Thanks for your response Christian.
So where it RT is that configuration?
This is why I developed the script to update the resolved date and timeworked.
I have been trying to get this to work for months and I have completely missed
the configuration you are talking about.
Thanks
Bryon Baker
RT saves dates in the DB in UTC.
In the web interface dates are displayed based on the RT_SiteConfig.pm
[1] or User timezone.
Maybe just your timezone config is wrong.
Chris
[1] http://bestpractical.com/docs/rt/latest/RT_Config.html#Timezone
Am 20.11.2014 um 15:17 schrieb Bryon Baker:
Thanks
The time zone is configured correctly.
Maybe I state the issue wrong in the current configuration when a ticket is
closed the TimeWorked and the Resolved date are not updated.
Is there a configuration I need to add to turn on this automated feature?
All other dates seem to be populating.
The ticket resolved date is updated if the ticket status changes to an
inactive one.
Maybe you have configured you lifecycle wrong as closed isn't one of
the status that RT ships with.
See: http://bestpractical.com/docs/rt/latest/RT_Config.html#inactive
Am 20.11.2014 um 15:40 schrieb Bryon
@lists.bestpractical.com)
Subject: Re: [rt-users] Problem with date
On Nov 19, 2014, at 11:18 AM, Bryon Baker
bba...@copesan.commailto:bba...@copesan.com wrote:
The dates printed to the console are correct but when I view the ticket the
resolved date is different than the dates printed to the console
On Nov 19, 2014, at 11:18 AM, Bryon Baker bba...@copesan.com wrote:
The dates printed to the console are correct but when I view the ticket the
resolved date is different than the dates printed to the console by 6 hours.
This seems to me to be the off set for the time zone. What do I need
Hi,
as far as I understand you script you try to set the ticket resolved
date to the transaction date when the ticket status is set to closed.
If you have configured you RT correct this is done automatically by RT.
So what is your intent with this script?
Chris
Am 19.11.2014 um 20:18 schrieb
