Re: [rt-users] reply address from RT

[Bill Cole]

testwreq wreq wrote, On 6/26/09 11:23 AM:
> I have the new install of RT. When a new ticket is created, we get a
> response from RT which has a reply-to field set as 'fds...@ ; can
> anyone tell where this setting is comming from?
> In the RT_SiteConfig file we have set the correspondAddress as follows.
> Set($CorrespondAddress, 'r...@cs.sunysb.edu' );
> where and what should we change in order to fix 'fds...@.. to r...@...
> Below is the sample of email received from RT. fds...@www2
>  should be rt@ cs.sunysb.edu 
> From: The default queue via RT [mailto:fds...@www2.cs.sunysb.edu
> ]
> Sent: Thursday, June 25, 2009 2:16 PM
> To: h...@cs.sunysb.edu 
> Subject: [CS_Department #9] AutoReply: whitelist request

It appears that you either are using a pre-3.8 RT with RTx::BrandedQueues or 
3.8.x and have set up a "Subject Tag" (CS-Department) and "Reply Address" 
for the default queue. Remove the Reply Address in the queue configuration, 
and you should get the default address (i.e. whatever RT_SiteConfig.pm sets)
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[rt-users] reply address from RT

[testwreq wreq]

I have the new install of RT. When a new ticket is created, we get a
response from RT which has a reply-to field set as 'fds...@ ; can anyone
tell where this setting is comming from?

In the RT_SiteConfig file we have set the correspondAddress as follows.
Set($CorrespondAddress, 'r...@cs.sunysb.edu');
where and what should we change in order to fix 'fds...@.. to r...@...

Below is the sample of email received from RT. fds...@www2 should be rt@
cs.sunysb.edu

From: The default queue via RT [mailto:fds...@www2.cs.sunysb.edu]
Sent: Thursday, June 25, 2009 2:16 PM
To: h...@cs.sunysb.edu
Subject: [CS_Department #9] AutoReply: whitelist request





Greetings,



This message has been automatically generated in response to the

creation of a trouble ticket regarding:

  "whitelist request",

a summary of which appears below.



There is no need to reply to this message right now.  Your ticket has been

assigned an ID of [CS_Department #9].



Please include the string:



 [CS_Department #9]



in the subject line of all future correspondence about this issue. To do so,


you may reply to this message.



Thank you,

fdsfds
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