Re: unable to send messages from four of 24 accounts

[Marck Pearlstone]

Dear Harald,

@5-Jun-2016, 7:33  +0200  (05-Jun 18:27 here) Harald Faber [HF] in
mid:db0c1bd8-fc19-899d-f0d2-10d5628b8...@gmx.de said:  

HF>   05.06.2016, 19:21:12: SEND  - TLS-Handshake vollständig GMX

TLS handshake completed.

HF>   05.06.2016, 19:21:12: SEND  - verbunden mit dem SMTP-Server GMX

Connected!!  So  the  SSL/TLS/StartTLS option is set correctly and all
certificates are as they need to be.

HF>   05.06.2016, 19:21:12: SEND  - authentifizieren (Plain)... GMX
HF>   05.06.2016, 19:22:12: SEND  - Server meldet Fehler. Die Antwort ist:

Authentication (Plain) - FAILED!!

HF>   05.06.2016, 19:22:12: SEND  - authentifizieren (Login)... GMX
HF>   05.06.2016, 19:22:12: SEND  - Server meldet Fehler. Die Antwort ist:

Authentication (Login) - FAILED!!

HF>   05.06.2016, 19:22:12: SEND  - Verbindung beendet - 0 Nachricht(en) 

HF> But I have some additional information:
... 
HF> port 465 and SSL/TLS.

Irrelevant  and  a  huge  distraction  from the actual topic - you are
failing  to  authenticate  - login. You are NOT failing to connect (as
you would be if the protocol settings were wrong).


-- 
Cheers -- Marck D Pearlstone -- List moderator and fellow end user TB! 
v7.1.18.10 (BETA) on Windows 10.0.10586 

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Re: unable to send messages from four of 24 accounts

[Marck Pearlstone]

Dear Harald,

@6-Jun-2016, 4:48  +0200  (06-Jun 04:54 here) Harald Faber [HF] in
mid:d9d6803c-3f58-4077-dfbf-9633c21c7...@gmx.de said:  

 >> My settings are the same. I noticed you mention this:

 >>> Authentication: "Perform SMTP Authentication", "Same user/password
 >>> as for Mail Retrieval"

 >> Did you actually key in your credentials for mail retrieval?

 >> It's just an idea.

HF> Don't know what you mean. It is set to "standard" and uses TLS.

That's nothing to do with "Authentication". That's to do with
transport encryption, which is not the problem and is working fine
according to the logs you have sent here.

Next to the SMTP server name edit box is a button labelled
"Authentication" (or your local language variation on that word).
That's where your problem lies - in the options within.

-- 
Cheers -- Marck D Pearlstone -- List moderator and fellow end user TB! 
v7.1.18.10 (BETA) on Windows 10.0.10586 

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Re: unable to send messages from four of 24 accounts

[Harald Faber]

Hi Thomas,


> My settings are the same. I noticed you mention this:

>> Authentication: "Perform SMTP Authentication", "Same user/password
>> as for Mail Retrieval"

> Did you actually key in your credentials for mail retrieval?

> It's just an idea.

Don't know what you mean. It is set to "standard" and uses TLS.

--
Regards,
Harald


Current version is 7.1 | 'Using TBUDL' information:
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Re: unable to send messages from four of 24 accounts

[Thomas Fernandez]

Hello Harald,

On Sun, 5 Jun 2016 19:27:33 +0200 GMT (06-Jun-16, 00:27 +0700 GMT),
Harald Faber wrote:

> Hi,

 Protocols and ports:
 
 -Send mail-
 Connection: "Secure to dedicated port (TLS)"
 Port: 465
 Authentication: "Perform SMTP Authentication", "Same user/password as
 for Mail Retrieval"

> This does not work either, same error message as before:

>05.06.2016, 19:21:11: SEND  - Sende Nachricht(en) - 1 Nachricht(en)
> in der Warteschlange
>   05.06.2016, 19:21:11: SEND  - Einleitung TLS-Handshake GMX
 >>05.06.2016, 19:21:11: SEND  - Zertifikat S/N: xxx, Algorithmus: RSA 
> (2048 Bits), ausgestellt von 12.11.2013 10:16:47 bis 17.11.2016 
> 23:59:59, für 4 Host(s): mail.gmx.net, mail.gmx.de, smtp.gmx.net, 
> smtp.gmx.de.
 >>05.06.2016, 19:21:11: SEND  - Besitzer: DE, 1&1 Mail & Media GmbH, 
> Rhineland-Palatinate, Montabaur, server-ce...@1und1.de, mail.gmx.net.
 >>05.06.2016, 19:21:11: SEND  - Aussteller: DE, T-Systems International 
> GmbH, T-Systems Trust Center, NRW, 57250, Netphen, Untere Industriestr.
> 20, TeleSec ServerPass DE-1.
 >>05.06.2016, 19:21:11: SEND  - Root: DE, Deutsche Telekom AG, T-TeleSec 
> Trust Center, Deutsche Telekom Root CA 2
>   05.06.2016, 19:21:12: SEND  - TLS-Handshake vollständig GMX
>   05.06.2016, 19:21:12: SEND  - verbunden mit dem SMTP-Server GMX
>   05.06.2016, 19:21:12: SEND  - authentifizieren (Plain)... GMX
>   05.06.2016, 19:22:12: SEND  - Server meldet Fehler. Die Antwort ist:
>   05.06.2016, 19:22:12: SEND  - authentifizieren (Login)... GMX
>   05.06.2016, 19:22:12: SEND  - Server meldet Fehler. Die Antwort ist:
>   05.06.2016, 19:22:12: SEND  - Verbindung beendet - 0 Nachricht(en) 
> versandt

My settings are the same. I noticed you mention this:

> Authentication: "Perform SMTP Authentication", "Same user/password
> as for Mail Retrieval"

Did you actually key in your credentials for mail retrieval?

