARTSWITH); Set($EmailCompletionLdapAttrSearch, [qw/mail cn/]); Set($EmailCompletionRdbmsDisabled, 1); ... How do I expect it to work? I tried to fill the One-time Cc: with ``foo'' and expected it to autocomplete to ``f...@example.com mailto:f...@example.com'' Still like some help with this one. What's your RT version? I don't believe RTx::EmailCompletion is compatible with RT 4.0 since most of the functionality (although not the LDAP parts) was merged to core. If you're indeed on 4.0, perhaps you want to look into RT::Extension::LDAPImport instead so that your LDAP info is sync'd locally into RT and the standard autocompletion will work. This means your RT user info from ExternalAuth will also always be up to date.
Re: [rt-users] RTx::EmailCompletion
On Tue, Jan 15, 2013 at 1:32 PM, Thomas Sibley t...@bestpractical.comwrote: On 01/15/2013 08:41 AM, Asif Iqbal wrote: I install RTx::EmailCompletion plugin and added the following stanza into my RTHOME/etc/RT_SiteConfig.pm Set( @Plugins, qw( RT::Authen::ExternalAuth RTx::EmailCompletion ) ); Set($EmailCompletionUnprivileged,everybody); Set($EmailCompletionSearch, STARTSWITH); Set($EmailCompletionLdapAttrSearch, [qw/mail cn/]); Set($EmailCompletionRdbmsDisabled, 1); ... How do I expect it to work? I tried to fill the One-time Cc: with ``foo'' and expected it to autocomplete to ``f...@example.com mailto:f...@example.com'' Still like some help with this one. What's your RT version? I don't believe RTx::EmailCompletion is compatible with RT 4.0 since most of the functionality (although not the LDAP parts) was merged to core. Sorry I forgot to mentions the versions. I am using RT 3.8.2 / mod_ssl/2.2.11 OpenSSL/0.9.8p mod_perl/2.0.3 Perl/v5.8.8 If you're indeed on 4.0, perhaps you want to look into RT::Extension::LDAPImport instead so that your LDAP info is sync'd locally into RT and the standard autocompletion will work. This means your RT user info from ExternalAuth will also always be up to date. -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing?
[rt-users] RTx::EmailCompletion
I install RTx::EmailCompletion plugin and added the following stanza into my RTHOME/etc/RT_SiteConfig.pm Set( @Plugins, qw( RT::Authen::ExternalAuth RTx::EmailCompletion ) ); Set($EmailCompletionUnprivileged,everybody); Set($EmailCompletionSearch, STARTSWITH); Set($EmailCompletionLdapAttrSearch, [qw/mail cn/]); Set($EmailCompletionRdbmsDisabled, 1); ... How do I expect it to work? I tried to fill the One-time Cc: with ``foo'' and expected it to autocomplete to ``f...@example.com'' Thanks for the help. -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing?
Re: [rt-users] RTx::EmailCompletion - LDAP setup error and RDBMS not disabling
Typos get me again!! I swear I'm dyslexic... Anyway, I've changed that and I'm still getting the debug line that it's selecting users from the RT database. Set($EmailCompletionLdapServer, 'XX.XX.XX.XX'); Set($EmailCompletionLdapBase, 'dc=mydomain,dc=local'); Set($EmailCompletionLdapUser, 'distinguishedName of user'); Set($EmailCompletionLdapPass, 'pass'); Set($EmailCompletionLdapFilter, '(objectClass=person)'); Set($EmailCompletionLdapAttrSearch, [qw/mail cn/]); Set($EmailCompletionLdapAttrShow, mail); Set($EmailCompletionLdapMinLength, 4); Set($EmailCompletionRdbmsDisable, 1); As you can see, I've simplified my settings a fair bit more to try and get it to work... Still no LDAP values returned(not sure if the extension puts a debug line in showing the bind/search in the logs but that isn't there either), and the RT database is still being used. I restarted httpd after I made the changes, also tried using a completely new browser(in case there was client side caching going on)... is there a cache that needs cleaning on the server? Thanks! Mike. On Tue, May 24, 2011 at 10:11 PM, Roedel, Mark markroe...@letu.edu wrote: Might $EmailCompletionRdbmsDisable be the variable you want here? From: Mike Johnson mike.john...@nosm.camailto:mike.john...