Le 14/06/2016 21:33, Jesse Maseto a écrit :
> Hello Matt,
>
> I want to have a report or a list of tickets showing if the original
> owner reassigns a ticket to another co-worker.
>
there is no direct webui access to such information, but you can create
a customfield to record your need through a
Hello,
I have had our CommandByMail updated to the new version 2.1 and our RT is
4.4.0. I have setup a group that is allowed to use CommandByMail.
In the past; If you where is the group it would run the commands correctly. If
you were not in the group it bypassed the CommandByMail and work as
I've had this exact same result with CommandByMail 2.1 and RT 4.4.0. I'm
new to RT and didn't know this was not the way it used to work. It does
open up the system to some risk as I do need to accept emails into RT from
outside sources and though unlikely it does make it possible for outside
users
Hi
I'm trying to find this for a while, but it seems any help or
experiences regarding this are non-existing, which I hardly believe it
could be possible nowadays :)
I would need to change my ticket ID shape from current [rtname #] to
something more simple and obvious. Preferred would form woul