It's just an idea.

> But I have some additional information:
> Sending Emails with Thunderbird via port 587 and STARTTLS only works for
> 1&1 (smtp.1und1.de), not for GMX. For GMX (mail.gmx.net) I have to use
> port 465 and SSL/TLS.

Yes, GMX announced some time ago that you have to use TLS and port
465.

-- 

Cheers,
Thomas.

http://thomas.fernandez.hat-gar-keine-homepage.de/

Message reply created with The Bat! 7.1.18.3 (BETA)
under Windows 10.0 Build 10586 



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Re: unable to send messages from four of 24 accounts

[Sam Brown]

Sunday, June 5, 2016, 1:33:13 PM, Marck wrote:

F>> "X Server reports error. The response is: Authentication required"

MP> I think I said quite early on that the failure here is authentication
MP> mid:336247396.20160602113...@silverstones.com - nothing to do with
MP> SSL/STARTTLS/Certificates. Have you toggled the "Require secure
MP> authentication" option?

I'm going to agree with Marck, the error messages people have posted seem to 
indicate a problem with authentication, not connection. The reason another 
client like Thunderbird might work is that it likely uses different default 
values than TB!. So maybe look at the Thunderbird settings and see what options 
are selected with regards to authentication and try to reproduce those in TB!.

-Sam



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Re: unable to send messages from four of 24 accounts

[Feli Wilcke]

Hello Harald,

On Sun, 5 Jun 2016 12:04:23 +0200GMT Harald Faber wrote:

HF> Hi Paul,

 >> 6/4/2016  6:27 AM

 >> Hi Harald,

 >> On 6/4/2016 Harald Faber wrote:

HF> Is there anybody out there not having this problem? With which TheBat 
HF> Version?

Never a this problem, I'm always using the latest beta.
I have a web.de IMAP-account with STARTTLS on port 587 and SMTP-auth
RFC2554 and secure authentification is ticked. For another web.de
POP-account I use the same SMTP-settings. Same applies for different
gmx.net-accounts. And also for my direct 1&1-account I use these
settings and never had problems.

-- 
Regards,
Feli

The Bat! Version 7.1.18.10 (BETA) (64-bit) on Windows 10.0 Build 10586 

Make sure input cannot violate the limits of the program.
[The Elements of Programming Style (Kernighan & Plaugher)]



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Re: unable to send messages from four of 24 accounts

[Marck Pearlstone]

Dear David,

@05-Jun-2016, 3:13  +  (05-Jun 19:03 here) David [F] in
mid:emdd418029-1ecd-49ef-96b9-02f76a866e73@david-npc said:  

... 
 >>>to make sure all the certificates are valid.
... 
>Thank you for that. Tried those settings and no go.
... 
F> I meant to add that the error message is

F> "X Server reports error. The response is: Authentication required"

I think I said quite early on that the failure here is authentication
mid:336247396.20160602113...@silverstones.com - nothing to do with
SSL/STARTTLS/Certificates. Have you toggled the "Require secure
authentication" option?



-- 
Cheers -- Marck D Pearlstone -- List moderator and fellow end user TB! 
v7.1.18.10 (BETA) on Windows 10.0.10586 

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Re: unable to send messages from four of 24 accounts

[Harald Faber]

Hi,

>>>Protocols and ports:
>>>
>>>-Send mail-
>>>Connection: "Secure to dedicated port (TLS)"
>>>Port: 465
>>>Authentication: "Perform SMTP Authentication", "Same user/password as
>>>for Mail Retrieval"

This does not work either, same error message as before:

  05.06.2016, 19:21:11: SEND  - Sende Nachricht(en) - 1 Nachricht(en) 
in der Warteschlange

 05.06.2016, 19:21:11: SEND  - Einleitung TLS-Handshake GMX
>05.06.2016, 19:21:11: SEND  - Zertifikat S/N: xxx, Algorithmus: RSA 
(2048 Bits), ausgestellt von 12.11.2013 10:16:47 bis 17.11.2016 
23:59:59, für 4 Host(s): mail.gmx.net, mail.gmx.de, smtp.gmx.net, 
smtp.gmx.de.
>05.06.2016, 19:21:11: SEND  - Besitzer: DE, 1&1 Mail & Media GmbH, 
Rhineland-Palatinate, Montabaur, server-ce...@1und1.de, mail.gmx.net.
>05.06.2016, 19:21:11: SEND  - Aussteller: DE, T-Systems International 
GmbH, T-Systems Trust Center, NRW, 57250, Netphen, Untere Industriestr. 
20, TeleSec ServerPass DE-1.
>05.06.2016, 19:21:11: SEND  - Root: DE, Deutsche Telekom AG, T-TeleSec 
Trust Center, Deutsche Telekom Root CA 2

 05.06.2016, 19:21:12: SEND  - TLS-Handshake vollständig GMX
 05.06.2016, 19:21:12: SEND  - verbunden mit dem SMTP-Server GMX
 05.06.2016, 19:21:12: SEND  - authentifizieren (Plain)... GMX
 05.06.2016, 19:22:12: SEND  - Server meldet Fehler. Die Antwort ist:
 05.06.2016, 19:22:12: SEND  - authentifizieren (Login)... GMX
 05.06.2016, 19:22:12: SEND  - Server meldet Fehler. Die Antwort ist:
 05.06.2016, 19:22:12: SEND  - Verbindung beendet - 0 Nachricht(en) 
versandt



But I have some additional information:
Sending Emails with Thunderbird via port 587 and STARTTLS only works for 
1&1 (smtp.1und1.de), not for GMX. For GMX (mail.gmx.net) I have to use 
port 465 and SSL/TLS.


