Re: So you just bought The Bat? Ritlabs says 'Get stuffed'
Hello jaj, Thursday, September 9, 2004, 1:00:55 AM, you wrote: The e-mail stated that they were sending free upgrades to everyone who had ordered on or after June 1. Thats what the majority here would've expected from Ritlabs, too. -- Best regards, Alexander The only thing that interferes with my learning is my education. -- Albert Einstein Current version is 3.00.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: So you just bought The Bat? Ritlabs says 'Get stuffed'
At 09/03/04 23:24 , Doug Weller wrote: Are there many examples of getting refunds if you bought something 3 months before an upgrade/new model? The previous poster was, I believe, interested not in a refund, but in a no-charge upgrade. At least, that was my understanding. Just recently, from out of the blue, I received an e-mail from JP Software, which had attached to it, new keys for new versions of their excellent products, 4DOS, 4NT, and TakeCommand. Back in June of this year, I had upgraded to the (then) current versions, and until receiving this e-mail, I wasn't even aware of there being new versions. The e-mail stated that they were sending free upgrades to everyone who had ordered on or after June 1. That's what I call excellent customer relations! This is some of the best, most solid, bug-free, and (to me) valuable software that I have ever used, and I have been using it for over a decade. Highly recommended. -- Just Another Joe Current version is 3.00.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
SOT: Re: So you just bought The Bat? Ritlabs says 'Get stuffed'
[EMAIL PROTECTED] @ 2004-Sep-8 7:00:55 PM So you just bought The Bat? Ritlabs says 'Get stuffed' mid:[EMAIL PROTECTED] This is some of the best, most solid, bug-free, and (to me) valuable software that I have ever used, and I have been using it for over a decade. Highly recommended. Except some of the tests in the Perl test (nmake test after compiling Perl) suite fail due to quirky behavior from 4NT... -- Chris Quoting when replying to this message is good for your karma. Using The Bat! v3.0 on Windows XP 5.1 Build 2600 Service Pack 2 Today's Oxymoron: Found missing pgpzJ6p06AiGy.pgp Description: PGP signature Current version is 3.00.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: So you just bought The Bat? Ritlabs says 'Get stuffed'
Hæ! Saturday, September 4, 2004, 07:28, M i c C u l l e n wrote: If you are, there's ANY number of examples in the software world where upgrades are free if the previous version was bought with X amount of time. It is called Grace Period and normally the three months before the release of a new major version are valid for this. Adobe and Macromedia do this, too. Of course there is more money involved. -- Kveðja! Thorvald Neumann | aesir media http://www.aesir.de/ [The Bat! v2.12.03 without BayesIt on Windows 2000 Service Pack 4] Listening to: DeutschlandRadio Berlin Current version is 3.00.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: So you just bought The Bat? Ritlabs says 'Get stuffed'
Hello M i c C u l l e n, 04-Sep-2004 01:03, you wrote: Here's the response I eventually got off them after emailing sales: -- MicCullen I bought v2 just three months ago. SURELY I am MicCullen not expected now to buy v3, MicCullen less than 100 days after buying v2? You are not obliged to do that. The version that you purchased is fully functional and has no time limit in using. Upgrading is optional. -- Best regards, - That really hurts. Everything else has been said by Mica in MID:[EMAIL PROTECTED] ...even more true now after your part of the story. :-( -- Best regards, Alexander (http://www.neurowerx.de - ICQ 238153981) Arcana Coelestica: Archbishop - A Christian ecclesiastic of a rank superior to that obtained by Christ. Current version is 3.00.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: So you just bought The Bat? Ritlabs says 'Get stuffed'
On Sat, 4 Sep 2004 06:24:21 +0100 GMT(04/09/2004, 06:24 + GMT), Doug Weller wrote: DW Are there many examples of getting refunds if you DW bought something 3 months before an upgrade/new model? Not exactly the same, but I was using a very old version of Quicken for my accounts (bought when I retired in 1994, I think). When the millennium loomed, Intuit sent me a message saying that, as my old version wasn't Year 2000 proof, they would send me a free copy of a later version that was. So I'm now using Quicken Deluxe 98, though under Widows XP Pro now, not Windows 98. [BTW and OT: does anyone know if that version of Quicken will work with SP2?] I believe there was a small upgrade charge for people then still using a 16-bit version of Quicken. -- Eric Using The Bat! v2.12.00 on Windows XP 5.1 Build 2600 Service Pack 1 Current version is 3.00.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
