Re[2]: unable to send messages from four of 24 accounts
-- Original Message -- From: "Sam Brown" To: "Harald Faber" Sent: 05/06/2016 17:19:25 Subject: Re: unable to send messages from four of 24 accounts Sunday, June 5, 2016, 6:04:23 AM, Harald wrote: >> On 6/4/2016 Harald Faber wrote: HF>>> This situation is not amusing. Is Ritlabs informed about this issue in HF>>> the meantime? >> Notice my version of TB... I have had this problem intermittently >> starting in version 4 of TB. In my most recent experience before I moved >> my domain to a VPS only my sub-domains worked. My primary domain did not >> work. Moving my domain to a VPS fixed the SMTP problem. How can this be >> a Ritlabs problem??? HF> If it works with Thunderbird and does not work with TheBat - what could HF> be the reason? The Hoster? Don't think so. HF> Is there anybody out there not having this problem? With which TheBat HF> Version? HF> TBH I am not willing to bite that dust and blame my Email provider when HF> other Email clients have no problem. Especially with a commercial product. There are a number of things that can go wrong, and it's typically a problem with the hosting provider. I don't recall you saying you had upgraded TB! or changed any settings, in fact, you said "starting Tuesday evening, for no apparent reason, I cannot SEND mail from the accounts with the private domains" so that tells me something changed somewhere else. Ocassionally, I do have issues with my provider, either because they're having system issues (hardware issues, a patch that went bad, problem with their network connection, etc.) or they changed settings on their systems such that the way I've been sending and receiving email no longer works. The former they will usually communicate through their status site or in the support section, the latter I usually just have to work out on my own (though I could probably contact support if needed). So yes, things can suddenly stop working, but it's rarely a problem with a client, particularly if nothing changed about the client. I don't know how 1&1 works, so I'll use my own hosting provider as an example. When it comes to sending and receiving mail, I can do it through an address like: mail.somehost.com for both SMTP and POP3. Because this is shared hosting, I can also go to my exact server, myserver.mail.somehost.com and that seems to make things work a little more smoothly when it comes to secure connections. Protocols and ports: -Send mail- Connection: "Secure to dedicated port (TLS)" Port: 465 Authentication: "Perform SMTP Authentication", "Same user/password as for Mail Retrieval" -Receive mail- Username: (I provide) Password: (I provide) Connection: "Secure to dedicated port (TLS)" Port: 995 Authentication: "Regular" When I send a message, it looks like this(blocking out some information): 6/5/2016, 12:10:24: SEND - sending mail message(s) - 1 message(s) in queue 6/5/2016, 12:10:24: SEND - Connecting to SMTP server xxx.mail.xxx.com on port 465 6/5/2016, 12:10:24: SEND - Initiating TLS handshake 6/5/2016, 12:10:25: SEND - Certificate S/N: 0950C56EAE11C0D923512B87F3C96DFC, algorithm: RSA (4096 bits), issued from 1/25/2012 to 1/24/2017 11:59:59 PM, for 2 host(s): *.mail.xxx.com, mail.xxx.com. 6/5/2016, 12:10:25: SEND - Owner: "US", "92821", "California", "xxx", "xxx Rd", "xxx Web Hosting", "admins", "Provided by xxx Network, LLC", "xxx Premium Wildcard SSL", "*.mail.xxx.com". 6/5/2016, 12:10:25: SEND - Issuer: "US", "XXX CERTIFICATION AUTHORITY", "XXX SSL CA". Valid from 3/4/2009 to 5/30/2020 10:48:38 AM. 6/5/2016, 12:10:25: SEND - Root: "US", "UT", "Salt Lake City", "The USERTRUST Network", "http://www.usertrust.com";, "UTN-USERFirst-Hardware". Valid from 7/9/1999 6:10:42 PM to 7/9/2019 6:19:22 PM. 6/5/2016, 12:10:25: SEND - TLS handshake complete 6/5/2016, 12:10:25: SEND - connected to SMTP server 6/5/2016, 12:10:25: SEND - authenticating (login)... 6/5/2016, 12:10:25: SEND - sending message to x...@gmail.com <6/5/2016, 12:10:25: SEND - message to x...@gmail.com sent (425 bytes) 6/5/2016, 12:10:26: SEND - connection finished - 1 message(s) sent So you should see information on the secure connection and just check to make sure all the certificates are valid. I'm not saying this will work for you, it's going to depend on what your provider's systems accept, but there are other options and if their support can't seem to help, then you might just have to play with a lot of different settings to find a working combination. Be sure to check the log when testing any changes, while not as detailed as I'd like, it should give you a general idea where the connection is failing. Good luck! -Sam - Thank you for that. Tried those settings and no go. I have even tried it on my laptop which I use rarely and even tried Win10. All of which failed so it must be down to 1and1 and their change of settings somehow, also the latest ver 7 Regards David _
Re[2]: unable to send messages from four of 24 accounts
-- Original Message -- From: "Gene Kearns" To: tbudl@thebat.dutaint.com Sent: 05/06/2016 12:44:04 Subject: Re: unable to send messages from four of 24 accounts If it works with Thunderbird and does not work with TheBat - what could be the reason? The Hoster? Don't think so. Is there anybody out there not having this problem? With which TheBat Version? TBH I am not willing to bite that dust and blame my Email provider when other Email clients have no problem. Especially with a commercial product. - Is anyone taking responsibility for this problem? For it to happen suddenly to so many users seems strange. I am using ver 6.02 and 1and1 is my mail provider. Is this happening on the latest version? I am having to use eMClient to send email. It had no problem in establishing a connection and setting the protocols, in fact it does that automatically. I have tried the other suggestions but they do not work. Regards David http://www.silverstones.com/thebat/TBUDLInfo.html --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re[2]: unable to send messages from four of 24 accounts
