Re: [rt-users] closing out spam tickets - button - queue

2009-03-05 Thread Richard Foley
On Thursday 08 January 2009 16:02:28 Jerrad Pierce wrote: hmm. okay. I don't know how to do bulk updates, I guess I can learn. So far we get two spams/day into the ticket system, so it hasn't been that big a deal yet. It's just a link at the top of any search results page. I don't know

Re: [rt-users] closing out spam tickets

2009-01-08 Thread Jerrad Pierce
hmm. okay. I don't know how to do bulk updates, I guess I can learn. So far we get two spams/day into the ticket system, so it hasn't been that big a deal yet. It's just a link at the top of any search results page. -- Cambridge Energy Alliance: Save money. Save the planet.

[rt-users] closing out spam tickets

2009-01-07 Thread mcr
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 No matter how good our spam filters are for out support email accounts, spam is going to get through, and we would prefer to err on the side of letting things in rather than dropping emails from real customers. I'm wondering if someone has any

Re: [rt-users] closing out spam tickets

2009-01-07 Thread Jerrad Pierce
Items in the spam queue never show up in newest unowned, so that helps. Once every few days/weeks, I look at the spam queue, and bulk update things to rejected status. On Wed, Jan 7, 2009 at 11:51, m...@simtone.net wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 No matter how good our