Hi all,
Okay I'm stumped. I'm setting up a new install of RT4. My "proof of concept"
install on a dev box was 4.0.6, but 4.0.10 was out by the time I got to setting
up the "production" install, so that one is 4.0.10. The database for the
4.0.10 production system was seeded with a dump from t
I'll play and see what I
can figure out.
--
Christopher Manly
Coordinator, Library Systems
Cornell University Library Information Technologies
c...@cornell.edu
607-255-3344
On 3/5/13 4:49 PM, "Kevin Falcone" wrote:
>On Tue, Mar 05, 2013 at 09:24:38PM +, Chris Manly wrote:
Hi,
At either the queue level or globally, you need to give the “Everyone” group
the “CreateTicket” permission. Then un-known e-mail addresses will be able to
create new tickets and will get set up as new un-privileged users automatically.
--
Christopher Manly
Coordinator, Library Systems
Cor
I’ve been starting to work with Assets. It’s not as rich or fully-baked as the
ticketing side of things, but it gets the job done for me. You’ll definitely
want 4.4.1, because there’s a bug in 4.4.0 where you can’t search for assets
associated with a person and actually find them.
I’ve done .
It would make sense to me to have a queue for meter readings, where each
reading is a ticket that’s associated with the meter asset.
--
Christopher Manly
Coordinator, Library Systems
Cornell University Library Information Technologies
c...@cornell.edu
607-255-3344
On 12/22/16, 6:53 PM, "rt-u
Would it work to search/sort on the “last contact” date instead of the “last
updated” date?
--
Christopher Manly
Coordinator, Library Systems
Cornell University Library Information Technologies
c...@cornell.edu
607-255-3344
On 1/30/17, 4:28 AM, "rt-users on behalf of fozzie"
wrote:
H
