Re: [rt-users] Ticket taken twice

2009-02-27 Thread Joachim Thuau
-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Joachim Thuau Sent: Thursday, February 26, 2009 11:35 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket taken twice I'm a little on the fence about this. I obviously want

Re: [rt-users] Ticket taken twice

2009-02-26 Thread Joachim Thuau
, February 25, 2009 11:30 PM To: Jesse Vincent Cc: Joachim Thuau; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket taken twice On Wed, Feb 25, 2009 at 4:11 PM, Jesse Vincent je...@bestpractical.com wrote: On Wed 25.Feb'09 at 12:25:39 -0800, Joachim Thuau wrote: Hello

Re: [rt-users] Ticket taken twice

2009-02-26 Thread Kenneth Crocker
: Wednesday, February 25, 2009 11:30 PM To: Jesse Vincent Cc: Joachim Thuau; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket taken twice On Wed, Feb 25, 2009 at 4:11 PM, Jesse Vincent je...@bestpractical.com wrote: On Wed 25.Feb'09 at 12:25:39 -0800, Joachim Thuau wrote

Re: [rt-users] Ticket taken twice

2009-02-26 Thread Jesse Vincent
On Thu 26.Feb'09 at 11:04:08 -0800, Joachim Thuau wrote: Will this cause issues with the upgrade process, if I update to 3.8.2 now? (ie: will it just recover or will the DB choke on it) I guess I could just shred that ticket... But history is important... It's been a while, but I

Re: [rt-users] Ticket taken twice

2009-02-26 Thread Jesse Vincent
) ); Thanks, Jok -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: Thursday, February 26, 2009 11:26 AM To: Joachim Thuau Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket taken twice On Thu 26.Feb'09 at 11:04:08

Re: [rt-users] Ticket taken twice

2009-02-26 Thread Jesse Vincent
...@bestpractical.com] Sent: Thursday, February 26, 2009 11:26 AM To: Joachim Thuau Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket taken twice On Thu 26.Feb'09 at 11:04:08 -0800, Joachim Thuau wrote: Will this cause issues with the upgrade

Re: [rt-users] Ticket taken twice

2009-02-26 Thread Kenneth Crocker
share that SQL bits? At least, it'll give me a starting point... Thanks, Jok -Original Message- From: Kenneth Crocker [mailto:kfcroc...@lbl.gov] Sent: Thursday, February 26, 2009 11:22 AM To: Joachim Thuau Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket taken

Re: [rt-users] Ticket taken twice

2009-02-26 Thread Tom Lahti
I'll do that in a bit. However, I would try Jesse's patch first. You could ALSO write down all the info for the ticket and shred it and then re-create it properly. Let me know how it goes with Jesse's patch and such. In the meantime, I'll put together the SQL and instructions.

Re: [rt-users] Ticket taken twice

2009-02-26 Thread Kenneth Crocker
Tom, Yep. I got it after I wrote my last note. If what you say is true, then that dump would be an excellant way to determine what records need to be updated in the DataBase. Kenn LBNL On 2/26/2009 12:32 PM, Tom Lahti wrote: I'll do that in a bit. However, I would try Jesse's

Re: [rt-users] Ticket taken twice

2009-02-26 Thread Jesse Vincent
On Thu 26.Feb'09 at 12:32:46 -0800, Tom Lahti wrote: I'll do that in a bit. However, I would try Jesse's patch first. You could ALSO write down all the info for the ticket and shred it and then re-create it properly. Let me know how it goes with Jesse's patch and such. In the

Re: [rt-users] Ticket taken twice

2009-02-26 Thread Jesse Vincent
Don't apply this patch. It's making the RT test suite explode. I have no idea _what_ it would do to your DB. It was a false alarm. The test suite is now happy. Give it a shot? pgpTDMV8gDH9v.pgp Description: PGP signature ___

[rt-users] Ticket taken twice

2009-02-25 Thread Joachim Thuau
Hello, I have RT-3.6.1, postgres backend, apache with mod_perl. We just stumbled upon a funny situation. I'm hoping one of you is going to be able to help me sort it out. A few minutes ago, 2 helpdesk techs used the take button, at pretty much the same time. Upon closer inspection, here are

Re: [rt-users] Ticket taken twice

2009-02-25 Thread Jesse Vincent
On Wed 25.Feb'09 at 12:25:39 -0800, Joachim Thuau wrote: Hello, I have RT-3.6.1, postgres backend, apache with mod_perl. Todd Chapman patched this issue in RT quite a while back. I don't remember if it's in 3.6.7, but I believe it is. It's definitely fixed in 3.8. We just stumbled

Re: [rt-users] Ticket taken twice

2009-02-25 Thread Todd Chapman
On Wed, Feb 25, 2009 at 4:11 PM, Jesse Vincent je...@bestpractical.com wrote: On Wed 25.Feb'09 at 12:25:39 -0800, Joachim Thuau wrote: Hello, I have RT-3.6.1, postgres backend, apache with mod_perl. Todd Chapman patched this issue in RT quite a while back. I don't remember if it's in