Rob,
You could modify your notify XX on Resolve scrip to stop if the new
status value is resolve and the old one was new, unless you also open the
ticket and then assign it. You have to consider what state the ticket is
ALWAYS in when you assign/resolve it. Then use that condition in your
scrip.
Or create a custom field which you set to a boolean value (yes/no, 1/0, or
something like that) and base your on resolve condition based on that. That
way your status independent.
2013/4/9 Kenneth Crocker kenn.croc...@gmail.com
Rob,
You could modify your notify XX on Resolve scrip to stop if
Yes, I understand that this is possible... just not how to actually do it.
Any good examples / snippets that I can look at? Everything I've tried to far
doesn't seem to work.
Thanks,
Rob
--
Robert Lister
On 9 Apr 2013, at 07:02, Kenneth Crocker kenn.croc...@gmail.com wrote:
Rob,
You
Hello,
Is there a way to modify the Templates/Scrip so that when a ticket is
Assigned and Resolved at the same time, the This ticket has been assigned
to you e-mail is not sent to the assigned user?
In our case we have users that reply via e-mail and don't use the web
interface very often,