6/4/2016 6:27 AM Hi Harald, On 6/4/2016 Harald Faber wrote: HF> This situation is not amusing. Is Ritlabs informed about this issue in HF> the meantime? Notice my version of TB... I have had this problem intermittently starting in version 4 of TB. In my most recent experience before I moved my domain to a VPS only my sub-domains worked. My primary domain did not work. Moving my domain to a VPS fixed the SMTP problem. How can this be a Ritlabs problem??? - -- Paul The Bat! v.6.8.4 on Windows 7 Pro 64 bit 6.1.7601 No IMAP No OTFE Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re[2]: unable to send messages from four of 24 accounts
6/3/2016 6:56 AM Hi Achdut18, On 6/2/2016 Achdut18 wrote: A> I just finished speaking with tech support for 1&1.com. He changed A> the setting from "Secure to regular port (STARTTLS)" to "Regular" and A> he changed the port from 587 to 25. With these changes, I am now able A> to send e-mail, although it is now no longer encrypted. His second A> level support thought my firewall or anti-virus was causing this A> problem, but that makes no sense because both I and my wife began A> having the problem at the same time even though we are using different A> firewalls and anti-virus programs. (And someone on this list also A> reported having the same problem!!!) He promised to look into it A> further. I use Secure to regular port (STARTTLS) on port 26 with success. - -- Paul The Bat! v.6.8.4 on Windows 7 Pro 64 bit 6.1.7601 No IMAP No OTFE Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re[2]: unable to send messages from four of 24 accounts
-- Original Message -- From: "Tony Brookes" To: "Achdut18" Sent: 02/06/2016 21:18:32 Subject: Re: unable to send messages from four of 24 accounts I use 1and1 and SMTP, I use 'Secure to dedicated port' and the port is 465. I use the same for connection type for POP on port 995. See if those settings help at all. Hello Marck, You wrote: MP>> My first guess would be that the hotel wifi blocks port 25 to prevent MP>> guests spambot infested systems spewing junk from their connection. My wife reports that the same problem is happening in our home office. MP>> It is highly MP>> possible that your personal domain email accounts are not configured MP>> to use TLS, SLL or StartTLS so get blocked from using port 25. My SMTP connection is "Secure on regular port (STARTTLS)". and, that port is 587. It seems that I need to explore with my e-mail host service, 1&1.com, the basis for this problem. I have had problems posting this so hope it comes through - thank you Marck for helping. I am having the same problems with 1&1 and TB. It has been flaky over the last couple of days but now it won't work. I had a long conversation with 1&1 but were unable to help. Seems to be tied up with authentication. I have now set up my account in emClient and copied the settings across and it works ok. I am using POP3 I am using the following settings in eMClient SMTP auth.smtp.1and1.co.uk Port 587 Security policy "Force usage of SSS/TLS Server requires Authentication Ticked IMAP imap.1and1.co.uk port 993 Security policy "Use SSS/TLS on special port (legacy) Authentication "Use identity credentials" The security credentials were auto selected by eMClient by negotiation with the server. These settings do not directly relate to TB, and I don't understand why this should suddenly happen when nothing has changed with me. I have even restored an earlier image to check that aspect. Hope this is of some help to you Regards David Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re[2]: unable to send messages from four of 24 accounts
6/2/2016 4:18 PM Hi Achdut18, On 6/2/2016 Achdut18 wrote: A> Hello Marck, A> You wrote: MP>> My first guess would be that the hotel wifi blocks port 25 to prevent MP>> guests spambot infested systems spewing junk from their connection. A> My wife reports that the same problem is happening in our home office. MP>> It is highly MP>> possible that your personal domain email accounts are not configured MP>> to use TLS, SLL or StartTLS so get blocked from using port 25. A> My SMTP connection is "Secure on regular port (STARTTLS)". and, that A> port is 587. A> It seems that I need to explore with my e-mail host service, A> 1&1.com, the basis for this problem. True... - -- Paul The Bat! v.6.8.4 on Windows 7 Pro 64 bit 6.1.7601 No IMAP No OTFE Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re[2]: unable to send messages from four of 24 accounts
6/2/2016 11:40 AM Hi Thomas, On 6/2/2016 Thomas Fernandez wrote: TF> This is not threading, because I don't know how to reply on Gmail, only TF> how to create a new post. Sorry. TF> I just tried to send a reply, and this is the log result: TF> 02-Jun-16, 20:06:54: SEND - TLS handshake complete TF> 02-Jun-16, 20:06:54: SEND - connected to SMTP server TF> 02-Jun-16, 20:06:55: SEND - authenticating (login)... TF> 02-Jun-16, 20:06:56: SEND - sending message to tbudl@thebat.dutaint.com TF> 02-Jun-16, 20:06:58: SEND - The last address submitted was TF> TF> !02-Jun-16, 20:06:58: SEND - Message has not been sent. Server reply - TF> Requested action aborted: local error in processing TF> 02-Jun-16, 20:06:59: SEND - connection finished - 0 message(s) sent TF> 02-Jun-16, 20:06:59: SEND - Some messages were not sent - check the log TF> for details TF> I usually send to the list from this account without problems, so this TF> does look like a problem at GMX/1&1 to me. Agreed... on shared hosting. I had this with Hostmonster off & on for more than a year. Recently I spent the money to move my domain to a VPS which seems to have removed the problem. I have learned that authentication error(s) can be a catchall, not just for senders' credentials. - -- Paul The Bat! v.6.8.4 on Windows 7 Pro 64 bit 6.1.7601 No IMAP No OTFE Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html