Thanks Claude.
We had the permissions configured to allow *everyone to raise ticket*.
Where we went wrong was in the attr_match_list, for configuring the
external-auth, we were giving the RealName as well. Commenting it out
worked.
Referred:
http://requesttracker.8502.n7.nabble.com/username-same-
Hi Aniket,
You must configure "queue everyone privilege" to permit them to create
ticket.
Thank you.
2017-01-11 11:47 GMT+01:00 aniket tripathy :
> hello,
>
> We are using RT 4.4 and using the external authentication mechanism from a
> remote DB to authenticate the user. To enable others to cre
