Re: [rt-users] Ready to roll?
On Wed, Feb 27, 2013 at 12:41:13PM -0800, Thomas Sibley wrote: On 02/27/2013 09:14 AM, John Buell wrote: Hm, thanks for pointing that out Kevin. I had been using: Mysqldump --opt --add-drop-table --single-transaction -u rt_user -pPassword -h localhost rt4 rt4-mysql-backup-`date %Y%m%d` I see the sense in doing the backup on the page that you linked to, but when I do it that way, I'm getting 'error 1044: Access denied for user 'rt_user'@'localhost' to database 'rt4' when doing LOCK TABLES. So is there something else I'm missing, or might someone have just been active in a session? The database user RT creates (rt_user by default) isn't granted the ability to issue LOCK TABLE commands. Backups should be made by a full privileged database user, such as root by default on MySQL. If you must use the database user which RT uses, you will need to grant it more rights. As Tom notes, we usually run backups as a more privileged user, but if you want to run as the rt_user because that password is already store on disk somewhere, you can insert --single-transaction or --skip-lock-tables in the first part of that command - the mysqldump rt4 --tables sessions --no-data; because even though you're only asking for a schema, MySQL locks. I filed http://issues.bestpractical.com/Ticket/Display.html?id=22893 so someone will look at that doc and update. -kevin pgpGF6Mo6Iet1.pgp Description: PGP signature -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Ready to roll?
- Original Message - From: Kevin Falcone falc...@bestpractical.com I filed http://issues.bestpractical.com/Ticket/Display.html?id=22893 so someone will look at that doc and update. Am I really the first person to notice that Basics does not include the full Ticket title, so that when the large label version of it in the top ticket frame is too long to fit at whatever text size it is, you have to burrow all the way to the bottom of the comments to see it? This is a tiny bit worse for me, because (being almost 50 and having a 12 laptop :-) I tend to run sites in Firefox Zoom Text Only mode, but on this particular example, it overflows even at standard text size. Should I RFE this? Cheers, -- jra -- Jay R. Ashworth Baylink j...@baylink.com Designer The Things I Think RFC 2100 Ashworth Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA #natog +1 727 647 1274 -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Ready to roll?
Hm, thanks for pointing that out Kevin. I had been using: Mysqldump --opt --add-drop-table --single-transaction -u rt_user -pPassword -h localhost rt4 rt4-mysql-backup-`date %Y%m%d` I see the sense in doing the backup on the page that you linked to, but when I do it that way, I'm getting 'error 1044: Access denied for user 'rt_user'@'localhost' to database 'rt4' when doing LOCK TABLES. So is there something else I'm missing, or might someone have just been active in a session? I also didn't have logging turned on, but I found the page on the wiki that described that and enabled it. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, February 26, 2013 11:35 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ready to roll? On Tue, Feb 26, 2013 at 02:56:28PM +, John Buell wrote: Am 26.02.2013 01:09, schrieb John Buell: Ok, I have users set up, groups set up (company departments), queues set up The RT box seems to be sending messages back and forth to our main Exchange box with no trouble at all The RT web interface itself is only viewable from within our network, but I don't personally see that as a problem I JUST got the RT book today and implemented the backups for MySQL (and copying a few .pm files) onto a removable USB drive with no issue, and now scheduled that to run via cron every night at midnight Are there any other last second gotchas I should beware of before I unleash all of my users onto RT? On the topic of backups, I assume you've seen the new backups documentation? http://bestpractical.com/rt/docs/latest/backups.html Other common things - make sure you have monitoring in place on the machine, otherwise when you start to run low on space or have a load spike you'll have no way to triage what happened. -kevin -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Ready to roll?
Got 'em! Thanks! -Original Message- From: Christian Loos [mailto:cl...@netcologne.de] Sent: Tuesday, February 26, 2013 12:54 AM To: John Buell Cc: rt-users@lists.bestpractical.com Subject: Re: Ready to roll? Don't forget the cronjobs: https://github.com/bestpractical/rt/blob/stable/README#L190 https://github.com/bestpractical/rt/blob/stable/README#L198 Chris Am 26.02.2013 01:09, schrieb John Buell: Ok, I have users set up, groups set up (company departments), queues set up The RT box seems to be sending messages back and forth to our main Exchange box with no trouble at all The RT web interface itself is only viewable from within our network, but I don't personally see that as a problem I JUST got the RT book today and implemented the backups for MySQL (and copying a few .pm files) onto a removable USB drive with no issue, and now scheduled that to run via cron every night at midnight Are there any other last second gotchas I should beware of before I unleash all of my users onto RT? And my two cents: This is a great product, and I'm glad I spent the money on the ORA book. Thanks also to everyone on this list who has responded to me so far, I'm really looking forward to putting RT to good use! -John -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
[rt-users] Ready to roll?
Ok, I have users set up, groups set up (company departments), queues set up The RT box seems to be sending messages back and forth to our main Exchange box with no trouble at all The RT web interface itself is only viewable from within our network, but I don't personally see that as a problem I JUST got the RT book today and implemented the backups for MySQL (and copying a few .pm files) onto a removable USB drive with no issue, and now scheduled that to run via cron every night at midnight Are there any other last second gotchas I should beware of before I unleash all of my users onto RT? And my two cents: This is a great product, and I'm glad I spent the money on the ORA book. Thanks also to everyone on this list who has responded to me so far, I'm really looking forward to putting RT to good use! -John -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Ready to roll?
Don't forget the cronjobs: https://github.com/bestpractical/rt/blob/stable/README#L190 https://github.com/bestpractical/rt/blob/stable/README#L198 Chris Am 26.02.2013 01:09, schrieb John Buell: Ok, I have users set up, groups set up (company departments), queues set up…. The RT box seems to be sending messages back and forth to our main Exchange box with no trouble at all…. The RT web interface itself is only viewable from within our network, but I don’t personally see that as a problem…. I JUST got the RT book today and implemented the backups for MySQL (and copying a few .pm files) onto a removable USB drive with no issue, and now scheduled that to run via cron every night at midnight…. Are there any other last second gotchas I should beware of before I unleash all of my users onto RT? And my two cents: This is a great product, and I’m glad I spent the money on the ORA book. Thanks also to everyone on this list who has responded to me so far, I’m really looking forward to putting RT to good use! -John -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