@nosm.ca Date: Tue, 24 May 2011 16:34:54 -0400 To: rt-users@lists.bestpractical.commailto: rt-users@lists.bestpractical.com Subject: [rt-users] RTx::EmailCompletion - LDAP setup error and RDBMS not disabling Set($EmailCompletionRdmbsDisable, 1); I have 2 issues I'm seeing now 1. the EmailCompletionRdmbsDisable doesn't seem to effect the lookup on RT's database. In the debug logs I see this [Tue May 24 19:30:01 2011] [debug]: SELECT DISTINCT main.* FROM Users main JOIN Principals Principals_1 ON ( Principals_1.id = main.id http://main.id/ ) WHERE (main.EmailAddress LIKE '%lori%') AND (Principals_1.PrincipalType = 'User') ORDER BY main.Name ASC (/opt/rt3/local/plugins/RTx-EmailCompletion/lib/RTx/EmailCompletion.pm:23) It's still searching RT's database. Now this could be linked to if the LDAP is successful or not... but I would think the LDAP search would show up at least? -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca
[rt-users] RTx::EmailCompletion - LDAP setup error and RDBMS not disabling
Hi all, Thanks to Kevin for pointing out the EmailCompletion extension. I had a user ask me if I could do this and I hadn't had time to look for it, rt-users list saved me that time! I installed it and got it running, works great with default setup. I'm attempting the LDAP setup and want it NOT to search RT's list(got a bunch of junk emails I don't want anyone to ever use). Here is my config settings... Set($EmailCompletionLdapServer, 'XX.XX.XX.XX'); Set($EmailCompletionLdapBase, 'dc=mydomain,dc=local'); Set($EmailCompletionLdapUser, 'svc_rt'); #Set($EmailCompletionLdapUser, 'cn=service rt,ou=Users,dc=mydomain,dc=local'); Set($EmailCompletionLdapPass, '**'); Set($EmailCompletionLdapFilter, '(objectClass=person)'); Set($EmailCompletionLdapAttrSearch, [qw/mail cn/]); Set($EmailCompletionLdapAttrShow, mail); Set($EmailCompletionLdapMinLength, 4); Set($EmailCompletionRdmbsDisable, 1); I have 2 issues I'm seeing now 1. the EmailCompletionRdmbsDisable doesn't seem to effect the lookup on RT's database. In the debug logs I see this [Tue May 24 19:30:01 2011] [debug]: SELECT DISTINCT main.* FROM Users main JOIN Principals Principals_1 ON ( Principals_1.id = main.id ) WHERE (main.EmailAddress LIKE '%lori%') AND (Principals_1.PrincipalType = 'User') ORDER BY main.Name ASC (/opt/rt3/local/plugins/RTx-EmailCompletion/lib/RTx/EmailCompletion.pm:23) It's still searching RT's database. Now this could be linked to if the LDAP is successful or not... but I would think the LDAP search would show up at least? 2. My LDAP bind fails with the setup above. I get a bind error(below) [Tue May 24 19:30:01 2011] [crit]: Unable to bind to XX.XX.XX.XX: LDAP_INVALID_CREDENTIALS (/opt/rt3/local/plugins/RTx-EmailCompletion/lib/RTx/EmailCompletion/Ldap.pm:24) I put in distinguishedName, as that's what ExternalAuth uses as well. I ran another test now nothing shows up in the error log... so I guess it's binding... but it still doesn't show any results from my LDAP in the popup list, only the ones from RT's database. I also ensured there wasn't a limit on size of the popup and searched for something that only has 1 result from both RT and LDAP databases. Any thoughts? -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca
Re: [rt-users] RTx::EmailCompletion - LDAP setup error and RDBMS not disabling
Might $EmailCompletionRdbmsDisable be the variable you want here? From: Mike Johnson mike.john...@nosm.camailto:mike.john...@nosm.ca Date: Tue, 24 May 2011 16:34:54 -0400 To: rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com Subject: [rt-users] RTx::EmailCompletion - LDAP setup error and RDBMS not disabling Set($EmailCompletionRdmbsDisable, 1); I have 2 issues I'm seeing now 1. the EmailCompletionRdmbsDisable doesn't seem to effect the lookup on RT's database. In the debug logs I see this [Tue May 24 19:30:01 2011] [debug]: SELECT DISTINCT main.* FROM Users main JOIN Principals Principals_1 ON ( Principals_1.id = main.idhttp://main.id/ ) WHERE (main.EmailAddress LIKE '%lori%') AND (Principals_1.PrincipalType = 'User') ORDER BY main.Name ASC (/opt/rt3/local/plugins/RTx-EmailCompletion/lib/RTx/EmailCompletion.pm:23) It's still searching RT's database. Now this could be linked to if the LDAP is successful or not... but I would think the LDAP search would show up at least?