Greetings,
Harald


Current version is 7.1 | 'Using TBUDL' information:
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Re[3]: unable to send messages from four of 24 accounts

[David]

-- Original Message --
From: "David" 
To: tbudl@thebat.dutaint.com; "Harald Faber" 
Sent: 05/06/2016 18:58:22
Subject: Re[2]: unable to send messages from four of 24 accounts




-- Original Message --
From: "Sam Brown" 
To: "Harald Faber" 
Sent: 05/06/2016 17:19:25
Subject: Re: unable to send messages from four of 24 accounts


Sunday, June 5, 2016, 6:04:23 AM, Harald wrote:

 >> On 6/4/2016 Harald Faber wrote:

HF>>> This situation is not amusing. Is Ritlabs informed about this 
issue in

HF>>> the meantime?

 >> Notice my version of TB... I have had this problem intermittently
 >> starting in version 4 of TB. In my most recent experience before I 
moved
 >> my domain to a VPS only my sub-domains worked. My primary domain 
did not
 >> work. Moving my domain to a VPS fixed the SMTP problem. How can 
this be

 >> a Ritlabs problem???

HF> If it works with Thunderbird and does not work with TheBat - what 
could

HF> be the reason? The Hoster? Don't think so.

HF> Is there anybody out there not having this problem? With which 
TheBat

HF> Version?
HF> TBH I am not willing to bite that dust and blame my Email provider 
when
HF> other Email clients have no problem. Especially with a commercial 
product.


There are a number of things that can go wrong, and it's typically a 
problem with the hosting provider. I don't recall you saying you had 
upgraded TB! or changed any settings, in fact, you said "starting 
Tuesday evening, for no apparent reason, I cannot SEND mail from the 
accounts with the private domains" so that tells me something changed 
somewhere else. Ocassionally, I do have issues with my provider, 
either because they're having system issues (hardware issues, a patch 
that went bad, problem with their network connection, etc.) or they 
changed settings on their systems such that the way I've been sending 
and receiving email no longer works. The former they will usually 
communicate through their status site or in the support section, the 
latter I usually just have to work out on my own (though I could 
probably contact support if needed). So yes, things can suddenly stop 
working, but it's rarely a problem with a client, particularly if 
nothing changed about the client.


I don't know how 1&1 works, so I'll use my own hosting provider as an 
example. When it comes to sending and receiving mail, I can do it 
through an address like: mail.somehost.com for both SMTP and POP3. 
Because this is shared hosting, I can also go to my exact server, 
myserver.mail.somehost.com and that seems to make things work a little 
more smoothly when it comes to secure connections.


Protocols and ports:

-Send mail-
Connection: "Secure to dedicated port (TLS)"
Port: 465
Authentication: "Perform SMTP Authentication", "Same user/password as 
for Mail Retrieval"


-Receive mail-
Username: (I provide)
Password: (I provide)
Connection: "Secure to dedicated port (TLS)"
Port: 995
Authentication: "Regular"

When I send a message, it looks like this(blocking out some 
information):


 6/5/2016, 12:10:24: SEND  - sending mail message(s) - 1 message(s) in 
queue
 6/5/2016, 12:10:24: SEND  - Connecting to SMTP server 
xxx.mail.xxx.com on port 465

 6/5/2016, 12:10:24: SEND  - Initiating TLS handshake
6/5/2016, 12:10:25: SEND  - Certificate S/N: 
0950C56EAE11C0D923512B87F3C96DFC, algorithm: RSA (4096 bits), issued 
from 1/25/2012 to 1/24/2017 11:59:59 PM, for 2 host(s): 
*.mail.xxx.com, mail.xxx.com.
6/5/2016, 12:10:25: SEND  - Owner: "US", "92821", "California", 
"xxx", "xxx Rd", "xxx Web Hosting", "admins", "Provided by xxx 
Network, LLC", "xxx Premium Wildcard SSL", "*.mail.xxx.com".
6/5/2016, 12:10:25: SEND  - Issuer: "US", "XXX CERTIFICATION 
AUTHORITY", "XXX SSL CA". Valid from 3/4/2009 to 5/30/2020 10:48:38 
AM.
6/5/2016, 12:10:25: SEND  - Root: "US", "UT", "Salt Lake City", "The 
USERTRUST Network", "http://www.usertrust.com";, 
"UTN-USERFirst-Hardware". Valid from 7/9/1999 6:10:42 PM to 7/9/2019 
6:19:22 PM.

 6/5/2016, 12:10:25: SEND  - TLS handshake complete
 6/5/2016, 12:10:25: SEND  - connected to SMTP server
 6/5/2016, 12:10:25: SEND  - authenticating (login)...
 6/5/2016, 12:10:25: SEND - sending message to x...@gmail.com
<6/5/2016, 12:10:25: SEND - message to x...@gmail.com sent (425 bytes)
 6/5/2016, 12:10:26: SEND  - connection finished - 1 message(s) sent

So you should see information on the secure connection and just check 
to make sure all the certificates are valid.


