Re: Lost email password

2018-03-02 Thread Mike C

Thanks for all your help.
My friend (the older person, 87 yrs) found a piece of scratch paper with 
the password on it.

All's well now. (smile) Thanks again!!


Paul B. Gallagher wrote:

David H. Durgee wrote:


Paul B. Gallagher wrote:

Mike C wrote:


Is there a way to retrieve a password used in SM Mail??

Older person is logged out and can't remember password they used.


Contact user's ISP and ask for a password reset. Change it to 
something your user can remember, and write it down in some secret 
location for the next emergency.


Alternately, with proof of identity, they may be willing to disclose 
the current password. Thank them and write it down in some secret 
location for the next emergency.


Actually in most cases they cannot disclose the current password as 
they don't have it, only a hash or other derivative of it.  So the 
most you can expect is a reset of the password, and even for that you 
will need to convince them you are the account owner.


Agreed. But it doesn't hurt to ask before falling back to a reset.


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Re: Lost email password

2018-03-02 Thread Paul B. Gallagher

David H. Durgee wrote:


Paul B. Gallagher wrote:

Mike C wrote:


Is there a way to retrieve a password used in SM Mail??

Older person is logged out and can't remember password they used.


Contact user's ISP and ask for a password reset. Change it to 
something your user can remember, and write it down in some secret 
location for the next emergency.


Alternately, with proof of identity, they may be willing to disclose 
the current password. Thank them and write it down in some secret 
location for the next emergency.


Actually in most cases they cannot disclose the current password as they 
don't have it, only a hash or other derivative of it.  So the most you 
can expect is a reset of the password, and even for that you will need 
to convince them you are the account owner.


Agreed. But it doesn't hurt to ask before falling back to a reset.

--
War doesn't determine who's right, just who's left.
--
Paul B. Gallagher

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Re: Lost email password

2018-03-02 Thread David H. Durgee

Paul B. Gallagher wrote:

Mike C wrote:


Is there a way to retrieve a password used in SM Mail??

Older person is logged out and can't remember password they used.


Contact user's ISP and ask for a password reset. Change it to something 
your user can remember, and write it down in some secret location for 
the next emergency.


Alternately, with proof of identity, they may be willing to disclose the 
current password. Thank them and write it down in some secret location 
for the next emergency.




Actually in most cases they cannot disclose the current password as they 
don't have it, only a hash or other derivative of it.  So the most you 
can expect is a reset of the password, and even for that you will need 
to convince them you are the account owner.


Dave
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Re: Lost email password

2018-03-02 Thread Paul B. Gallagher

Mike C wrote:


Is there a way to retrieve a password used in SM Mail??

Older person is logged out and can't remember password they used.


Contact user's ISP and ask for a password reset. Change it to something 
your user can remember, and write it down in some secret location for 
the next emergency.


Alternately, with proof of identity, they may be willing to disclose the 
current password. Thank them and write it down in some secret location 
for the next emergency.


--
War doesn't determine who's right, just who's left.
--
Paul B. Gallagher

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Re: Lost email password

2018-03-02 Thread Frank-Rainer Grahl

Use the Data Manager as meagain suggested or

chrome://passwordmgr/content/passwordManager.xul

Mike C wrote:

Is there a way to retrieve a password used in SM Mail??

Older person is logged out and can't remember password they used.

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Re: Lost email password

2018-03-02 Thread Mike C

No dice that way

meagain wrote:

 Original Message 

Is there a way to retrieve a password used in SM Mail??

Older person is logged out and can't remember password they used.


Have you tried
Tools | Password Manager | Manage Stored Passwords

?

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Re: Lost email password

2018-03-02 Thread meagain

 Original Message 

Is there a way to retrieve a password used in SM Mail??

Older person is logged out and can't remember password they used.


Have you tried
Tools | Password Manager | Manage Stored Passwords

?
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