Re: [rt-users] RTx::EmailCompletion adding name/other fields to pop down display
Hi Kevin, hi all.
After a couple of tries I've realised that despite maybe not being the
most elegant way of doing it, this can be done by modifying
/opt/rt3/local/plugins/RTx-EmailCompletion/lib/RTx/EmailCompletion/Ldap.pm.
However I seem to have a strange issue.
One step at a time. Where it does
my @emails = map { $_-get_attribute( $RT::EmailCompletionLdapAttrShow
) } $mesg-entries;
which of course gives for granted $RT::EmailCompletionLdapAttrShow to be
constituted of one element only,
replace with something like
my @emails = ();
foreach $entry ($mesg-entries) {
my $outstring = '';
foreach $attribute ($RT::EmailCompletionLdapAttrShow) {
$outstring=$outstring . $entry-get_attribute($attribute);
}
@emails{$_} = $outstring;
}
which basically creates the same output, but after concatenating the
result of all the attributes. So, for example, rather than having a map
constituted by only e-mail addresses, it will be e-mail addresses + name.
Now, this should work but I have a preliminary problem.
You will remember that the search and show variables are configured in
RT_SiteConfig.pm. In my case:
Set($EmailCompletionLdapAttrSearch, [qw/mail cn/]);
Set($EmailCompletionLdapAttrShow, [qw/mail cn/]);
I've verified that albeit the search being executed over mail and
cn, the show is ignored. As a debug, I've added file logging to
/opt/rt3/local/plugins/RTx-EmailCompletion/lib/RTx/EmailCompletion.pm.
To my understanding, this is the primary hook in RT for
EmailCompletion, and it's the one that calls Ldap.pm-search_ldap.
Guess what? If I put a debug print (Dumper) in EmailCompletion.pm to
show the content of the two variables, I get:
This is the dump of EmailCompletionLdapAttrShow = 'cn';
This is the dump of EmailCompletionLdapAttrSearch = [
'mail',
'cn'
];
Do you know why does it happen? I'm assuming I've overlooked
something... but can't tell what.
Thanks,
Giuseppe
PS: Of course, I've tried different variable names and numbers, and it's
always the very first in EmailCompletionLdapAttrShow that gets picked,
which rules out a default value (that would be 'mail', anyway).
On 25/02/11 16:45, Kevin Falcone wrote:
On Fri, Feb 25, 2011 at 04:37:32PM +, Giuseppe Sollazzo wrote:
On 25/02/11 15:28, Kevin Falcone wrote:
It shouldn't actually require any JS hacking (or didn't when I last
overrode this extension to do it).
Hi Kevin,
thanks - I'll give it a look.
You have to hack search in the .pm to return extra data about the user
and the EmailCompletion mason template to print it out.
Be aware that RT considers some data to be sensitive (such as phone
numbers) so it'll refuse to show it unless you mark it as accessible.
Uhm... how do you mean mark?
Check the methods in User/User_Overlay named *Accessible to get an
idea, there should be docs there and in DBIx::SearchBuilder about what
is going on. You'll need a LocalAccessible to declare some fields
'non admin'.
In 4.0, this becomes 'write a custom ShowUser option' which isn't
as flexible as I'd like it to be, but is a step forward.
I'll check it out - however we'll stay for 3.8 for a while I guess,
but I'll start getting documentation about how to migrate.
