Re: [rt-users] CLI Question - Add Users to group per Scrip

On 2/27/2007 7:15 AM, Torsten Brumm wrote: And line 38 looks like: my($status, $msg) = $group-{$groupname}-AddMember($user-id); I'm not sure if the AddMember is defined in this routine, but i found: Cut and paste error on my part. I think that line should read: my($status, $msg) =

[rt-users] Default Stylesheet

I never got to see RT version 3.4. Is that stylesheet show the 'Home, Tickets, Tools, Display, History, etc. ' links on the left side instead of on the top? If not, how do I get the WEB Interface to show those links on the leftside, vertically? Does the SidebySide Ticket screen take care of

[rt-users] Clickable Links

I recently enabled Clickable Links (http://wiki.bestpractical.com/index.cgi?ClickableLinks) in RT, and it's working great. However, a few folks have reported broken links or links running off of the page. Basically: If you add the link in IE, then it breaks because IE doesn't expand the

[rt-users] another test

Subject: [Marchex #61437] test from pturner Priority: 2 More information regarding this issue. Patrick Turner Sysems Administrator - Corporate Operations Marchex, Inc. t 206.331.3492 e [EMAIL PROTECTED] This e-mail message and any attachments are solely for intended recipients, and may

[rt-users] RE: another test

Oh for... Really sorry about that. Stupid auto-complete email addressing. Patrick Turner Sysems Administrator - Corporate Operations Marchex, Inc. t 206.331.3492 e [EMAIL PROTECTED] This e-mail message and any attachments are solely for intended recipients, and may contain information that

[rt-users] sessions table size

My sessions table in rt (MySQL) is 1.2Gb. Is this normal? I thought it was fairly temporary data? We have only about 100 users, more automated jobs really but I was surprised to see this so large. It's accounts for nearly 50% of the size of the whole DB. PK -- Philip Kime NOPS Systems

Re: [rt-users] Google Summer of Code

Jesse Vincent wrote: I'd love to submit RT to Google's Summer of Code this summer. It's probably time to start brainstorming projects. Good idea. What would you like to do/see done as part of a RT summer of code project? AJAX interface would be my first thought, 3.6 went a long way

Re: [rt-users] Google Summer of Code

Jesse Vincent wrote: I'd love to submit RT to Google's Summer of Code this summer. It's probably time to start brainstorming projects. What would you like to do/see done as part of a RT summer of code project? It might take more than a summer, depending on how close-coupled you try to make

Re: [rt-users] Google Summer of Code

On 2/28/2007 3:36 PM, Jay Lee wrote: AJAX interface would be my first thought, 3.6 went a long way towards simplifying the interface for users but I think there's still room for improvement in the layout. Exactly what I was thinking! -- Regards, joe Joe Casadonte [EMAIL PROTECTED]

Re: [rt-users] Google Summer of Code

The ability to use AD (or LDAP) to hold group members. On Feb 28, 2007, at 1:29 PM, Jesse Vincent wrote: I'd love to submit RT to Google's Summer of Code this summer. It's probably time to start brainstorming projects. What would you like to do/see done as part of a RT summer of code

[rt-users] User configurable auto reply.

I don't know if there is a way to accomplish this already, but on Monday I was out and really would have liked to be able to pass on a message to those who submitted requests that were assigned to me that I won't be in till X. In general most issues just go into the general queue and they are

Re: [rt-users] sessions table size

On Wed, 28 Feb 2007, Philip Kime wrote: |# My sessions table in rt (MySQL) is 1.2Gb. Is this normal? I thought it |# was fairly temporary data? We have only about 100 users, more automated |# jobs really but I was surprised to see this so large. It's accounts for |# nearly 50% of the size of the

Re: [rt-users] Google Summer of Code

On Wed, 2007-02-28 at 14:29 -0500, Jesse Vincent wrote: I'd love to submit RT to Google's Summer of Code this summer. It's probably time to start brainstorming projects. What would you like to do/see done as part of a RT summer of code project? A rational, extensible,