I'm not saying this will work for you, it's going to depend on what 
your provider's systems accept, b

Re: unable to send messages from four of 24 accounts

[Harald Faber]

Hi Sam,

> There are a number of things that can go wrong, and it's typically
> a problem with the hosting provider. I don't recall you saying you
> had upgraded TB! or changed any settings, in fact, you said
> "starting Tuesday evening, for no apparent reason, I cannot SEND
> mail from the accounts with the private domains" so that tells me
> something changed somewhere else. Ocassionally, I do have issues
> with my provider, either because they're having system issues
> (hardware issues, a patch that went bad, problem with their network
> connection, etc.) or they changed settings on their systems such
> that the way I've been sending and receiving email no longer works.
> The former they will usually communicate through their status site
> or in the support section, the latter I usually just have to work
> out on my own (though I could probably contact support if needed).
> So yes, things can suddenly stop working, but it's rarely a problem
> with a client, particularly if nothing changed about the client.

I contacted the 1&1 support. They told me that a few users complained 
about not more being able to send emails. All of them use TheBat, with 
Thunderbird it works i.e.
So for me it is obvious, that there are indeed some changes (the 
technical supporter wasn't aware of) which are no problem for 
Thunderbird but for TheBat.


> I don't know how 1&1 works, so I'll use my own hosting provider as
> an example.

As I cannot send Emails via 1&1, web.de and gmx, this cannot be a 
singlei issue of 1&1. My question to the supporter what all of them have 
in common, and he replied: They are all part (or customer?) of United 
Internet. So probably they will have changed something.


> So you should see information on the secure connection and just
> check to make sure all the certificates are valid.

Which certificates, how can I check them, how can I fix that? What is 
the difference in TheBat vs. Thunderbird, so that Thunderbird *can* send 
Emails (same ports, same encryption etc.) but TheBat cannot?


> Good luck!
> -Sam

Thanks, but I don't know what to do. And I still do not see that fixing 
that problem is my task.

--
Kind regards,
Harald


Current version is 7.1 | 'Using TBUDL' information:
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Re[2]: unable to send messages from four of 24 accounts

[David]

-- Original Message --
From: "Sam Brown" 
To: "Harald Faber" 
Sent: 05/06/2016 17:19:25
Subject: Re: unable to send messages from four of 24 accounts


Sunday, June 5, 2016, 6:04:23 AM, Harald wrote:

 >> On 6/4/2016 Harald Faber wrote:

HF>>> This situation is not amusing. Is Ritlabs informed about this 
issue in

HF>>> the meantime?

 >> Notice my version of TB... I have had this problem intermittently
 >> starting in version 4 of TB. In my most recent experience before I 
moved
 >> my domain to a VPS only my sub-domains worked. My primary domain 
did not
 >> work. Moving my domain to a VPS fixed the SMTP problem. How can 
this be

 >> a Ritlabs problem???

HF> If it works with Thunderbird and does not work with TheBat - what 
could

HF> be the reason? The Hoster? Don't think so.

HF> Is there anybody out there not having this problem? With which 
TheBat

HF> Version?
HF> TBH I am not willing to bite that dust and blame my Email provider 
when
HF> other Email clients have no problem. Especially with a commercial 
product.


There are a number of things that can go wrong, and it's typically a 
problem with the hosting provider. I don't recall you saying you had 
upgraded TB! or changed any settings, in fact, you said "starting 
Tuesday evening, for no apparent reason, I cannot SEND mail from the 
accounts with the private domains" so that tells me something changed 
somewhere else. Ocassionally, I do have issues with my provider, either 
because they're having system issues (hardware issues, a patch that 
went bad, problem with their network connection, etc.) or they changed 
settings on their systems such that the way I've been sending and 
receiving email no longer works. The former they will usually 
communicate through their status site or in the support section, the 
latter I usually just have to work out on my own (though I could 
probably contact support if needed). So yes, things can suddenly stop 
working, but it's rarely a problem with a client, particularly if 
nothing changed about the client.


I don't know how 1&1 works, so I'll use my own hosting provider as an 
example. When it comes to sending and receiving mail, I can do it 
through an address like: mail.somehost.com for both SMTP and POP3. 
Because this is shared hosting, I can also go to my exact server, 
myserver.mail.somehost.com and that seems to make things work a little 
more smoothly when it comes to secure connections.


Protocols and ports:

-Send mail-
Connection: "Secure to dedicated port (TLS)"
Port: 465
Authentication: "Perform SMTP Authentication", "Same user/password as 
for Mail Retrieval"


-Receive mail-
Username: (I provide)
Password: (I provide)
Connection: "Secure to dedicated port (TLS)"
Port: 995
Authentication: "Regular"

When I send a message, it looks like this(blocking out some 
information):


 6/5/2016, 12:10:24: SEND  - sending mail message(s) - 1 message(s) in 
queue
 6/5/2016, 12:10:24: SEND  - Connecting to SMTP server xxx.mail.xxx.com 
on port 465

 6/5/2016, 12:10:24: SEND  - Initiating TLS handshake
6/5/2016, 12:10:25: SEND  - Certificate S/N: 
0950C56EAE11C0D923512B87F3C96DFC, algorithm: RSA (4096 bits), issued 
from 1/25/2012 to 1/24/2017 11:59:59 PM, for 2 host(s): 
*.mail.xxx.com, mail.xxx.com.
6/5/2016, 12:10:25: SEND  - Owner: "US", "92821", "California", "xxx", 
"xxx Rd", "xxx Web Hosting", "admins", "Provided by xxx Network, LLC", 
"xxx Premium Wildcard SSL", "*.mail.xxx.com".
6/5/2016, 12:10:25: SEND  - Issuer: "US", "XXX CERTIFICATION 
AUTHORITY", "XXX SSL CA". Valid from 3/4/2009 to 5/30/2020 10:48:38 
AM.
6/5/2016, 12:10:25: SEND  - Root: "US", "UT", "Salt Lake City", "The 
USERTRUST Network", "http://www.usertrust.com";, 
"UTN-USERFirst-Hardware". Valid from 7/9/1999 6:10:42 PM to 7/9/2019 
6:19:22 PM.

