I figured it out, actually they were tickets that were from no longer
existing queues. I bulk moved them to an existing queue and they no longer
showed up.
On Aug 29, 2016 5:59 PM, "Chris McClement" wrote:
> Did you apply the permissions globally or just to the queue? My guess is
> the former,
Did you apply the permissions globally or just to the queue? My guess is
the former, which you'd have done by going to Admin -> Global -> Group
Rights. What you want to do is remove those permissions, and then open the
specific queue, and select Group Rights tab (not the Global menu) and
assign fro
So i have a group that is "company1" i gave that group "create and reply on
ticket" permissions
i had to set the user within this group to privileged so they have
particular access to a dedicated queue let's call it " company1"
everything looks good except new search
if i go into new search and
