Re: [rt-users] callback for Search/Simple.html not working on freebsd
On Tue, Dec 07, 2010 at 05:47:06PM +0300, alexander lunev wrote: FreeBSD port installs RT files under /usr/local/share: # ls /usr/local/share/rt38 etc fonts htmllib local plugins po I created file with callback: /usr/local/share/rt38/local/html/Callbacks/MyCallbacks/Search/Simple.html/ModifyQuery: You should really confirm from Configuration - Tools - System Configuration that you have the correct MasonLocalComponentRoot New enough RTs will also include a mason template search order listing Also, you don't seem to have answered the question posed earlier about whether or not you cleared your mason cache after writing this callback. You also don't have any logging in your callback which means you can't tell whether or not it worked without examining the results. -kevin %init $$query = $$query . new open resolved stalled rejected deleted; /%init %args $query = undef /%args pgpA4lGTjgHW5.pgp Description: PGP signature
Re: [rt-users] callback for Search/Simple.html not working on freebsd
On Wed, Dec 08, 2010 at 10:44:51AM +0300, alexander lunev wrote: 07.12.2010 17:51, Kenneth Marshall ??: Not to discourage you, but it is really better to not default to search resolved tickets. That number will grow without bound and eventually kill your performance. Also, how will you NOT search the resolved tickets? My two cents. I _need_ to search resolved tickets, and in simple search they're not searching. Besides, this is my first try to make callbacks work, and i'm planning to further customize RT for my needs, and i want to understand why it is not working at all? All that you should need to do is include the word resolved in the Simple Search window to search resolved tickets. For example: turkey open resolved would search all open or resolved tickets with the word turkey in the subject. Ken
Re: [rt-users] callback for Search/Simple.html not working on freebsd
08.12.2010 16:58, Kenneth Marshall пишет: I _need_ to search resolved tickets, and in simple search they're not searching. Besides, this is my first try to make callbacks work, and i'm planning to further customize RT for my needs, and i want to understand why it is not working at all? All that you should need to do is include the word resolved in the Simple Search window to search resolved tickets. For example: turkey open resolved would search all open or resolved tickets with the word turkey in the subject. Thank you for this valuable advice, although i already know how to search all tickets by including words like resolved or deleted. The question is WHY CALLBACK DOESN'T WORK? -- best regards
Re: [rt-users] callback for Search/Simple.html not working on freebsd
On Wed, Dec 08, 2010 at 05:05:02PM +0300, alexander lunev wrote: 08.12.2010 16:58, Kenneth Marshall ??: I _need_ to search resolved tickets, and in simple search they're not searching. Besides, this is my first try to make callbacks work, and i'm planning to further customize RT for my needs, and i want to understand why it is not working at all? All that you should need to do is include the word resolved in the Simple Search window to search resolved tickets. For example: turkey open resolved would search all open or resolved tickets with the word turkey in the subject. Thank you for this valuable advice, although i already know how to search all tickets by including words like resolved or deleted. The question is WHY CALLBACK DOESN'T WORK? You probably did this already, but did you clear the Mason cache? Ken
Re: [rt-users] callback for Search/Simple.html not working on freebsd
Not to discourage you, but it is really better to not default to search resolved tickets. That number will grow without bound and eventually kill your performance. Also, how will you NOT search the resolved tickets? My two cents. Cheers, Ken On Tue, Dec 07, 2010 at 05:47:06PM +0300, alexander lunev wrote: Hello. It's FreeBSD 6.2-R, apache-2.2.14, rt-3.8.8 I'm trying to make simple search broader so it will search all tickets including resolved, and did as it says in http://requesttracker.wikia.com/wiki/CustomizingWithCallbacks apache configuration: VirtualHost *:80 ServerName support.domain.ru DocumentRoot /usr/local/share/rt38/html AddDefaultCharset UTF-8 PerlRequire /usr/local/bin/webmux.pl Directory /usr/local/share/rt38/html Options Indexes FollowSymlinks /Directory Location /NoAuth/images SetHandler default /Location Location / SetHandler perl-script PerlResponseHandler RT::Mason /Location /VirtualHost FreeBSD port installs RT files under /usr/local/share: # ls /usr/local/share/rt38 etc fonts htmllib local plugins po I created file with callback: /usr/local/share/rt38/local/html/Callbacks/MyCallbacks/Search/Simple.html/ModifyQuery: %init $$query = $$query . new open resolved stalled rejected deleted; /%init %args $query = undef /%args But the magic did not work, search finds only new and open tickets. I've tried to put $RT::Logger call in ModifyQuery (though i don't know should it work in callback files or not) to test does it even go into this file, and nothing appears in logs. I also tried to put whole path with callback file local/html/Callbacks/MyCallbacks/Search/Simple.html/ModifyQuery to /var/run/rt38 (where mason_data and session_data resides) with no outcome. How can i debug this callback to find where the problem is? I've set RT to send debug logs to file, and i see nothing suspicious there. Help please. -- best regards alexander lunev
Re: [rt-users] callback for Search/Simple.html not working on freebsd
07.12.2010 17:51, Kenneth Marshall пишет: Not to discourage you, but it is really better to not default to search resolved tickets. That number will grow without bound and eventually kill your performance. Also, how will you NOT search the resolved tickets? My two cents. I _need_ to search resolved tickets, and in simple search they're not searching. Besides, this is my first try to make callbacks work, and i'm planning to further customize RT for my needs, and i want to understand why it is not working at all? Cheers, Ken On Tue, Dec 07, 2010 at 05:47:06PM +0300, alexander lunev wrote: Hello. It's FreeBSD 6.2-R, apache-2.2.14, rt-3.8.8 I'm trying to make simple search broader so it will search all tickets including resolved, and did as it says in http://requesttracker.wikia.com/wiki/CustomizingWithCallbacks apache configuration: VirtualHost *:80 ServerName support.domain.ru DocumentRoot /usr/local/share/rt38/html AddDefaultCharset UTF-8 PerlRequire /usr/local/bin/webmux.pl Directory /usr/local/share/rt38/html Options Indexes FollowSymlinks /Directory Location /NoAuth/images SetHandler default /Location Location / SetHandler perl-script PerlResponseHandler RT::Mason /Location /VirtualHost FreeBSD port installs RT files under /usr/local/share: # ls /usr/local/share/rt38 etc fonts htmllib local plugins po I created file with callback: /usr/local/share/rt38/local/html/Callbacks/MyCallbacks/Search/Simple.html/ModifyQuery: %init $$query = $$query . new open resolved stalled rejected deleted; /%init %args $query = undef /%args But the magic did not work, search finds only new and open tickets. I've tried to put $RT::Logger call in ModifyQuery (though i don't know should it work in callback files or not) to test does it even go into this file, and nothing appears in logs. I also tried to put whole path with callback file local/html/Callbacks/MyCallbacks/Search/Simple.html/ModifyQuery to /var/run/rt38 (where mason_data and session_data resides) with no outcome. How can i debug this callback to find where the problem is? I've set RT to send debug logs to file, and i see nothing suspicious there. Help please. -- best regards alexander lunev -- С уважением Александр Лунев ОАО РТК