 6/5/2016, 12:10:25: SEND  - TLS handshake complete
 6/5/2016, 12:10:25: SEND  - connected to SMTP server
 6/5/2016, 12:10:25: SEND  - authenticating (login)...
 6/5/2016, 12:10:25: SEND - sending message to x...@gmail.com
<6/5/2016, 12:10:25: SEND - message to x...@gmail.com sent (425 bytes)
 6/5/2016, 12:10:26: SEND  - connection finished - 1 message(s) sent

So you should see information on the secure connection and just check 
to make sure all the certificates are valid.


I'm not saying this will work for you, it's going to depend on what 
your provider's systems accept, but there are other options and if 
their support can't seem to help, then you might just have to play with 
a lot of different settings to find a working combination. Be sure to 
check the lo

Re: unable to send messages from four of 24 accounts

[Sam Brown]

Sunday, June 5, 2016, 6:04:23 AM, Harald wrote:

 >> On 6/4/2016 Harald Faber wrote:

HF>>> This situation is not amusing. Is Ritlabs informed about this issue in
HF>>> the meantime?

 >> Notice my version of TB... I have had this problem intermittently
 >> starting in version 4 of TB. In my most recent experience before I moved
 >> my domain to a VPS only my sub-domains worked. My primary domain did not
 >> work. Moving my domain to a VPS fixed the SMTP problem. How can this be
 >> a Ritlabs problem???

HF> If it works with Thunderbird and does not work with TheBat - what could
HF> be the reason? The Hoster? Don't think so.

HF> Is there anybody out there not having this problem? With which TheBat 
HF> Version?
HF> TBH I am not willing to bite that dust and blame my Email provider when
HF> other Email clients have no problem. Especially with a commercial product.

There are a number of things that can go wrong, and it's typically a problem 
with the hosting provider. I don't recall you saying you had upgraded TB! or 
changed any settings, in fact, you said "starting Tuesday evening, for no 
apparent reason, I cannot SEND mail from the accounts with the private domains" 
so that tells me something changed somewhere else. Ocassionally, I do have 
issues with my provider, either because they're having system issues (hardware 
issues, a patch that went bad, problem with their network connection, etc.) or 
they changed settings on their systems such that the way I've been sending and 
receiving email no longer works. The former they will usually communicate 
through their status site or in the support section, the latter I usually just 
have to work out on my own (though I could probably contact support if needed). 
So yes, things can suddenly stop working, but it's rarely a problem with a 
client, particularly if nothing changed about the client.

I don't know how 1&1 works, so I'll use my own hosting provider as an example. 
When it comes to sending and receiving mail, I can do it through an address 
like: mail.somehost.com for both SMTP and POP3. Because this is shared hosting, 
I can also go to my exact server, myserver.mail.somehost.com and that seems to 
make things work a little more smoothly when it comes to secure connections.

Protocols and ports:

-Send mail-
Connection: "Secure to dedicated port (TLS)"
Port: 465
Authentication: "Perform SMTP Authentication", "Same user/password as for Mail 
Retrieval"

-Receive mail-
Username: (I provide)
Password: (I provide)
Connection: "Secure to dedicated port (TLS)"
Port: 995
Authentication: "Regular"

When I send a message, it looks like this(blocking out some information):

 6/5/2016, 12:10:24: SEND  - sending mail message(s) - 1 message(s) in queue
 6/5/2016, 12:10:24: SEND  - Connecting to SMTP server xxx.mail.xxx.com on port 
465
 6/5/2016, 12:10:24: SEND  - Initiating TLS handshake
>6/5/2016, 12:10:25: SEND  - Certificate S/N: 0950C56EAE11C0D923512B87F3C96DFC, 
>algorithm: RSA (4096 bits), issued from 1/25/2012 to 1/24/2017 11:59:59 PM, 
>for 2 host(s): *.mail.xxx.com, mail.xxx.com.
>6/5/2016, 12:10:25: SEND  - Owner: "US", "92821", "California", "xxx", "xxx 
>Rd", "xxx Web Hosting", "admins", "Provided by xxx Network, LLC", "xxx Premium 
>Wildcard SSL", "*.mail.xxx.com".
>6/5/2016, 12:10:25: SEND  - Issuer: "US", "XXX CERTIFICATION AUTHORITY", "XXX 
>SSL CA". Valid from 3/4/2009 to 5/30/2020 10:48:38 AM.
>6/5/2016, 12:10:25: SEND  - Root: "US", "UT", "Salt Lake City", "The USERTRUST 
>Network", "http://www.usertrust.com";, "UTN-USERFirst-Hardware". Valid from 
>7/9/1999 6:10:42 PM to 7/9/2019 6:19:22 PM.
 6/5/2016, 12:10:25: SEND  - TLS handshake complete
 6/5/2016, 12:10:25: SEND  - connected to SMTP server
 6/5/2016, 12:10:25: SEND  - authenticating (login)...
 6/5/2016, 12:10:25: SEND  - sending message to x...@gmail.com
<6/5/2016, 12:10:25: SEND  - message to x...@gmail.com sent (425 bytes)
 6/5/2016, 12:10:26: SEND  - connection finished - 1 message(s) sent

So you should see information on the secure connection and just check to make 
sure all the certificates are valid.

