Re: [rt-users] closing out spam tickets - button - queue
On Thursday 08 January 2009 16:02:28 Jerrad Pierce wrote: hmm. okay. I don't know how to do bulk updates, I guess I can learn. So far we get two spams/day into the ticket system, so it hasn't been that big a deal yet. It's just a link at the top of any search results page. I don't know if this helps, but I think what Jerrad means is: 1. Look at the search results page (with Search/Results.html in the url). 2. Click the Bulk Update link in the menu at the top of the page. 3. Select the appropriate (spam queue) entry from the Make queue popup. 4. Click the Update button. Voila. -- Richard Foley Ciao - shorter than aufwiedersehen http://www.rfi.net/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] closing out spam tickets
hmm. okay. I don't know how to do bulk updates, I guess I can learn. So far we get two spams/day into the ticket system, so it hasn't been that big a deal yet. It's just a link at the top of any search results page. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] closing out spam tickets
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 No matter how good our spam filters are for out support email accounts, spam is going to get through, and we would prefer to err on the side of letting things in rather than dropping emails from real customers. I'm wondering if someone has any simple suggestions/plugins/etc. for adding buttons to the RT at a glance page that would add a close this as spam button next to the Take ticket button. I see a lot of various recipes at: http://wiki.bestpractical.com/view/SpamFiltering for filtering things. That's not my problem at present (sorting the spam into a different queue). It's what to do with it once sorted. What do others do? - -- Michael Richardson m...@simtone.net Director -- Consumer Desktop Development, Simtone Corporation, Ottawa, Canada Personal: http://www.sandelman.ca/mcr/ SIMtone Corporation fundamentally transforms computing into simple, secure, and very low-cost network-provisioned services pervasively accessible by everyone. Learn more at www.simtone.net and www.SIMtoneVDU.com -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.6 (GNU/Linux) iQDVAwUBSWTdkO0sRu40D6vCAQIrQQYAsPKDEedhSB/5IIZHJBKmMu0vRhPaJaw0 HxTtRcAb3b4OVFLeVU63+ofseQO+omfmprUHNaW3sA+2EPgHsr6rS00Aa1MJ9fDU WErFKgFsqIeMkM3ltoT3ztSbOSuGS6u843jzEDcQVxAcRRmBN622W90Gnxp0YH6l L4pOUMVH9trZ0HeUyVR3j9WyrFt7B7ecZxq4yP1rO9FmCgbMMVtUdjYiWFW5FRu0 yBrd4PGlFze6sv9YQzPOe8nQu+Sdwoa5 =2Emt -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] closing out spam tickets
Items in the spam queue never show up in newest unowned, so that helps. Once every few days/weeks, I look at the spam queue, and bulk update things to rejected status. On Wed, Jan 7, 2009 at 11:51, m...@simtone.net wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 No matter how good our spam filters are for out support email accounts, spam is going to get through, and we would prefer to err on the side of letting things in rather than dropping emails from real customers. I'm wondering if someone has any simple suggestions/plugins/etc. for adding buttons to the RT at a glance page that would add a close this as spam button next to the Take ticket button. I see a lot of various recipes at: http://wiki.bestpractical.com/view/SpamFiltering for filtering things. That's not my problem at present (sorting the spam into a different queue). It's what to do with it once sorted. What do others do? - -- Michael Richardson m...@simtone.net Director -- Consumer Desktop Development, Simtone Corporation, Ottawa, Canada Personal: http://www.sandelman.ca/mcr/ SIMtone Corporation fundamentally transforms computing into simple, secure, and very low-cost network-provisioned services pervasively accessible by everyone. Learn more at www.simtone.net and www.SIMtoneVDU.com -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.6 (GNU/Linux) iQDVAwUBSWTdkO0sRu40D6vCAQIrQQYAsPKDEedhSB/5IIZHJBKmMu0vRhPaJaw0 HxTtRcAb3b4OVFLeVU63+ofseQO+omfmprUHNaW3sA+2EPgHsr6rS00Aa1MJ9fDU WErFKgFsqIeMkM3ltoT3ztSbOSuGS6u843jzEDcQVxAcRRmBN622W90Gnxp0YH6l L4pOUMVH9trZ0HeUyVR3j9WyrFt7B7ecZxq4yP1rO9FmCgbMMVtUdjYiWFW5FRu0 yBrd4PGlFze6sv9YQzPOe8nQu+Sdwoa5 =2Emt -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
