On Fri, 9 Dec 2016 17:30:31 -0500
Alex Hall wrote:
> What this file never says is how to tell the indexer tool how to connect to
> the database. It clearly isn't pulling from the RT configuration, nor from
> /home/www-data/rtrc.
The indexer reads and uses the database configuration from
your /opt
I thought it would, but it doesn't seem to be. My db credentials must be
correct, because RT isn't complaining of any db problems, and is working fine.
Is it possible that there's a bug in 4.4.1 that causes this indexer to get
confused by the use of the RT_SiteConfig.d/* files? I use those inste
It finally dawned on me what the problem was, and I thought it would be
good to document this in the mailing list archives in case others search
for it.
The user was DISABED. Ugh, so simple.
Thanks for all the effort and input.
Steve
On 2016-11-22 3:37 pm, Stephen Switzer wrote:
> Reza,
>
Hi All,
I am trying to create a ticket by email with various fields set.
I have set headers
X-RT-Command: CustomField{PNR}: 12345678
and the lodges show
Running CommandByMail as a...@b.cm
(/var/www/xxx/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm:309)
[2482] [Sa