Re: [rt-users] Assigning rights to groups for queues

[Alex Hall]

Alright. It sounds like what I want to happen is happening, it's just
displaying oddly for me. So long as I can keep adjusting rights and saving
without having to select the group every time, that's okay. Thanks.

On Tue, Sep 6, 2016 at 3:23 PM, Matt Zagrabelny  wrote:

> Hey Alex,
>
> On Tue, Sep 6, 2016 at 2:11 PM, Alex Hall  wrote:
> > That's okay, let me ask it this way. If I give a group rights in a
> queue, I
> > enter the group's name and select it from the list of matches.
>
> Correct.
>
>
>  When I do
> > that, the group appears as a tab, next to CC, Admin CC, Requestor, and
> all
> > the other tabs.
>
> Let's stop here and clarify things a bit. When you type a group and
> select it, one of two things happen:
>
> 1. RT knows if that group has been granted rights. If the group typed
> in and selected has granted rights, it displays the tab with that
> group. Note: there would have already been a tab with that group
> loaded in the page. Thus, RT uses JS to display that tab.
>
> or
>
> 2. RT knows that the group has not been granted any rights for this
> queue and it uses the "Add Group" "tab" to grant rights for the
> dynamically loaded group to the statically listed rights.
>
>
>  When I toggle the checkboxes and hit 'save', that last tab
> > that had the selected group's name on it is gone.
>
> Correct.
>
>  Is it somewhere else on
> > the screen that I'm missing, or do I have to re-select the group after
> every
> > time I save any changes I've made?
>
> It is somewhere else on the screen after clicking save and the page
> reloads. Its name is placed with the other custom groups that have
> rights granted for this queue. The "Add Group" tab is now freed up to
> allow additional dynamic groups to be granted rights.
>
> However, you do not need to (re)select it, the page load already has
> it selected as that was the group you were last granting rights to.
>
> -m
>



-- 
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] Assigning rights to groups for queues

[Matt Zagrabelny]

Hey Alex,

On Tue, Sep 6, 2016 at 2:11 PM, Alex Hall  wrote:
> That's okay, let me ask it this way. If I give a group rights in a queue, I
> enter the group's name and select it from the list of matches.

Correct.


 When I do
> that, the group appears as a tab, next to CC, Admin CC, Requestor, and all
> the other tabs.

Let's stop here and clarify things a bit. When you type a group and
select it, one of two things happen:

1. RT knows if that group has been granted rights. If the group typed
in and selected has granted rights, it displays the tab with that
group. Note: there would have already been a tab with that group
loaded in the page. Thus, RT uses JS to display that tab.

or

2. RT knows that the group has not been granted any rights for this
queue and it uses the "Add Group" "tab" to grant rights for the
dynamically loaded group to the statically listed rights.


 When I toggle the checkboxes and hit 'save', that last tab
> that had the selected group's name on it is gone.

Correct.

 Is it somewhere else on
> the screen that I'm missing, or do I have to re-select the group after every
> time I save any changes I've made?

It is somewhere else on the screen after clicking save and the page
reloads. Its name is placed with the other custom groups that have
rights granted for this queue. The "Add Group" tab is now freed up to
allow additional dynamic groups to be granted rights.

However, you do not need to (re)select it, the page load already has
it selected as that was the group you were last granting rights to.

-m
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] Assigning rights to groups for queues

[Alex Hall]

That's okay, let me ask it this way. If I give a group rights in a queue, I
enter the group's name and select it from the list of matches. When I do
that, the group appears as a tab, next to CC, Admin CC, Requestor, and all
the other tabs. When I toggle the checkboxes and hit 'save', that last tab
that had the selected group's name on it is gone. Is it somewhere else on
the screen that I'm missing, or do I have to re-select the group after
every time I save any changes I've made?

