Re: [rt-users] Changing shape of ticket ID

[Emmanuel Lacour]

Le 16/06/2016 à 08:23, Primoz Jeroncic a écrit :
> 
> I'm sure it can be done, but no matter how much I try and search, I
> don't find way how to do it.


it can be done, but it's a bit tricky, to do it cleanly you have to
override some methods by starting from:

grep SubjectTag lib/ -r


;)


> 
> PS: I know changing this, would break all connections of new
> tickets/replies to old tickets with existing tickets, but I'm fine with
> that.
> 


no, you can stay backward compatible in RT::Interface::Email::ParseTicketId


if it was me I would not change the default format, just allow for
incoming other formats if needed.
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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] Changing shape of ticket ID

[Primoz Jeroncic]

Hi
I'm trying to find this for a while, but it seems any help or
experiences regarding this are non-existing, which I hardly believe it
could be possible nowadays :)
I would need to change my ticket ID shape from current [rtname #] to
something more simple and obvious. Preferred would form would be
something like rtname-. That means basically same as it is, just
without [] brackets, spaces and #. Just plane rtname followed by dash
and ticket id number.
I'm sure it can be done, but no matter how much I try and search, I
don't find way how to do it.
I would really appreciate some help and hints how to do this.

PS: I know changing this, would break all connections of new
tickets/replies to old tickets with existing tickets, but I'm fine with
that.

Thanks for help!
-- 
br,
Primoz Jeroncic
Support - IP Connectivity & Routing
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