Mike,
I find that in that situation, I check the box (include disable users in
search) at the bottom of the screen (for searching for Users) and then using
the *exact* (caps/lower case) format of the UserID that I see in the table,
I usally find what I want. The sear criteria IS case-sensitive.
Hope this helps.
Kenn
LBNL
On Fri, Aug 5, 2011 at 12:11 PM, Mike Johnson mike.john...@nosm.ca wrote:
Hi all,
We are using LDAP integration and I'm not able to create an RT account for
an LDAP user to give them RT access(non-priv, just to create tickets and use
SelfService).
RT keeps telling me the account exists, but I can't see it in UI to give it
access to RT.
In the SQL side, I can see the record in the Users table in the RT
database...
Any thoughts on why RT won't show me that record on the UI page?
Thanks!
Mike.
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.john...@nosm.ca
2011 Training: http://bestpractical.com/services/training.html
2011 Training: http://bestpractical.com/services/training.html
