I’ve been starting to work with Assets.  It’s not as rich or fully-baked as the 
ticketing side of things, but it gets the job done for me.  You’ll definitely 
want 4.4.1, because there’s a bug in 4.4.0 where you can’t search for assets 
associated with a person and actually find them.

I’ve done .csv loads of assets.  If you’ve got a custom field that has a unique 
key (like an asset tag #) it works well to avoid creating duplicates.  If you 
lack that… well, let’s just say I had a lot of cleanup to do.

Christopher Manly
Coordinator, Library Systems
Cornell University Library Information Technologies

From: rt-users <rt-users-boun...@lists.bestpractical.com> on behalf of john 
boris <jbori...@gmail.com>
Date: Tuesday, November 29, 2016 at 2:51 PM
To: "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com>
Subject: [rt-users] Looking for users of RT 4.4 that use the Asset feature

Good Day,
My department is looking to replace our current Ticket/asset management system. 
I have been using RT on a small basis to handle my own Support requests and 
used the Asset Management add on (pre 4.4). Our current system used to have an 
agent that would populate the data set for us but lacked some of the info we 
needed. We were at the mercy of the company to add features.

I am hoping we can roll our own Powershell script to gather the info we need 
and with some other tweaks we can roll our own.My question to the list is if 
anyone is using RT 4.4 with the Asset Management feature and would like to 
share their experience with it. I am putting together the proposal to use RT 
for this replacement. As a ticket system I think it is an easy sell but the 
Asset portion is my tough sell.

Anyone who wants to reply can reply off list unless it you feel it is relevant 
to stay on the list. I will post what happens when completed (albeit that might 
not be for a month or so).


John J. Boris, Sr.

RT 4.4 and RTIR training sessions, and a new workshop day! 
* Los Angeles - January 9-11 2017

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