Re: [rt-users] modifying SelfService
Thank you, it works like a charm. May I have another question? Is it possible to modify SelfService to user see tickets where is "CC" but not requestor? I've read https://rt-wiki.bestpractical.com/wiki/OnCreateSetDeptHeadCc But it seems that patch on bottom of page is for some older version of RT, i am using latest. Thank you. TS -Original Message- From: Matt Zagrabelny [mailto:mzagr...@d.umn.edu] Sent: Friday, November 4, 2016 2:46 PM To: Stehlík Tomáš Cc: rt-users Subject: Re: [rt-users] modifying SelfService Heya, On Fri, Nov 4, 2016 at 8:10 AM, Stehlík Tomáš wrote: > Hello, > > > > I have one stupid question – I am trying modify SelfService portal but > i am facing that changes into html files are not affecting on the pages. > > > > For example, modifying > > > > /opt/rt4/share/html/SelfService/Elements/MyRequests > > > > I tried to change > > > > my $Query = "( Watcher.id = $id )"; > > > > to > > > > my $Query = "( Watcher.id = 2 )"; > > > > (to just see what happens) > > > > And it’s still same (it shows me only my tickets). Even when I change You probably need to clear your mason cache: sudo find /opt/rt4/var/mason_data/obj -mindepth 1 -delete sudo service apache2 restart -m - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
Re: [rt-users] modifying SelfService
I'd also add that you may want to not touch the files in the share directory. You may have a reason for doing it this way that I missed in your message, but generally, RT likes you to copy these files and then modify the copies. This is called an "overlay". https://rt-wiki.bestpractical.com/wiki/CustomizingWithOverlays You'll want to copy any files you want to change into [rt_home]/local/html/[original path]. Modify those files, clear your Mason cache, restart your server, and your changes will take effect. The advantage is not only that you have the original file, but that you can revert to it simply by renaming or erasing your modified version. To change share/html/Tickets/Elements/ShowPriority, for instance, you'd do: cd /opt/rt4/local mkdir html cd html mkdir Tickets cd Tickets mkdir Elements cd Elements cp /opt/rt4/share/html/Tickets/Elements/ShowPriority . You now have a copy of ShowPriority that you can modify as much as you want. On Fri, Nov 4, 2016 at 9:46 AM, Matt Zagrabelny wrote: > Heya, > > > On Fri, Nov 4, 2016 at 8:10 AM, Stehlík Tomáš wrote: > > Hello, > > > > > > > > I have one stupid question – I am trying modify SelfService portal but i > am > > facing that changes into html files are not affecting on the pages. > > > > > > > > For example, modifying > > > > > > > > /opt/rt4/share/html/SelfService/Elements/MyRequests > > > > > > > > I tried to change > > > > > > > > my $Query = "( Watcher.id = $id )"; > > > > > > > > to > > > > > > > > my $Query = "( Watcher.id = 2 )"; > > > > > > > > (to just see what happens) > > > > > > > > And it’s still same (it shows me only my tickets). Even when I change > > You probably need to clear your mason cache: > > sudo find /opt/rt4/var/mason_data/obj -mindepth 1 -delete > sudo service apache2 restart > > -m > - > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Los Angeles - January 9-11 2017 > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
Re: [rt-users] modifying SelfService
Heya, On Fri, Nov 4, 2016 at 8:10 AM, Stehlík Tomáš wrote: > Hello, > > > > I have one stupid question – I am trying modify SelfService portal but i am > facing that changes into html files are not affecting on the pages. > > > > For example, modifying > > > > /opt/rt4/share/html/SelfService/Elements/MyRequests > > > > I tried to change > > > > my $Query = "( Watcher.id = $id )"; > > > > to > > > > my $Query = "( Watcher.id = 2 )"; > > > > (to just see what happens) > > > > And it’s still same (it shows me only my tickets). Even when I change You probably need to clear your mason cache: sudo find /opt/rt4/var/mason_data/obj -mindepth 1 -delete sudo service apache2 restart -m - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
Re: [rt-users] modifying SelfService
Sounds like you need to clear the mason cache and restart RT. https://rt-wiki.bestpractical.com/wiki/CleanMasonCache Best Regards Martin On 2016-11-04 13:10, Stehlík Tomáš wrote: Hello, I have one stupid question - I am trying modify SelfService portal but i am facing that changes into html files are not affecting on the pages. For example, modifying /opt/rt4/share/html/SelfService/Elements/MyRequests I tried to change my $Query = "( Watcher.id = $id )";__ to my $Query = "( Watcher.id = 2 )"; (to just see what happens) And it's still same (it shows me only my tickets). Even when I change $Rows => 50 To $Rows => 5 There is output with 50 tickets. I think that it can be something about FCGI and caching but still no luck. If I move whole directory SelfService away it works (error 404). Can someone kick me to right direction? Thank you Tomas Stehlik - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017 - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
