Hi list,
I have problem with sending attachments when replying from RT, and
sending attachments from scrip.
I have two questions here:
1. Is it possible when replaying to initial mail that created ticket to
attach all attachments that came with it?
2. How I can choose in scrip First/Last/All at
Emmanuel Dreyfus wrote:
> I just upgraded Apache to 2.4 and RT to latest 3.8, and I get a charset
> problem: anything that enter RT through rt-mailgate is fine, but any non
> ASCII character sent through the web interface gets corrupted: I get a ?
> in a quare instead, which is usually what happe
I have installed version 4.2.10.
I imported and updated the older version's (3.8.4) RT database.
So far all seems to be working fine.
I have a custom field on my Ticket/Create.html page (Customers) which is a
'Select one value' Select box, that is loaded using a package
(RT::CustomFi
Good day to all:
I am in the need to change the email address which RT works with. The email
which receives and send the email. Can some one provide information on how
to do so?
RT 4.0.7 on Debian.
--
Richard Pacheco
Thanks Matt,
I'll check out the auto-complete functionality and see if that floats my
boat :), not adverse to other ideas at this time though. My interest in
the search field producing input for the sql query is mainly because I'm
familiar with it, using it in the past as a php/javascript soluti
Ok, I looked into the autocompletion (i.e. 'select one with autocompletion')
.. lol .. works great; just didn't know it existed or how to search for it
:)
It would be nice to see the entire list in case a user did not know what to
search for, but this solution is totally usable and clean and simpl
I have two 'Enter one value with autocompletion' custom fields on my
Ticket::Create page. I need to increase the size of the field so the entire
value can be seen clearly.
This sounds so simple I'm probably missing something under my nose but none
of the resources I've found has led me to a solut
On Thu, 14 May 2015 16:50:23 +0200 m...@netbsd.org (Emmanuel Dreyfus)
wrote:
> I fixed it. Replying to myself with the whole story for someone else's
> future reference.
Good to hear the full debugging story.
> The problem was database encoding. RT can use PostgreSQL with encoding
> "UTF-8" or th
I've done something similar with CSS, that may work for you too if you find
either the ID or the class of what you want to make larger.
For example, I made the queue and search area larger in the New Ticket in the
right of the top nav bar via:
#topactions select {width: 13em;}
#topactions inpu
Hello
I have 2 dependent Custom fields and I need to force secondary field to
always select first possible value based on category by master field
selection.
Now when I change primary selection dependent custom fields selects "no
value" and desired value is shown, but not selected.
tried with so
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