So you just bought The Bat? Ritlabs says 'Get stuffed'
G'day tbudl, It seems Ritlabs are - despite the furore of the last few days - still far more interested in being smartarses (sorry if that's a proscribed word, it's not in Australia) than looking after customers. It's not only the staff they've got replying to the beta list who think this whole thing is funny, obviously. Here's the response I eventually got off them after emailing sales: -- MicCullen I bought v2 just three months ago. SURELY I am not expected now to buy v3, MicCullen less than 100 days after buying v2? You are not obliged to do that. The version that you purchased is fully functional and has no time limit in using. Upgrading is optional. -- Best regards, - Ah yes. I can stay with a non-supported version that's not exactly bug-free, having foolishly ponied up for it just a matter of weeks before a new version is released. Thanks for the ethics, Ritlabs. So much for the faith that people here have expressed in them doing the right thing towards recent purchasers. Sure enough, they have behaved exactly as expected. -- cheers, Mic (return address works) Why do ads for pet products promise you that your dog will thank you for it but he never does? Current version is 3.00.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: So you just bought The Bat? Ritlabs says 'Get stuffed'
Ah yes. I can stay with a non-supported version Then you don't get any support through this list then? Oh dear... that's not exactly bug-free, Unlike every other bit of software on the market which is entirely bug-free of course, yes having foolishly ponied up for it just a matter of weeks before a new version is released. Yes, of course, it was an absolute fortune you had to fork out wasn't it hmmm... -- Marten Gallagher Annery Kiln Web Design www.annerykiln.co.uk Using The Bat! 3.0 with POPFile 0.21.1 on Windows XP 5.1 Current version is 3.00.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: So you just bought The Bat? Ritlabs says 'Get stuffed'
On Saturday, September 4, 2004 @ 8:33:28 AM, [EMAIL PROTECTED] wrote: [snips] Ah yes. I can stay with a non-supported version admin Then you don't get any support through this list then? Oh dear... Unofficial support isn't the same thing, as everyone knows. I get far more support on using the program through this list than I could ever hope to get from the appallingly useless help-file. But here's a very simple question for you - how many bug-fixes have you got off this list? How many bug-fixes are going to come from Ritlabs for v2.x now it's been abandoned? (I hope that's clear enough.) that's not exactly bug-free, admin Unlike every other bit of software on the market which is entirely admin bug-free of course, yes OK, it appears that slightly ironic understatement is completely lost on you. My apologies for not spelling it out as simply as required. having foolishly ponied up for it just a matter of weeks before a new version is released. admin Yes, of course, it was an absolute fortune you had to fork out wasn't admin it hmmm... Is that the point? I paid for a licence for a piece of software just a few weeks ago, and now I'm told that to get any basic semblance of official support, I have to pay again. That's unlike any software company I've ever dealt with before. And, I guess I should clarify that statement for some - not in a good way. -- cheers, Mic (reply address works) Computer Science is no more about computers than astronomy is about telescopes. E. W. Dijkstra Current version is 3.00.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: So you just bought The Bat? Ritlabs says 'Get stuffed'
Hi [EMAIL PROTECTED] - On Sat, 4 Sep 2004, at 01:33:28 [GMT +0100] (which was 5:33 PM where I live) you wrote: Then you don't get any support through this list then? Oh dear... And why would you say that? Unlike every other bit of software on the market which is entirely bug-free of course, yes Version 3.0 is nothing more than an early beta. The version available 90 days ago was equally buggy. I can certainly understand the attitude of the original poster. Yes, of course, it was an absolute fortune you had to fork out wasn't it hmmm... Well, that is certainly being a SA. -- Best Regards, Kevin Using The Bat! v2.13 Lucky Beta/1 on Windows XP 5.1 Build 2600 Service Pack 1 pgpHFNnCyZK0n.pgp Description: PGP signature Current version is 3.00.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: So you just bought The Bat? Ritlabs says 'Get stuffed'
