Hi Thomas
I don't have a clue about your problem, but I am pretty sure that
the first question will be : which version of RT are you using ?
Gerard
On 2012-03-02 04:06, Thomas Lau wrote:
Dear
All, we are
...@lists.bestpractical.com] On Behalf Of Gerard FENELON
Sent: Friday, March 02, 2012 7:03 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] chart and number out of sync
Hi Thomas
I don't have a clue about your problem, but I am pretty sure that the first
question will be : which version
On 03/01/2012 10:06 PM, Thomas Lau wrote:
Dear All, we are suffering some strange issue where the chart and number
is out of sync, anyone have idea why?
What's the query you're running when grouping by Owner Name in that chart?
Do you have $UseSQLForACLChecks turned on in your
@lists.bestpractical.com
Sent: Fri Mar 02 22:46:35 2012
Subject: Re: [rt-users] chart and number out of sync
On 03/01/2012 10:06 PM, Thomas Lau wrote:
Dear All, we are suffering some strange issue where the chart and number
is out of sync, anyone have idea why?
What's the query you're running when
On 03/02/2012 10:31 AM, Thomas Lau wrote:
No, I don't have that ACL line on config, should I use it?
Potentially. It's just a guess; I didn't dug into the charting code to
see if it would fix the root cause I'm betting on.
What's the query you're running when grouping by Owner Name in that
@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Fri Mar 02 23:37:03 2012
Subject: Re: [rt-users] chart and number out of sync
On 03/02/2012 10:31 AM, Thomas Lau wrote:
No, I don't have that ACL line on config, should I use it?
Potentially. It's just a guess; I didn't dug
On 03/02/2012 10:49 AM, Thomas Lau wrote:
I have seen the complex and simple queue happen same problem as well, simple
as create equal today
Try this in your RT_SiteConfig.pm then:
Set($UseSQLForACLChecks, 1);
RT Training Sessions (http://bestpractical.com/services/training.html)
Mar 03 00:00:02 2012
Subject: Re: [rt-users] chart and number out of sync
On 03/02/2012 10:49 AM, Thomas Lau wrote:
I have seen the complex and simple queue happen same problem as well, simple
as create equal today
Try this in your RT_SiteConfig.pm then:
Set($UseSQLForACLChecks, 1
On 03/02/2012 11:54 AM, Thomas Lau wrote:
Mind to explain what does it do?
All config options are documented in etc/RT_Config.pm. You copy lines
you want from there and add them to your RT_SiteConfig.pm
grep -A 10 UseSQLForACLChecks etc/RT_Config.pm
The second paragraph (This option is
Dear All, we are suffering some strange issue where the chart and number is out
of sync, anyone have idea why?
[cid:image001.png@01CCF864.75619810]
Thomas Lau
Technology Analyst
Principle One Limited
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T +852 3555 2217 F +852 3555
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