Re: [rt-users] Google Summer of Code

On Wed, Feb 28, 2007 at 04:43:49PM -0500, Dmitri Tikhonov wrote: Jesse Vincent wrote: What would you like to do/see done as part of a RT summer of code project? Hi Jesse, How about improving performance for very large databases (I am talking millions of tickets)? There are a couple

Re: [rt-users] Google Summer of Code

Jesse Vincent wrote: I've recently spent some time with an RT instance running on an entirely unoptimized MySQL 4.1 with about a million and a half tickets. Performance was surprisingly eppy (most page loads were well under a second). Nice... What kinds of performance are you seeing? And how

RE: [rt-users] Google Summer of Code

Hello, Something that I've been thinking about is a hierarchical task/project module where a project would be the parent ticket, with individual tasks as children tickets. Its basically the same structure as RT uses for tickets, but the interface would have to be different. Essentially, I need

Re: [rt-users] Google Summer of Code

Bob Goldstein wrote: On Wed, 2007-02-28 at 14:29 -0500, Jesse Vincent wrote: I'd love to submit RT to Google's Summer of Code this summer. It's probably time to start brainstorming projects. What would you like to do/see done as part of a RT summer of code project? A

Re: [rt-users] Google Summer of Code

The ability to tie multiple email addresses to a single user, so that I can tell RT that [EMAIL PROTECTED] and [EMAIL PROTECTED] are the same user and mail addressed to either one ends up in the same mailbox. Corollaries: * either source address should be allowed to correspond with

[rt-users] RT 3.6.3, Solaris 9, Global config RT-at-a-glance page broken

Hello, I'm going around in circles trying to figure out why I am unable to use the Admin/Global configuration RT at a glance page (the error I get is: *System error* *error:* Can't call method Content on an undefined value at /opt/csw/rt3/share/html/Admin/Global/MyRT.html line 50.

Re: [rt-users] Google Summer of Code

Jesse Vincent wrote: What would you like to do/see done as part of a RT summer of code project? Hi Jesse, How about improving performance for very large databases (I am talking millions of tickets)? There are a couple of approaches I have been considering: 1. Do away with dynamic policy

Re: [rt-users] Logging out is in a loop or something

Carlos Ramon Lopez Midence wrote: Hello all: I have installed the Packaged version of RT-3.6.3-1fc from Fedora Core 6 everything seems to work fine except that when I try to click on the logout button it shows the screen that says You are logging out now, You may log back again and brings

RE: [rt-users] sessions table size

Groan, can't believe I missed this, many thanks. PK -Original Message- From: Tim Rosmus [mailto:[EMAIL PROTECTED] Sent: Wednesday, February 28, 2007 1:44 PM To: Philip Kime Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] sessions table size On Wed, 28 Feb 2007, Philip

RE: [rt-users] Google Summer of Code

In order of preference: 1) Easily customizable reports. 2) Hidden approvals. (i.e. ticket is hidden until approval is given) 3) Group ownership of tickets. The OpenNMS integration and project management suggestions are good also. Les -- Les Driggers ▪ Manager, Corporate IT T 662/236-8200 ▪ F

[rt-users] user can not create ticket before chose the proper queue

Hi All, we are using RT 3.4.6 my problem is that whenever any user create a ticket he create in default queue. I want implement a system where before creating any ticket in any queue user have to chose the queue not into default can some one please help me on this? Thanks Regards Navin

Re: [rt-users] Google Summer of Code

Jesse Vincent wrote: I'd love to submit RT to Google's Summer of Code this summer. It's probably time to start brainstorming projects. What would you like to do/see done as part of a RT summer of code project? Better RTx::Shredder integration, with some built-in useful operations such as

Re: [rt-users] Google Summer of Code

Brian Gallew wrote: Integration and clean-up of the RTx::Report(s) module. Reports are fun! And, as previously mentioned, customizable reports. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: