Re: [rt-users] Automatically allow CCs access to tickets out of their queues?

2016-11-25 Thread Alex Hall
Please disregard the below email. The Graphics guy had been one-time CC-ed, not permanently CC-ed, and no one realized it until just now. Sorry for the pointless message. I do need to find a way to turn one-time CC into permanent, for just this reason. On Fri, Nov 25, 2016 at 3:45 PM, Alex Hall w

[rt-users] Automatically allow CCs access to tickets out of their queues?

2016-11-25 Thread Alex Hall
Hi all, We just ran into a situation I expect to happen somewhat frequently. A graphics worker was CC-ed on a customer service ticket. Graphics would be overwhelmed with useless information if we gave them access to the Customer Service queue, and CS people don't care about graphics. But sometimes,