I'm not saying this will work for you, it's going to depend on what your 
provider's systems accept, but there are other options and if their support 
can't seem to help, then you might just have to play with a lot of different 
settings to find a working combination. Be sure to check the log when testing 
any changes, while not as detailed as I'd like, it should give you a general 
idea where the connection is failing.

Good luck!

-Sam



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages from four of 24 accounts

[Thomas Fernandez]

Hello David,

On Sun, 05 Jun 2016 12:26:26 + GMT (05-Jun-16, 19:26 +0700 GMT),
David wrote:

>   Is anyone taking responsibility for this problem? For it to happen 
> suddenly to so many users seems strange.

> I am using ver 6.02 and 1and1 is my mail provider. Is this happening on
> the latest version?

I am using a 7-series beta version. I encountered this problem one
day, as I mentioned, and not since then. I do believe GMX/1&1 had a
temporary hick-up that day, but if you are still encountering the
same, are you getting the same error message in the log that we had?

> I am having to use eMClient to send email. It had no problem in 
> establishing a connection and setting the protocols, in fact it does 
> that automatically.

This seems to point at the email client, indeed. As people use
different security levels and different ports, what are yours?

-- 

Cheers,
Thomas.

http://thomas.fernandez.hat-gar-keine-homepage.de/

Message reply created with The Bat! 7.1.18.3 (BETA)
under Windows 10.0 Build 10586 



Current version is 7.1 | 'Using TBUDL' information:
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Re[2]: unable to send messages from four of 24 accounts

[David]

-- Original Message --
From: "Gene Kearns" 
To: tbudl@thebat.dutaint.com
Sent: 05/06/2016 12:44:04
Subject: Re: unable to send messages from four of 24 accounts




 If it works with Thunderbird and does not work with TheBat - what 
could

 be the reason? The Hoster? Don't think so.



 Is there anybody out there not having this problem? With which TheBat
 Version?
 TBH I am not willing to bite that dust and blame my Email provider 
when
 other Email clients have no problem. Especially with a commercial 
product.


 -
 Is anyone taking responsibility for this problem? For it to happen 
suddenly to so many users seems strange.


I am using ver 6.02 and 1and1 is my mail provider. Is this happening on 
the latest version?


I am having to use eMClient to send email. It had no problem in 
establishing a connection and setting the protocols, in fact it does 
that automatically.


I have tried the other suggestions but they do not work.

Regards

David



http://www.silverstones.com/thebat/TBUDLInfo.html


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Re: unable to send messages from four of 24 accounts

[Gene Kearns]

Hello Harald,

Sunday, June 5, 2016, 6:04:23 AM, you wrote:

> Hi Paul,

 >> 6/4/2016  6:27 AM

 >> Hi Harald,

 >> On 6/4/2016 Harald Faber wrote:

HF>>> This situation is not amusing. Is Ritlabs informed about this issue in
HF>>> the meantime?

 >> Notice my version of TB... I have had this problem intermittently
 >> starting in version 4 of TB. In my most recent experience before I moved
 >> my domain to a VPS only my sub-domains worked. My primary domain did not
 >> work. Moving my domain to a VPS fixed the SMTP problem. How can this be
 >> a Ritlabs problem???


> If it works with Thunderbird and does not work with TheBat - what could
> be the reason? The Hoster? Don't think so.

> Is there anybody out there not having this problem? With which TheBat
> Version?
> TBH I am not willing to bite that dust and blame my Email provider when
> other Email clients have no problem. Especially with a commercial product.

  I had this problem 6-7 years ago. Like this instance, it
  couldn't be The Bat and it couldn't be the ISP. In
  exasperation, I left The Bat for Outlook for a year or
  two.

  After  the  year  or  so away,  I reinstalled the (then)
  current The Bat and everything has been working since.

  I wish I could be of help, but I never could locate the
  problem, nor could I convince anybody else there was one.

-- 
Best regards,
 Genemailto:ewkea...@tranquilrefuge.net



Current version is 7.1 | 'Using TBUDL' information:
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Re[3]: unable to send messages from four of 24 accounts

[Harald Faber]

Hi Paul,

> 6/4/2016  6:27 AM

> Hi Harald,

> On 6/4/2016 Harald Faber wrote:

HF>> This situation is not amusing. Is Ritlabs informed about this issue in
HF>> the meantime?

> Notice my version of TB... I have had this problem intermittently
> starting in version 4 of TB. In my most recent experience before I moved
> my domain to a VPS only my sub-domains worked. My primary domain did not
> work. Moving my domain to a VPS fixed the SMTP problem. How can this be
> a Ritlabs problem???


If it works with Thunderbird and does not work with TheBat - what could 
be the reason? The Hoster? Don't think so.


Is there anybody out there not having this problem? With which TheBat 
Version?
TBH I am not willing to bite that dust and blame my Email provider when 
other Email clients have no problem. Especially with a commercial product.

