Re: [rt-users] emailing a group when a new ticket is filed
Add the group as a CC watcher of the queue (or ticket) that you are interested in. For queues: Configuration - Queues - QueueName - Watchers and there add your group as CC or AdminCC. For a single ticket: Display the ticket - People and there look for the group and add it as a watcher. Hope it helps. Carlos David Griffith wrote: Would someone please tell me how to go about making RT cc all members of a particular group when a ticket is filed? -- ___ ___ | __ __ | Carlos García MontoroIngeniero Informático |_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV |\_] [_/| Servicios Informáticos | [_] | Edificio Institutos de Investigacióncgar...@ific.uv.es |C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706 |___| España / Spain Fax: +34 963543488 attachment: cgarcia.vcf Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] emailing a group when a new ticket is filed
Carlos, I was going to respond the same way, but that is more than cc a group when a ticket is filed ^ On 4/27/2010 2:18 AM, Carlos Garcia Montoro wrote: Add the group as a CC watcher of the queue (or ticket) that you are interested in. For queues: Configuration - Queues - QueueName - Watchers and there add your group as CC or AdminCC. For a single ticket: Display the ticket - People and there look for the group and add it as a watcher. Hope it helps. Carlos David Griffith wrote: Would someone please tell me how to go about making RT cc all members of a particular group when a ticket is filed? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] emailing a group when a new ticket is filed
Would someone please tell me how to go about making RT cc all members of a particular group when a ticket is filed? -- David Griffith dgri...@cs.csubak.edu A: Because it fouls the order in which people normally read text. Q: Why is top-posting such a bad thing? A: Top-posting. Q: What is the most annoying thing in e-mail? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