Here's the response I eventually got off them after emailing sales: Well, at least you got a reply to your email. I only got a Bat licence 2 weeks ago. I emailed Ritlabs asking them if there is a plan in place to enable people who have only just bought a licence to upgrade without buying a new licence. I didn't get a reply. Which is what I expected really - Ritlabs have never responded to any of my emails to them. Anyway, nice to know that the answer (if Ritlabs have bothered to reply to me), was the answer I was expecting (ie No). Chris Current version is 3.00.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: So you just bought The Bat? Ritlabs says 'Get stuffed'
On Saturday, September 4, 2004 @ 9:48:58 AM, Chris wrote: [snips] Here's the response I eventually got off them after emailing sales: Chris Well, at least you got a reply to your email. I emailed them three times in three days, so maybe that had something to do with it. Chris I only got a Bat licence 2 weeks ago. I emailed Ritlabs asking them if Chris there is a plan in place to enable people who have only just bought a Chris licence to upgrade without buying a new licence. I didn't get a reply. Chris Which is what I expected really - Ritlabs have never responded to any Chris of my emails to them. I was very surprised. (My the fact of a response, not the content.) Chris Anyway, nice to know that the answer (if Ritlabs Chris have bothered to reply to me), was the answer I was expecting (ie Chris No). I figured I'd let other suckers know, yeah. -- cheers, Mic (reply address works) Reason has always existed, but not always in a reasonable form. Karl Marx Current version is 3.00.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: So you just bought The Bat? Ritlabs says 'Get stuffed'
Hello Chris, On Sat, 4 Sep 2004, Chris mused about So you just bought The Bat? Ritlabs says 'Get stuffed' (at least in part): Here's the response I eventually got off them after emailing sales: C Well, at least you got a reply to your email. I only got a Bat C licence 2 weeks ago. I emailed Ritlabs asking them if there is a C plan in place to enable people who have only just bought a licence C to upgrade without buying a new licence. I didn't get a reply. C Which is what I expected really - Ritlabs have never responded to C any of my emails to them. Anyway, nice to know that the answer (if C Ritlabs have bothered to reply to me), was the answer I was C expecting (ie No). I asked my about my purchase 90 days ago, and they responded and said, no -- Michael L. Wilson, MBA Ecclesiastic Philosopher Critic Teacher :einsteinyoyo: == Using The Bat! 3.0 Windows XP 5.1 (2600-Service Pack 2) Ponder this: Idiocy is just a stroke of briliance that normal prople don't understand. - Kimber = Spam Stats, last 24 hours (BayesIt! 0.6.01) Total Spam Emails: 78 Total Clean Emails: 27 BayesIT guessed right 99.910256% of the time My email is 74.285714% spam = morning dayevening 21:35 Current version is 3.00.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: So you just bought The Bat? Ritlabs says 'Get stuffed'
Are there many examples of getting refunds if you bought something 3 months before an upgrade/new model? Doug -- Doug Weller Moderator, sci.archaeology.moderated Submissions to:[EMAIL PROTECTED] Doug and Helen's Dogs: http://www.dougandhelen.com Doug's Archaeology Site: http://www.ramtops.co.uk Current version is 3.00.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: So you just bought The Bat? Ritlabs says 'Get stuffed'
On Saturday, September 4, 2004 @ 1:24:21 PM, Doug Weller wrote: [snips] Doug Are there many examples of getting refunds if you bought something 3 Doug months before an upgrade/new model? Are you asking me? Your lack of quotes makes it hard to tell. If you are, there's ANY number of examples in the software world where upgrades are free if the previous version was bought with X amount of time. -- cheers, Mic (reply address works) Man is the Only Animal that Blushes. Or needs to. Mark Twain Current version is 3.00.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