--
Kind regards,
Harald


Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re[2]: unable to send messages from four of 24 accounts

[Paul Van Noord]

6/4/2016  6:27 AM

Hi Harald,

On 6/4/2016 Harald Faber wrote:

HF> This situation is not amusing. Is Ritlabs informed about this issue in
HF> the meantime?

Notice my version of TB... I have had this problem intermittently
starting in version 4 of TB. In my most recent experience before I moved
my domain to a VPS only my sub-domains worked. My primary domain did not
work. Moving my domain to a VPS fixed the SMTP problem. How can this be
a Ritlabs problem???

- --
Paul

The Bat! v.6.8.4 on Windows 7 Pro 64 bit 6.1.7601
No IMAP  No OTFE



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages from four of 24 accounts

[Harald Faber]

Hi all,,

A I  just  finished  speaking with tech support for 1&1.com.  He changed
A the  setting from "Secure to regular port (STARTTLS)" to "Regular" and
A he changed the port from 587 to 25.  With these changes, I am now able
A to  send  e-mail,  although it is now no longer encrypted. ...

PVN>>> I use Secure to regular port (STARTTLS) on port 26 with success.

>> I just tried this. These settings do not work for me.   I have to
>> use "regular" and port 25.  I still don't understand why.

> For hotels, it is possible that they close all ports they don't know.
> But are the ports that I and Paul suggested also not working for your
> wife?

STARTTLS with port 26 does not work for me, neither does regular plus port 25.

This situation is not amusing. Is Ritlabs informed about this issue in
the meantime?


Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages from four of 24 accounts

[Thomas Fernandez]

Hello Achdut18,

On Fri, 3 Jun 2016 10:28:25 -0400 GMT (03-Jun-16, 21:28 +0700 GMT),
Achdut18 wrote:

> Hello Paul,

> Friday, June 3, 2016, 6:57:49 AM, you wrote:

PVN>> 6/3/2016  6:56 AM

PVN>> Hi Achdut18,

PVN>> On 6/2/2016 Achdut18 wrote:

A>>> I  just  finished  speaking with tech support for 1&1.com.  He changed
A>>> the  setting from "Secure to regular port (STARTTLS)" to "Regular" and
A>>> he changed the port from 587 to 25.  With these changes, I am now able
A>>> to  send  e-mail,  although it is now no longer encrypted. ...

PVN>> I use Secure to regular port (STARTTLS) on port 26 with success.

> I just tried this. These settings do not work for me.   I have to
> use "regular" and port 25.  I still don't understand why.

For hotels, it is possible that they close all ports they don't know.
But are the ports that I and Paul suggested also not working for your
wife?

-- 

Cheers,
Thomas.

http://thomas.fernandez.hat-gar-keine-homepage.de/

Message reply created with The Bat! 7.1.18.3 (BETA)
under Windows 10.0 Build 10586 



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages from four of 24 accounts

[Achdut18]

Hello Paul,

Friday, June 3, 2016, 6:57:49 AM, you wrote:

PVN> 6/3/2016  6:56 AM

PVN> Hi Achdut18,

PVN> On 6/2/2016 Achdut18 wrote:

A>> I  just  finished  speaking with tech support for 1&1.com.  He changed
A>> the  setting from "Secure to regular port (STARTTLS)" to "Regular" and
A>> he changed the port from 587 to 25.  With these changes, I am now able
A>> to  send  e-mail,  although it is now no longer encrypted. ...

PVN> I use Secure to regular port (STARTTLS) on port 26 with success.

I just tried this. These settings do not work for me.   I have to use "regular" 
and port 25.  I still don't understand why.


-- 
Avi

Avram Sacks, using The Bat! ver. 6.0.0.28 on Win 7 Pro



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re[2]: unable to send messages from four of 24 accounts

[Paul Van Noord]

6/3/2016  6:56 AM

Hi Achdut18,

On 6/2/2016 Achdut18 wrote:

A> I  just  finished  speaking with tech support for 1&1.com.  He changed
A> the  setting from "Secure to regular port (STARTTLS)" to "Regular" and
A> he changed the port from 587 to 25.  With these changes, I am now able
A> to  send  e-mail,  although it is now no longer encrypted.  His second
A> level  support  thought  my  firewall  or  anti-virus was causing this
A> problem,  but  that  makes  no  sense because both I and my wife began
A> having the problem at the same time even though we are using different
A> firewalls  and  anti-virus  programs.   (And someone on this list also
A> reported  having  the  same  problem!!!)   He promised to look into it
A> further.

I use Secure to regular port (STARTTLS) on port 26 with success.

- --
Paul

The Bat! v.6.8.4 on Windows 7 Pro 64 bit 6.1.7601
No IMAP  No OTFE



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages from four of 24 accounts

[MFPA]

Hi


On Thursday 2 June 2016 at 2:14:22 PM, in
, Thomas Fernandez wrote:



> I usually send to the list from this account without
> problems, so this

> does look like a problem at GMX/1&1 to me.  

I tried posting to the list from my GMX account yesterday. It got out 
OK, I received the copy I had BCC'd to one of my other addresses, and 
it reached the TBUDL server (which sent a reply "not allowed to post 
to this mailing list" because that is not the address I have 
registered here).


