On Tue, May 17, 2011 6:50 pm, Thomas Sibley wrote:
On 05/17/2011 04:17 PM, Yan Seiner wrote:
Is it possible to change the Owner, AdminCC and CC labels? The roles
really correspond to Team Leader, Team Member, and Secondary Requestor
the
way we're structured and it would make life a bit
Yan,
Yep. You will want to create a local version
(RThome/local/html/Ticket/Elements) of the *EditBasics*
*ShowBasic*files and possibly the
*Update.html* *Create,html* files (RThome/local/html/Ticket) and make
your modifications there. I did this to modify the way Time is displayed
(we use Days
On Wed, May 18, 2011 at 12:17 AM, Yan Seiner y...@seiner.com wrote:
Is it possible to change the Owner, AdminCC and CC labels? The roles
really correspond to Team Leader, Team Member, and Secondary Requestor the
way we're structured and it would make life a bit simpler if we could
actually
On 05/17/2011 04:17 PM, Yan Seiner wrote:
Is it possible to change the Owner, AdminCC and CC labels? The roles
really correspond to Team Leader, Team Member, and Secondary Requestor the
way we're structured and it would make life a bit simpler if we could
actually see those labels.
You can
John BORIS wrote:
I am running RT 3.6.6. I want to change some owners of tickets but the
drop down box doesn't have the user I want to give it to. How does the
owner field drop down list get populated?
Or how does one change the owner of a ticket?
I believe the box is populated with all
First, you have to add the user if they don't already exist. Next, you
have to make sure that user has appropriate permissions to the queue the
ticket is in.
James Moseley
John BORIS
Hmm! I thought this user had that permission already. I will look into
that.
Thanks
[EMAIL PROTECTED] 05/09/08 9:41 AM
First, you have to add the user if they don't already exist. Next, you
have to make sure that user has appropriate permissions to the queue the
ticket is in.
James Moseley
