On Thu, Jul 15, 2010 at 12:24:57PM -0500, Max McGrath wrote:
Hi all -
I've attached a screenshot of what I'm experiencing -- so hopefully the
list allows image
attachments.
Basically, when I go into a ticket and want to choose a status, resolved
shows up twice. Not
causing
Yes, it is still in InactiveStatus. How would I go about removing it.
Also, why not put resolved in ActiveStatus. That's what I found to do when
I searched all of the mailing lists...
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On
Because it's not active. It's resolved, archived, done.
Searching such should be done explicitly, not implicitly;
compare GMail.
See http://wiki.bestpractical.com/view/SimpleSearchIncludeResolved
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