--
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE
Email: gsoll...@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
[rt-users] RTx::EmailCompletion adding name/other fields to pop down display
Hi all, we've been using RTx::EmailCompletion for a while very successfully. This is an extension that allows the user to see a pop down display of e-mail addresses upon insertion of a minimum number of characters. The search is made on a number of parameters you can specify (in our case, e-mail and cn from our directory). However, only the e-mail address is displayed, whereas we would like to show something more, let's say part of the cn or other data. Has anyone done something similar? I've found on the cpan page that the customisation can be done in - html/NoAuth/js/emailcompletion.js - lib/RTx/EmailCompletion.pm but it's not totally clear to me how - I'm not too much into JS. Can anyone help? Cheers, || -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
Re: [rt-users] RTx::EmailCompletion adding name/other fields to pop down display
On Fri, Feb 25, 2011 at 11:17:02AM +, Giuseppe Sollazzo wrote: Hi all, we've been using RTx::EmailCompletion for a while very successfully. This is an extension that allows the user to see a pop down display of e-mail addresses upon insertion of a minimum number of characters. The search is made on a number of parameters you can specify (in our case, e-mail and cn from our directory). However, only the e-mail address is displayed, whereas we would like to show something more, let's say part of the cn or other data. Has anyone done something similar? I've found on the cpan page that the customisation can be done in - html/NoAuth/js/emailcompletion.js - lib/RTx/EmailCompletion.pm but it's not totally clear to me how - I'm not too much into JS. Can anyone help? Cheers, || Unfortunately my Javascript skills are non-existent, but I would like this as well. It would be great if it could display a number of fields from the directory service to help you select the correct Email address. For example, we also include phone extension/number as a search key but we often need more information to validate the customer. Regards, Ken
Re: [rt-users] RTx::EmailCompletion adding name/other fields to pop down display
On Fri, Feb 25, 2011 at 08:19:27AM -0600, Kenneth Marshall wrote: On Fri, Feb 25, 2011 at 11:17:02AM +, Giuseppe Sollazzo wrote: Hi all, we've been using RTx::EmailCompletion for a while very successfully. This is an extension that allows the user to see a pop down display of e-mail addresses upon insertion of a minimum number of characters. The search is made on a number of parameters you can specify (in our case, e-mail and cn from our directory). However, only the e-mail address is displayed, whereas we would like to show something more, let's say part of the cn or other data. Has anyone done something similar? I've found on the cpan page that the customisation can be done in - html/NoAuth/js/emailcompletion.js - lib/RTx/EmailCompletion.pm Unfortunately my Javascript skills are non-existent, but I would like this as well. It would be great if it could display a number of fields from the directory service to help you select the correct Email address. For example, we also include phone extension/number as a search key but we often need more information to validate the customer. It shouldn't actually require any JS hacking (or didn't when I last overrode this extension to do it). You have to hack search in the .pm to return extra data about the user and the EmailCompletion mason template to print it out. Be aware that RT considers some data to be sensitive (such as phone numbers) so it'll refuse to show it unless you mark it as accessible. In 4.0, this becomes 'write a custom ShowUser option' which isn't as flexible as I'd like it to be, but is a step forward. -kevin pgpevtnHvcl4v.pgp Description: PGP signature
Re: [rt-users] RTx::EmailCompletion adding name/other fields to pop down display
On 25/02/11 15:28, Kevin Falcone wrote: It shouldn't actually require any JS hacking (or didn't when I last overrode this extension to do it). Hi Kevin, thanks - I'll give it a look. You have to hack search in the .pm to return extra data about the user and the EmailCompletion mason template to print it out. Be aware that RT considers some data to be sensitive (such as phone numbers) so it'll refuse to show it unless you mark it as accessible. Uhm... how do you mean mark? In 4.0, this becomes 'write a custom ShowUser option' which isn't as flexible as I'd like it to be, but is a step forward. I'll check it out - however we'll stay for 3.8 for a while I guess, but I'll start getting documentation about how to migrate. Thanks, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
Re: [rt-users] RTx::EmailCompletion adding name/other fields to pop down display
