Simply create a scrip in RT's admin interface for the relevant
queue/queues, with a condition of On Queue Change and an action of User
Defined.
Leave Custom Condition blank. Place this in Custom Action Preparation Code:
1;
and place this in Custom Action Commit Code:
$Ticket-SetPriority(5);
Hi Kenneth,
Thanks for the suggestion.
Would you have a script that would be able to do this that I could test ?
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Yep,
Simply write a scrip that triggers On Queue change to set the priority.
You can even have a different scrip for each Queue to set the priority to
different levels.
Kenn
On Wed, Feb 11, 2015 at 5:53 AM, globo michael.obr...@globoforce.com
wrote:
Hi ,
Is there a way to make sure someone
Hi ,
Is there a way to make sure someone changes the priority from 0 on queue
change
I have three queues and all the tickets come into one queue first and then
are assigned out to the different queues.
I would like to make sure people set a priority before first before
assigning the ticket out