On Tue, Sep 6, 2016 at 3:06 PM, Matt Zagrabelny  wrote:

> Hi Alex,
>
> On Tue, Sep 6, 2016 at 1:48 PM, Alex Hall  wrote:
> > Sorry to be difficult, but is there a way of knowing the selected group
> > aside from its bold status? Could you explain where, maybe in the tab
> order
> > or by what text I'd look for, the left pane is? I'm using a screen
> reader,
> > since I can't see the screen visually, so have to do everything with tab,
> > arrows, and knowing what text is near what to give myself landmarks.
>
> I've never used a screen reader, so I don't have good context for what you
> need.
>
> That said, I'm not sure there is going to be good landmarks.
>
> The page loads all the rights granted for the queue. It then uses JS
> to display the data in a more digestible manner.
>
> -m
>



-- 
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] Assigning rights to groups for queues

[Matt Zagrabelny]

Hi Alex,

On Tue, Sep 6, 2016 at 1:48 PM, Alex Hall  wrote:
> Sorry to be difficult, but is there a way of knowing the selected group
> aside from its bold status? Could you explain where, maybe in the tab order
> or by what text I'd look for, the left pane is? I'm using a screen reader,
> since I can't see the screen visually, so have to do everything with tab,
> arrows, and knowing what text is near what to give myself landmarks.

I've never used a screen reader, so I don't have good context for what you need.

That said, I'm not sure there is going to be good landmarks.

The page loads all the rights granted for the queue. It then uses JS
to display the data in a more digestible manner.

-m
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] Assigning rights to groups for queues

[Alex Hall]

Sorry to be difficult, but is there a way of knowing the selected group
aside from its bold status? Could you explain where, maybe in the tab order
or by what text I'd look for, the left pane is? I'm using a screen reader,
since I can't see the screen visually, so have to do everything with tab,
arrows, and knowing what text is near what to give myself landmarks.

On Tue, Sep 6, 2016 at 2:41 PM, Matt Zagrabelny  wrote:

> On Tue, Sep 6, 2016 at 1:28 PM, Alex Hall  wrote:
> > Hi all,
> > Sorry for all the questions. Now that the hard part is out of the way,
> I'm
> > configuring our test RT instance and keep running into little things I
> don't
> > get. I'm on RT 4.2.8, so some of the below could be bugs that have been
> > fixed in newer versions.
> >
> > I have a Graphics queue, and two groups--graphics_staff and
> > graphics_admins--as some on this list have suggested. I go to the
> Graphics
> > queue, select group rights, type graphics_admins into the group field,
> and
> > choose that group. Now I'm editing what rights members of the
> > graphics_admins group have within the graphics queue, right?
>
> Correct.
>
> >
> > I check the first box in the list and hit the 'save' button. Now, the
> first
> > point of confusion: the box remains checked, but the group I'd selected
> is
> > no longer displayed.
>
> See attached image. I typed pnteam into the "add group" box and then
> checked the "allow sanctioning of devices" checkbox, then save.
>
> This is the resulting screen shot.
>
> Don't mind the grey background hinting - that is a patch from 4.4
> carried back to this 4.2.11 instance.
>
>  What happened: did the group get assigned that right,
> > or did everyone?
>
> See what group is bolded on the left pane. That is the group that the
> current checkboxes on the right are displaying.
>
> -m
>



-- 
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] Assigning rights to groups for queues

[Matt Zagrabelny]

On Tue, Sep 6, 2016 at 1:28 PM, Alex Hall  wrote:
> Hi all,
> Sorry for all the questions. Now that the hard part is out of the way, I'm
> configuring our test RT instance and keep running into little things I don't
> get. I'm on RT 4.2.8, so some of the below could be bugs that have been
> fixed in newer versions.
>
> I have a Graphics queue, and two groups--graphics_staff and
> graphics_admins--as some on this list have suggested. I go to the Graphics
> queue, select group rights, type graphics_admins into the group field, and
> choose that group. Now I'm editing what rights members of the
> graphics_admins group have within the graphics queue, right?

Correct.

>
> I check the first box in the list and hit the 'save' button. Now, the first
> point of confusion: the box remains checked, but the group I'd selected is
> no longer displayed.

See attached image. I typed pnteam into the "add group" box and then
checked the "allow sanctioning of devices" checkbox, then save.

This is the resulting screen shot.

Don't mind the grey background hinting - that is a patch from 4.4
carried back to this 4.2.11 instance.

 What happened: did the group get assigned that right,
> or did everyone?

See what group is bolded on the left pane. That is the group that the
current checkboxes on the right are displaying.

-m
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017