[rt-users] Remove some text.

2006-09-27 Thread Валерий Харьков
Hi, all. Sorry for my poor English. I need RT to clip some text from message body. What can I do for it? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL

Re: [rt-users] Remove some text.

2006-09-27 Thread Torsten Brumm
Hi Valery,what exactly do you plan? will you remove some text? Then i think procmail or something like this is better,. Or will you grep some text and do something with the text inside RT?Torsten 2006/9/27, Валерий Харьков [EMAIL PROTECTED]: Hi, all.Sorry for my poor English.I need RT to clip some

Re: [rt-users] New RT look and feel

2006-09-27 Thread Torsten Brumm
@Ruslan: can we easily port back this skin function per user to RT 3.6.x ? This is really something i'm looking for!When will 3.7 be stable ;-) ?Torsten2006/9/27, Ruslan Zakirov [EMAIL PROTECTED]:This is implemented in RT-3.7 development branch. Each user can chooseskin he likes.On 9/26/06,

Re: [rt-users] Add Phone # to ticket info

2006-09-27 Thread Torsten Brumm
Hmm, useally this is be done by the More About Window i think. But you can enhance this Module with the needed information.Torsten2006/9/26, Ryan Hardester [EMAIL PROTECTED]:Is it possible to pull the Work # from the users info and put it in the ticket information? We are populating it from our

[rt-users] Error when change value in custom field

2006-09-27 Thread pascal gouin
Hello, I have installed WINRT 3.4.5 and in have a problem when i change the value for a custom field. This error is in history display. Any ideas ?? Thankx error: RT::Ticket::FirstRequestor Unimplemented in RT::Transaction. (C:/RT3/Request

[rt-users] How to run multiple instances of RT

2006-09-27 Thread bijayant kumar
Hi to all, I have installed RT successfully. Now i need to create multiple instances of RT for different projects. I gone through the mailing list archive, and found that it is possible. But could not able to understand it correctly. I know it is my fault. Can any one help me here to provide a

Re: [rt-users] How to run multiple instances of RT

2006-09-27 Thread Andrew Nicols
On 9/27/06, bijayant kumar [EMAIL PROTECTED] wrote: Hi to all, I have installed RT successfully. Now i need to create multiple instances of RT for different projects. I gone through the mailing list archive, and found that it is possible. But could not able to understand it correctly. I know it is

Re: [rt-users] How to run multiple instances of RT

2006-09-27 Thread Les Mikesell
On Wed, 2006-09-27 at 04:59, bijayant kumar wrote: Hi to all, I have installed RT successfully. Now i need to create multiple instances of RT for different projects. I gone through the mailing list archive, and found that it is possible. But could not able to understand it

Re: [rt-users] TicketSQL question

2006-09-27 Thread Tomasz Wlodek
On Wed, 27 Sep 2006, taan wrote: Is it possible to search for all tickets Resolved less than 2 weeks after Creation using ticketSQL? thanks Taan I am not sure but maybe a query: status==resolved and TimeWorked14 will do the trick. Tom ___

Re: [rt-users] Error when change value in custom field

2006-09-27 Thread Ruslan Zakirov
problem is in lib/RT/Transaction_Vendor.pm which is not part of RT distribution. On 9/27/06, pascal gouin [EMAIL PROTECTED] wrote: Hello, I have installed WINRT 3.4.5 and in have a problem when i change the value for a custom field. This error is in history display. Any ideas ?? Thankx error:

Re: [rt-users] database on separate system

2006-09-27 Thread Tim Wilson
On Tue, Sep 26, 2006 at 6:26 PM, in message [EMAIL PROTECTED], Paolo Supino [EMAIL PROTECTED] wrote: I have a mysql database server already running on my lan and I want to use it for my RT system too. From whay I saw thus far the installation process assumes the database is local and I

[rt-users] Undefined subroutine RT::LoadConfig

2006-09-27 Thread Stephen Williams
All we are trying to get rt3.2.2 up and running and for the life of me I can't seem to get around this error does anyone have any idea what's going on here? [EMAIL PROTECTED] root]# /www/bin/apachectl configtest Subroutine handler redefined at /opt/rt3.2.2/bin/webmux.pl line 113. [Wed Sep 27

Re: [rt-users] New RT look and feel

2006-09-27 Thread Vivek Khera
On Sep 26, 2006, at 12:37 PM, Kenneth Marshall wrote: Is there any possibility of making the skin a Preferences option and not hard-coded by the configuration file? We have users wedded to the original setup and others that prefer the new style. Jesse hinted that the next major release of RT

Re: [rt-users] How to run multiple instances of RT

2006-09-27 Thread Rich West
It is possible to do it with the same web server and the use of virtual hosts using FastCGI. It isn't possible to use the same web server and mod_perl. If you want to do it via mod_perl, you need to run completely separate httpd processes with completely separate configuration files. It is

[rt-users] Unable to load DBIx::SearchBuilder database handle for 'Oracle'.

2006-09-27 Thread Kosta Lekas
I am new to RT and am trying to get it running with oracle and FastCGI. Everything seems to have installed and initialized correctly but I am having problems with the web server. Ive been searching the list archives with no luck. Any help with this would be much appreciated. I am using

Re: [rt-users] sending ticket attachments via soap

2006-09-27 Thread Ruslan Zakirov
perldoc MIME::Entity On 9/8/06, Roy El-Hames [EMAIL PROTECTED] wrote: rt-3.6.1/Apache2 I've written a simple soap service for rt that can communicate with windows .net client via a wsdl file, however I can't find the best way to send attachments, as rt will expect a mime object that combine

Re: [rt-users] RT selectively not sending email

2006-09-27 Thread Gary Hall
Mike, You're right that using the EXITCODE hack causes RT to fail to realize that there has been a successful delivery and continue to search for a place to deliver the message. This is the behavior I referred to in my posting. I think your problem may be with the implementation of my proposed

[rt-users] VMWARE download of RT

2006-09-27 Thread Mike Patterson
Awhile back people were talking about making a VMWARE RT image available for download: http://www.gossamer-threads.com/lists/rt/users/53845 Is there one currently available (preferably MySQL based)? I'm moving to a new job on Friday and I'd like to be able to RT data with me and reference