On Fri, Feb 25, 2011 at 04:37:32PM +, Giuseppe Sollazzo wrote: On 25/02/11 15:28, Kevin Falcone wrote: It shouldn't actually require any JS hacking (or didn't when I last overrode this extension to do it). Hi Kevin, thanks - I'll give it a look. You have to hack search in the .pm to return extra data about the user and the EmailCompletion mason template to print it out. Be aware that RT considers some data to be sensitive (such as phone numbers) so it'll refuse to show it unless you mark it as accessible. Uhm... how do you mean mark? Check the methods in User/User_Overlay named *Accessible to get an idea, there should be docs there and in DBIx::SearchBuilder about what is going on. You'll need a LocalAccessible to declare some fields 'non admin'. In 4.0, this becomes 'write a custom ShowUser option' which isn't as flexible as I'd like it to be, but is a step forward. I'll check it out - however we'll stay for 3.8 for a while I guess, but I'll start getting documentation about how to migrate. pgpBl2XAzevk6.pgp Description: PGP signature
Re: [rt-users] RTx::EmailCompletion config problems
Hi Aaron, You might need to make symbolic link from RTx-EmailCompletion to EmailCompletion as apparently that is what RT is looking for. in /opt/rt3/local/plugins/ do ln -s EmailCompletion RTx-EmailCompletion Hope that helps -- Jac winmail.dat___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTx::EmailCompletion config problems
Ok, but the link you need points from RTx-EmailCompletion to EmailCompletion. The EmailCompletion dir is created by the install script, but the link to it has to be made manually as RT is looking for RTx-EmailCompletion directory. The Heritage of earlier versions of this plugin I think. So I think you got my point backwards :-) -- Jac Gubbels PS: I have cc-ed this message (striped of your personal data) to the rt users list. So others can benefit from it as well. Sent: Monday, November 17, 2008 9:47 PM To: Jac Gubbels GUBBELS Subject: Re: [rt-users] RTx::EmailCompletion config problems Thanks for the input but unfortunately not, I checked the plugins directory and in fact the plugin folder is named EmailCompletion already so symbolic link wouldn't work. Alas we are still without email completion. Regards, Aaron Guise ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RTx::EmailCompletion config problems
I'm having problems properly configuring RTx::EmailCompletion. I found this extention through the RT Wiki, I have installed it correctly but I still don't have any auto-completions occuring. I have checked the Readme contained with the extension and cannot for the life of me see why it isn't working, seemed simple enough. So far, I've tried to install the module manually (Normal perl module install), also after this didn't work I tried to install via CPAN. Again this seems to end up with the same result. I'm using RT 3.8.0 on Debian Etch with Apache/1.3.34 (Debian),mod_perl. Can anyone point me in the right direction to get this working? *Regards,* *Aaron Guise 07 854 7824 027 212 6638 [EMAIL PROTECTED] * ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?
Thanks for the help, I finally had time to look into this further. It was my mistake, I thought each plugin needed its own @Plugin line in the RT_SiteConfig.pm. Once I put all the plugins in the one line it worked fine! Not sure why I could get RTFM and ExtAuth working correctly before, but it's all working now. Thanks again. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Falcone Sent: 21 October 2008 00:47 To: RT Users Subject: Re: [rt-users] RTx-EmailCompletion and RTFM incompatible? On Oct 20, 2008, at 4:05 PM, Alex Young wrote: I just tried it again. If I load the RTx-EmailCompletion plugin first, RTFM works, but RTx-EmailCompletion doesn't. If RTFM is loaded first, the other doesn't. Very odd. It works fine here both ways, Set(@Plugins,(qw(RTx::EmailCompletion RT::FM))); and the flipped version Its worth turning on debug logging and seeing if you see the sql from EmailCompletion and checking what modules are actually loaded in Configuration - Tools - SystemConfiguration -kevin -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Falcone Sent: 20 October 2008 23:43 To: RT Users Subject: Re: [rt-users] RTx-EmailCompletion and RTFM incompatible? On Oct 20, 2008, at 12:38 PM, Alex Young wrote: Sorry for spamming the list a bit tonight, I'm just going through all the outstanding support requests I have had from the RT users that I haven't been able to fix myself. I have a few extensions installed, but if I install RTx- EmailCompletion I no longer have RTFM showing in the RT interface. If I disable RTx-EmailCompletion, RTFM returns. It's a little odd. I have been enabling RTx-EmailCompletion in RT_SiteConfig.pm with the following line: Set(@Plugins,(qw(RTx::EmailCompletion))); Is it something I have done wrong, or just missing? RTx- EmailCompletion does work a treat in 3.8.1 when its installed. I just installed RTx-EmailCompletion along with my testing install of RTFM and everything seems to work fine. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RTx-EmailCompletion and RTFM incompatible?
