Ken,
thanks for your suggestion, but it is not what I need. They should not
see all the tickets in the queue, but only those created by their team
colleagues.
What I am thinking about is to create a user CustomField named Team
and fill out Sybase for those from the Sybase team.
Then create a
On Wed, May 6, 2009 at 6:08 PM, Vaclav Vobornik
vaclav.vobor...@commerzbank.com wrote:
Ken,
thanks for your suggestion, but it is not what I need. They should not
see all the tickets in the queue, but only those created by their team
colleagues.
What I am thinking about is to create a user
Good morning,
I have a specific question from one of our customers. Let's say, there
is a Sybase team we support: Peter, John, and Maria (unprivileged users).
When Peter creates a ticket, only Peter can see it after he logs in to
the RT. The same when John creates a ticket - only he sees it.
I'd
Vaclav,
Create a User-defined group called Sysbase-Users. Then go to
Configuration-Queue-(select Queue Sybase or whatever)-Group Rights
and grant the following privileges to group Sysbase-Users:
* CreateTicket
* SeeQueue
* ShowTicket
* ShowOutgoingEmail
* ShowTicketComments
I usually suggest to use Cc for that. On create you add group X to the
Cc list of the ticket. In RT4 I hope you'll be able to have role
co-workers and it would be clear. In RT3 you have to sacrifice Cc.
You can replace requestor with his group.
All this can be implemented with set of scrips.
To
