I have the same problem! Have not found a solution yet though. My users also
commented that they would like to return to RT at a glance after resolve and
not to view the ticket.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kenneth Crocker
Sent: 04
Hi everyone, first time post to the list but I have been following it for 2
years now - thanks for all the great advice.
I had a mail loop on my system during December. Someone emailed a corrupt
attachment in, rt would send a response to watchers and my exchange server on
the LAN NDR'd the
/rt3/share/html/autohandler:311]
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ian Rowland
Sent: 07 January 2009 11:57 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Shredder cannot shred ticket with many attachments
Hi
Just a note - I found out the hard way that if you use distribution groups they
are by default internal only - you have to set the group/list in Exchange 2007
to accept external mails for them.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On
Hi folks
I'd like to pull a report on time worked per user on a ticket, at present I
am pulling a report on resolved, then go into each ticket to see how much
time was spent per user on a ticket.
Is there a way to report on time spent per user on a ticket?
Example:
Ticket ID Subject
.
Thanx.
John
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
Ian Rowland
Aptus IT
Business Address Aptus House, 53 Autumn Rd, Rivonia, Sandton, 2128
Telephone +27 11 797 8000
Fax +27 11 797 8004
Mobile +27 82 738 8989
Hi folks
I have googled and cannot find how to deploy RT in both French and English -
any pointers? Am I just being dumb?
Ian
