Hi Bijayant,What version of RT are you running, what http server and what database.Are all of your perl modules up to date?If this is version 3.6.0 of RT then it's a known problem and the solution is to upgrade to
3.6.1 and upgrade Apache::Session from memory. Search the mailing lists and you
Have you got enabled a global\scrip to notify Admin CC on Create Ticket ..
ie from Global\scrips you should have a scrip with condition On create,
and action Notify Admin CC.
Regards;
Roy
Tanu Mehrotra wrote:
I am facing some what similar issue, can you pls help me on this
Whenever I create
Bijayant;
I'll be interested to know if Andrew's suggestion works for you, because
the only thing that got rid of this problem for me was to alter the
sessions table:
ALTER TABLE sessions CHANGE a_session a_session LONGBLOB;
Regards;
Roy
Andrew Nicols wrote:
Hi Bijayant,
What version of RT
Thanks Stephen .. I was wondering if the Create Ticket would take care
of that ..
Created the Mime Obj and it works fine.
Regards;
Roy
Stephen Turner wrote:
At Friday 9/22/2006 01:28 PM, Roy El-Hames wrote:
Hi;
RT-3.6.1
I would like to expand Quickcreate section to include requestor and
text
Hi,
I need some urgent help, while deleting some test data from the database
I don't know wht but I have deleted something due to which i cannt see
configuration link on admin page neither can i see the option to select
queues from end user interface. Although system is not giving any error.
You seem to have deleted all rows from ACL table ??
do select count(*) from ACL?? , if you get 0, then you better hope you
have backups, else you 'll need to re-generate the rows again .. not
quite sure what are the default initial rows!!
Roy
Tanu Mehrotra wrote:
m talking about rt 3.6.0
I believe the issue is a bug in the etc/initialdata / upgrade/content
file file.
We had an $RT::WebPath when we should have had a __WebPath__.
Unfortunately, the fix for existing installs is going to require some
database diving.
-jesse
On Sep 23, 2006, at 1:53 AM, Frank Saxton wrote:
Hi Roy,can you share your QuickCreate?ThanksTorsten2006/9/25, Roy El-Hames [EMAIL PROTECTED]:
Thanks Stephen .. I was wondering if the Create Ticket would take careof that ..Created the Mime Obj and it works fine.Regards;RoyStephen Turner wrote: At Friday 9/22/2006 01:28 PM, Roy El-Hames wrote:
Yeah sure ... Sorry I don't know how to do patch files ..but the diff of
QuickCreate is:
52c52,54
|/lSubject/:br /input size=15 name=Subject /
---
|/lSubject/:br /input size=35 name=Subject /
/tdtd
|/lRequestor/:br /input size=35 name=requestor /
63c65
%#trtd colspan=3textarea cols=50
Hi RT Users,today i'm a little blind i think.i found: http://wiki.bestpractical.com/index.cgi?ScripExecOrder for Scrip Exec Order, but i'm a little confused at this moment.
1. Which Scripts triggering first global defined or local on queue level?2. At this Wiki Page, they writer talked about
Well, it's the blah, blah, blah that I need help with. I'm not the
brightest guy in the world but if it was a simple one line change I
wouldn't be wasting everyone's time.
I spent a couple of days trying all types of different combinations
and got it close to working but there were always
Has anybody ever written an IRC Bot interface to RT? I have need for such a
beast, and would like to know if anybody has something like this before I write
one of my own.
Thanks,
-Dan
Daniel J. Wright [EMAIL PROTECTED]
Lead Software Developer, pairNIC
I have not heard of such a thing before, but I'd be very interested in
being kept up to date on the development of such a thing. I made be
able to find some use for it as well.
Dan Wright wrote:
Has anybody ever written an IRC Bot interface to RT? I have need for such a
beast, and would
Hi There;
rt-3.6.1
Possibly a simple question for most; how do I get on setting a custom
field when creating a ticket via the cli ..
Roy
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
Searching on TimeEstimated throws this error: Unknown field:
TimeEstimated. I checked the database and field does exist in the Tickets
table, so I assume there is something wrong with the RT code.
Thanks,
David
___
David, Can you try this patch for me? You'll need to stop and start
your webserver to activate the changes:
=== lib/RT/Tickets_Overlay.pm
==
--- lib/RT/Tickets_Overlay.pm (revision 27804)
+++ lib/RT/Tickets_Overlay.pm (local)
Under 10 highest priority tickets I own, if I click on the subject, RT does
not use the correct path and I get a not found. If I click on the number,
it works fine. What am I missing? It appears to lose the webpath.
Thanks!
I've changed the Subject line on this thread since it got highjacked for
another issue.
Thanks for the suggestion, Roy. The problem with it is that the scrip
would send a second message to a CC when the ticket is created from an
email message. I.e., the CC gets a copy of the message sent to RT
John--
At a quick glance, it looks like:
Ticket/Elements/Tabs
Line 152 appears to start the code which determines if the user has the
right to modify the ticket, and if so, presents a link. It looks like it
would be trivial to change ?Action=Comment to ?Action=Respond.
I haven't tested
John,
Why not just modify the Resolve template to include the last comment
made on the ticket (at resolve time)?
Kenn
LBNL
John H. Nyhuis wrote:
Greetings,
I am using RT 3.4, and when we resolve tickets, our final message is
saved as a comment by default.
Rather then bug
Thanks, that did it!
--David
Jesse Vincent [EMAIL PROTECTED] wrote on 09/25/2006 02:15:20 PM:
David, Can you try this patch for me? You'll need to stop and start
your webserver to activate the changes:
=== lib/RT/Tickets_Overlay.pm
Title: RT Asset Tracker - Bulk data import
Dear all,
I have made use of the Asset Tracker on the RT system. I noticed that it can export the raw data from RTAsset to Excel. Just wonder if there is any method to import raw bulk data back on it. I checked on the Wiki http://atwiki.chaka.net
Jesse Vincent wrote:
David, Can you try this patch for me? You'll need to stop and start your
webserver to activate the changes:
=== lib/RT/Tickets_Overlay.pm
==
--- lib/RT/Tickets_Overlay.pm (revision 27804)
+++
Pardon me, but what is the asset tracker? I have a need for such a thing (if this is to keep track of hardware and installed software) within RT. I'm running RT 3.4.5 (I'm disinclined to upgrade as this is running very well).
FLOn 9/25/06, David Choy [EMAIL PROTECTED] wrote:
Dear all,
Florian,
Asset Tracker under RT is designed to keep track of assets such as:
servers, switches, desktops, or anything else. You can refer to the wiki
http://atwiki.chaka.net/ and/or
http://rt.chaka.net/AssetTracker/index.html?user=guestpass=guest to
gather more information.
Best regards,
At 07:45 AM 9/25/2006, Uldis Koskins wrote:
Frank Saxton wrote:
Well, it's the blah, blah, blah that I need help with. I'm not the
brightest guy in the world but if it was a simple one line change I
wouldn't be wasting everyone's time.
I spent a couple of days trying all types of different
Hello rt-users
I've been running RT 3.4.5 on OpenBSD 3.8 for about a year now. Today I
decided to upgrade to the upcoming OpenBSD 4.0, and with that got newer
versions of most perl modules.
I run RT 3.4.5 on Apache 1.3.29 (OpenBSD modified) with mod_perl-1.29
and MySQL 5.0.22. All users are
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