Sorry for spamming the list a bit tonight, I'm just going through all the outstanding support requests I have had from the RT users that I haven't been able to fix myself. I have a few extensions installed, but if I install RTx-EmailCompletion I no longer have RTFM showing in the RT interface. If I disable RTx-EmailCompletion, RTFM returns. It's a little odd. I have been enabling RTx-EmailCompletion in RT_SiteConfig.pm with the following line: Set(@Plugins,(qw(RTx::EmailCompletion))); Is it something I have done wrong, or just missing? RTx-EmailCompletion does work a treat in 3.8.1 when its installed. Thanks. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?
On Oct 20, 2008, at 12:38 PM, Alex Young wrote: Sorry for spamming the list a bit tonight, I’m just going through all the outstanding support requests I have had from the RT users that I haven’t been able to fix myself. I have a few extensions installed, but if I install RTx- EmailCompletion I no longer have RTFM showing in the RT interface. If I disable RTx-EmailCompletion, RTFM returns. It’s a little odd. I have been enabling RTx-EmailCompletion in RT_SiteConfig.pm with the following line: Set(@Plugins,(qw(RTx::EmailCompletion))); Is it something I have done wrong, or just missing? RTx- EmailCompletion does work a treat in 3.8.1 when its installed. I just installed RTx-EmailCompletion along with my testing install of RTFM and everything seems to work fine. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?
I just tried it again. If I load the RTx-EmailCompletion plugin first, RTFM works, but RTx-EmailCompletion doesn't. If RTFM is loaded first, the other doesn't. Very odd. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Falcone Sent: 20 October 2008 23:43 To: RT Users Subject: Re: [rt-users] RTx-EmailCompletion and RTFM incompatible? On Oct 20, 2008, at 12:38 PM, Alex Young wrote: Sorry for spamming the list a bit tonight, I'm just going through all the outstanding support requests I have had from the RT users that I haven't been able to fix myself. I have a few extensions installed, but if I install RTx- EmailCompletion I no longer have RTFM showing in the RT interface. If I disable RTx-EmailCompletion, RTFM returns. It's a little odd. I have been enabling RTx-EmailCompletion in RT_SiteConfig.pm with the following line: Set(@Plugins,(qw(RTx::EmailCompletion))); Is it something I have done wrong, or just missing? RTx- EmailCompletion does work a treat in 3.8.1 when its installed. I just installed RTx-EmailCompletion along with my testing install of RTFM and everything seems to work fine. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?
If you've got changes under local/, you might try moving those somewhere else temporarily, dumping your mason cache, and checking to see if the issue continues. On Mon, Oct 20, 2008 at 5:05 PM, Alex Young [EMAIL PROTECTED] wrote: I just tried it again. If I load the RTx-EmailCompletion plugin first, RTFM works, but RTx-EmailCompletion doesn't. If RTFM is loaded first, the other doesn't. Very odd. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Falcone Sent: 20 October 2008 23:43 To: RT Users Subject: Re: [rt-users] RTx-EmailCompletion and RTFM incompatible? On Oct 20, 2008, at 12:38 PM, Alex Young wrote: Sorry for spamming the list a bit tonight, I'm just going through all the outstanding support requests I have had from the RT users that I haven't been able to fix myself. I have a few extensions installed, but if I install RTx- EmailCompletion I no longer have RTFM showing in the RT interface. If I disable RTx-EmailCompletion, RTFM returns. It's a little odd. I have been enabling RTx-EmailCompletion in RT_SiteConfig.pm with the following line: Set(@Plugins,(qw(RTx::EmailCompletion))); Is it something I have done wrong, or just missing? RTx- EmailCompletion does work a treat in 3.8.1 when its installed. I just installed RTx-EmailCompletion along with my testing install of RTFM and everything seems to work fine. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?
