Hi,
we had a strange problem today - our users authenticate with their AD
accounts. There are two LDAP servers configured. One of the servers was
offline for a time and users could not login at that time, although most
of the users are from the AD that did work. The logs clearly stated that
$Ticket{TOP} rather than $Tickets{'TOP'} like
the others. The quotes shouldn't matter, but the missing 's'
definitely does.
On 3/21/16 6:25 AM, zux wrote:
Hi,
i have been trying to create a workflow, i'll try to describe it here:
User A from group HR creates a new ticket in queue "New emp
Sorry, accidentally answered to Martin privately.
Forwarded Message
Subject:Re: [rt-users] RT worklfow with approvers, chosen from list
Date: Mon, 21 Mar 2016 13:58:18 +0200
From: zux <z...@pie-dabas.net>
To: martin.whel...@greenhills-it.co.uk
Hi,
Hi,
i have been trying to create a workflow, i'll try to describe it here:
User A from group HR creates a new ticket in queue "New employee".
User A chooses a value from a custom field called "Manager", this is a
"Select one value" custom field with a drop down.
The values in custom field
Hi,
I have created a lifecycle with these defaults:
active => [qw(open approved stalled)],
...
/defaults => {//
//on_create => 'new',//
//approved => 'approved',//
//denied=> 'rejected',/
if i understand the manual correctly, this should change
