Re: [rt-users] script to check out if max attachment size is reached
Alex, Thank you for your answer. I forgot to tell you that we are running the 3.8.11 version of RT (our dev team is working on an upgrade but it's going to take time and we cannot afford to wait for the migration...). So do you think that a script would be possible ? Thanks for your time, Best regards Loic Cadoret IT Technician Keyyo Le 06/03/2015 18:10, Alex Vandiver a écrit : On Fri, 06 Mar 2015 12:42:38 +0100 Loïc Cadoret lcado...@keyyo.com wrote: Greetings rt-users followers, I would like to create a script that check out if the max attachment size of a response is reached and if so, send an autoreply to the requestor informing him that his documents are too heavy. Indeed, customers send documents to our customer services but sometimes the transaction is droped by the system because max attachment is reached and neither the customer service or the client is notified of it. Starting in RT 4.2.7, RT records explicit transactions when attachments are dropped or truncated due to hitting $MaxAttachmentSize. While we explicitly prevent such transactions from triggering scrips (to prevent infinite loops), you can likely use them as the basis of your notifications -- or, at least the signal to the RT users to notify customers of the drop. - Alex
Re: [rt-users] script to check out if max attachment size is reached
On Fri, 06 Mar 2015 12:42:38 +0100 Loïc Cadoret lcado...@keyyo.com wrote: Greetings rt-users followers, I would like to create a script that check out if the max attachment size of a response is reached and if so, send an autoreply to the requestor informing him that his documents are too heavy. Indeed, customers send documents to our customer services but sometimes the transaction is droped by the system because max attachment is reached and neither the customer service or the client is notified of it. Starting in RT 4.2.7, RT records explicit transactions when attachments are dropped or truncated due to hitting $MaxAttachmentSize. While we explicitly prevent such transactions from triggering scrips (to prevent infinite loops), you can likely use them as the basis of your notifications -- or, at least the signal to the RT users to notify customers of the drop. - Alex
[rt-users] script to check out if max attachment size is reached
Greetings rt-users followers, I would like to create a script that check out if the max attachment size of a response is reached and if so, send an autoreply to the requestor informing him that his documents are too heavy. Indeed, customers send documents to our customer services but sometimes the transaction is droped by the system because max attachment is reached and neither the customer service or the client is notified of it. I have already checked out the different contribs but nothing seems to match my request... Unfortunatly, I'm not really comfortable with rt-users mailing list yet so maybe this request has already been asked. Thanks is advance for your help and sorry for my bad english ! -- Loic Cadoret IT Technician Keyyo