On Oct 20, 2008, at 4:05 PM, Alex Young wrote: I just tried it again. If I load the RTx-EmailCompletion plugin first, RTFM works, but RTx-EmailCompletion doesn't. If RTFM is loaded first, the other doesn't. Very odd. It works fine here both ways, Set(@Plugins,(qw(RTx::EmailCompletion RT::FM))); and the flipped version Its worth turning on debug logging and seeing if you see the sql from EmailCompletion and checking what modules are actually loaded in Configuration - Tools - SystemConfiguration -kevin -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Falcone Sent: 20 October 2008 23:43 To: RT Users Subject: Re: [rt-users] RTx-EmailCompletion and RTFM incompatible? On Oct 20, 2008, at 12:38 PM, Alex Young wrote: Sorry for spamming the list a bit tonight, I'm just going through all the outstanding support requests I have had from the RT users that I haven't been able to fix myself. I have a few extensions installed, but if I install RTx- EmailCompletion I no longer have RTFM showing in the RT interface. If I disable RTx-EmailCompletion, RTFM returns. It's a little odd. I have been enabling RTx-EmailCompletion in RT_SiteConfig.pm with the following line: Set(@Plugins,(qw(RTx::EmailCompletion))); Is it something I have done wrong, or just missing? RTx- EmailCompletion does work a treat in 3.8.1 when its installed. I just installed RTx-EmailCompletion along with my testing install of RTFM and everything seems to work fine. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTx::EmailCompletion 0.02
Nice tool. But I do not find the point of choosing from _all_ email addresses in the database. I changed in Ajax/EmailCompletion, from LIKE in STARTSWITH since I find it more useful this way. Maybe a configuration item should be added to set the behavior to LIKE or STARTSWITH ;) Nicolas Chuche wrote: Hi, RTx::EmailCompletion 0.02 just hit cpan : http://search.cpan.org/~nchuche/RTx-EmailCompletion-0.02/ -+-+-+-+-+-+- Changes for 0.02 * allow email completion for unprivileged users (disable by default). See README * add debugging tools to find input tags found by emailcompletion.js ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTx::EmailCompletion 0.02
On 5/16/07, Subredu Manuel [EMAIL PROTECTED] wrote: Nice tool. But I do not find the point of choosing from _all_ email addresses in the database. What kind of subset do you need ? I changed in Ajax/EmailCompletion, from LIKE in STARTSWITH since I find it more useful this way. Here our mail are [EMAIL PROTECTED] and i like to be able to find people with just the lastname. Maybe a configuration item should be added to set the behavior to LIKE or STARTSWITH ;) Hum. Why not. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTx::EmailCompletion 0.02
Nicolas Chuche wrote: I changed in Ajax/EmailCompletion, from LIKE in STARTSWITH since I find it more useful this way. Here our mail are [EMAIL PROTECTED] and i like to be able to find people with just the lastname. ofc. Anyone has the right to make a extension for him, and eventually make it available for other people. Maybe a configuration item should be added to set the behavior to LIKE or STARTSWITH ;) Hum. Why not. I'm thinking that the best way to do this, is to have a configuration variable with all the values supported by DBIx::SearchBuilder. Example: # Currently, the values supported by this parameter are the ones from # DBIx::SearchBuilder man page: # *) LIKE # *) STARTSWITH # *) ENDSWITH # *) MATCHES # See the DBIx::SearchBuilder man page for details related to this # parameters Set($EmailCompletionSearch,LIKE); PS: If LIKE is used, % -es are redundant, since DBIx::SearchBuilder adds them when LIKE, STARTSWITH and ENDSWITH are used. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RTx::EmailCompletion 0.02
Hi, RTx::EmailCompletion 0.02 just hit cpan : http://search.cpan.org/~nchuche/RTx-EmailCompletion-0.02/ -+-+-+-+-+-+- Changes for 0.02 * allow email completion for unprivileged users (disable by default). See README * add debugging tools to find input tags found by emailcompletion.js ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
