Re: [rt-users] Spreadsheet Custom Fields not Aligned.
On Mon, Apr 19, 2010 at 05:03:10PM -0700, William Graboyes wrote:
We just upgraded our RT system to 3.8.7 from 3.8.4. Now when we export a
spreadsheet none of the custom fields are aligned with the proper field.
Which is confusing to say the least. I was wondering if there something
simple that we may have missed? Has anyone seen this before?
I vaguely remember something on the list about this recently in the list,
but searching for it has proved to be futile.
I ran into that very same problem yesterday, but luckily I did manage to
find a post that explains a workaround:
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg24057.html
Essentially you need to edit /opt/rt3/share/html/Search/Results.tsv line
110. Change it from
foreach my $name ( sort { $cf_name_to_pos{$a} = $cf_name_to_pos{$a} }
keys %cf_name_to_pos ) {
.. to ..
foreach my $name ( sort { $cf_name_to_pos{$a} = $cf_name_to_pos{$b} }
keys %cf_name_to_pos ) {
Works for us.
--
Jesper Henriksen
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Spreadsheet Custom Fields not Aligned.
Yes that worked perfectly!
Thanks.
Bill
On Tue, Apr 20, 2010 at 07:46, William Graboyes
william.grabo...@theportalgrp.com wrote:
Jesper,
Thanks for the help on that one. I'll give it a shot as soon as I get to
work.
On Apr 20, 2010 12:18 AM, Jesper Henriksen jes...@catnet.dk wrote:
On Mon, Apr 19, 2010 at 05:03:10PM -0700, William Graboyes wrote:
We just upgraded our RT system t...
I ran into that very same problem yesterday, but luckily I did manage to
find a post that explains a workaround:
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg24057.html
Essentially you need to edit /opt/rt3/share/html/Search/Results.tsv line
110. Change it from
foreach my $name ( sort { $cf_name_to_pos{$a} = $cf_name_to_pos{$a} }
keys %cf_name_to_pos ) {
.. to ..
foreach my $name ( sort { $cf_name_to_pos{$a} = $cf_name_to_pos{$b} }
keys %cf_name_to_pos ) {
Works for us.
--
Jesper Henriksen
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
[rt-users] Spreadsheet Custom Fields not Aligned.
Hi List, We just upgraded our RT system to 3.8.7 from 3.8.4. Now when we export a spreadsheet none of the custom fields are aligned with the proper field. Which is confusing to say the least. I was wondering if there something simple that we may have missed? Has anyone seen this before? I vaguely remember something on the list about this recently in the list, but searching for it has proved to be futile. Thanks, -- Bill Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
