We are running RT 3.8.10. ExternalAuth is installed as you mentioned below.
The version I got was from
http://requesttracker.wikia.com/wiki/ExtractCustomFieldValues
The link behind "newest version always here"
It extracted to version 1.06 :( no wonder I'm having issues.
I have downloaded and
On Wed, Apr 20, 2011 at 03:51:57PM -0400, Mike Johnson wrote:
>Ah... that opens my eyes a bit more...
>
> > How do I tell get /opt/rt3/local/plugins/ExtractCustomFieldValues in
> @INC?
>
> how did it end up there, that isn't the directory structure for RT
> plugins.
>
>I
Ah... that opens my eyes a bit more...
> > How do I tell get /opt/rt3/local/plugins/ExtractCustomFieldValues in
> @INC?
>
> how did it end up there, that isn't the directory structure for RT
> plugins.
>
> I put it there trying to mimic how ExternalAuth worked. I've backed it out
now and used the
On Wed, Apr 20, 2011 at 02:50:41PM -0400, Mike Johnson wrote:
> Now with that knowledge, I understand my config line should read
>
> Set(@Plugins,qw(
> RT::Authen::ExternalAuth
> RT:Extension::ExtractCustomFieldValues
> ));
That looks correct
>
> What I don't understand now
Ok bare with the long email!
Yes, I have a literal ... It's quite amazing how far you can get with an RT
setup based on wiki pages and rt-users listserv history without actually
knowing ANY Perl what so ever :D I have ExternalAuth and RT-FM setup as
other plugins... and all I did with those was fo
On Wed, Apr 20, 2011 at 08:45:44AM -0400, Mike Johnson wrote:
> The Set(@Plugins line was the problem... I had a spelling mistake.
>
> Now I'm seeing a different error
>
> [Wed Apr 20 08:20:25 2011] [error] Can't call method "require" without a
> package or object reference at /opt/rt3/bin/../lib
The Set(@Plugins line was the problem... I had a spelling mistake.
Now I'm seeing a different error
[Wed Apr 20 08:20:25 2011] [error] Can't call method "require" without a
package or object reference at /opt/rt3/bin/../lib/RT.pm line
670.\nCompilation failed in require at (eval 2) line 1.\n
[Wed
On Tue, Apr 19, 2011 at 9:29 PM, Mike Johnson wrote:
> When the apache error_log shows an error stating it can't locate a given .pm
> file in @INC what are my steps to resolve this?
>
> Specifically, when I insert the line
>
> Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues));
>
> into
When the apache error_log shows an error stating it can't locate a given .pm
file in @INC what are my steps to resolve this?
Specifically, when I insert the line
Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues));
into my site config, apache won't start up and complains it cannot find