 02/06/2016, 14:25:46: SEND  - sending mail message(s) - 1 message(s) in queue
 02/06/2016, 14:25:46: SEND  - Connecting to SMTP server mail.gmx.com on port 
465
 02/06/2016, 14:25:46: SEND  - Initiating TLS handshake
>02/06/2016, 14:25:47: SEND  - Certificate S/N: 
>4E83B2C4C4A0C345A22A13A30268822E, algorithm: RSA (2048 bits), issued from 
>9/15/2015 to 10/2/2017 11:59:59 PM, for 1 host(s): mail.gmx.com.
>02/06/2016, 14:25:47: SEND  - Owner: "US", "Pennsylvania", "Chesterbrook", 
>"1&1 Mail & Media Inc.", "mail.gmx.com".
>02/06/2016, 14:25:47: SEND  - Root: "generated by avast! antivirus for SSL/TLS 
>scanning", "avast! Web/Mail Shield", "avast! Web/Mail Shield Root". Valid from 
>1/1/2010 12:00:00 PM to 1/1/2040 12:00:00 PM.
 02/06/2016, 14:25:47: SEND  - TLS handshake complete
 02/06/2016, 14:25:47: SEND  - connected to SMTP server
 02/06/2016, 14:25:47: SEND  - authenticating (login)...
 02/06/2016, 14:25:47: SEND  - sending message to TBUDL@thebat.dutaint.com and 
others
<02/06/2016, 14:25:48: SEND  - message to TBUDL@thebat.dutaint.com and others 
sent (1803 bytes)
 02/06/2016, 14:25:49: SEND  - connection finished - 1 message(s) sent



-- 
Best regards

MFPA  

You're only young once; you can be immature forever

Using The Bat! v7.1.18 on Windows 10.0 Build 10586  



Current version is 7.1 | 'Using TBUDL' information:
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Re: unable to send messages from four of 24 accounts

[Harald Faber]

Hi,
this morning I contacted the 1&1 support too. Of course the first thing he 
blamed was TheBat, and as I do not use any other Email client as TheBat and 
TheBat-Voyager for my private Emails, I couldn't say whether other Email 
clients have the same problem. So we agreed to the following:
1. He would contact the backend support to find out whether there have been 
taken changes and keep me informed. Dunno whether he really does that or not, 
but because sending Emails has become a problem 2 days ago, there must be 
changes imo.
2. I would try SMTP sending Emails with Thunderbird to check whether this is 
also a client problem.
 
For point #2 I can confirm that it is no problem sending Emails from my web.de 
account with Thunderbird with the same settings as in TheBat, that means:
SMTP: smtp.web.de
Port 587
Authentication: Normal Password (is this equivalent to "SMTP authentication RFC 
2554" in TheBat?)
Connection Security: STARTTLS
 
So I guess the ball is in the game now for Ritlabs and 1&1 / United Internet 
(web.de and gmx belong to them) to find out what UI changed so that TheBat now 
has that much trouble while other Email clients have not.


Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages from four of 24 accounts

[Achdut18]

Hello Thomas,

Thursday, June 2, 2016, 10:52:02 PM, you wrote:

TF> I use port 465, and if you see this, it works again.

TF> Temporary problem. Happens sometimes with them, once or twice a year.

This  does  not  make  sense.   My  problem is not with the receipt of
e-mail.  It  is  with  the sending of e-mail.   Also, I use e-mail
6  days  a  week,  52  weeks a year and have been doing so for over 15
years.  I only had a similar problem some years ago -- I believe.

However, I have an update:

I  just  finished  speaking with tech support for 1&1.com.  He changed
the  setting from "Secure to regular port (STARTTLS)" to "Regular" and
he changed the port from 587 to 25.  With these changes, I am now able
to  send  e-mail,  although it is now no longer encrypted.  His second
level  support  thought  my  firewall  or  anti-virus was causing this
problem,  but  that  makes  no  sense because both I and my wife began
having the problem at the same time even though we are using different
firewalls  and  anti-virus  programs.   (And someone on this list also
reported  having  the  same  problem!!!)   He promised to look into it
further.


-- 
Avi

Avram Sacks, using The Bat! ver. 6.0.0.28 on Win 7 Pro



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages from four of 24 accounts

[Thomas Fernandez]

Hello Achdut18,

On Thu, 2 Jun 2016 15:52:51 -0400 GMT (03-Jun-16, 02:52 +0700 GMT),
Achdut18 wrote:

> Hello Marck,

> You wrote:


MP>> My first guess would be that the hotel wifi blocks port 25 to prevent
MP>> guests spambot infested systems spewing junk from their connection.

> My wife reports that the same problem is happening in our home office.

MP>> It is highly
MP>> possible that your personal domain email accounts are not configured
MP>> to use TLS, SLL or StartTLS so get blocked from using port 25.

> My SMTP connection is "Secure on regular port (STARTTLS)".   and, that
> port is 587.

I use port 465, and if you see this, it works again.

> It   seems   that  I  need  to  explore  with  my e-mail host service,
> 1&1.com, the basis for this problem.

Temporary problem. Happens sometimes with them, once or twice a year.

-- 

Cheers,
Thomas.

http://thomas.fernandez.hat-gar-keine-homepage.de/

Message reply created with The Bat! 7.1.18.3 (BETA)
under Windows 10.0 Build 10586 



Current version is 7.1 | 'Using TBUDL' information:
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Re[2]: unable to send messages from four of 24 accounts

[David]

-- Original Message --
From: "Tony Brookes" 
To: "Achdut18" 
Sent: 02/06/2016 21:18:32
Subject: Re: unable to send messages from four of 24 accounts

I use 1and1 and SMTP, I use 'Secure to dedicated port' and the port is 
465. I use the same for connection type for POP on port 995. See if 
those settings help at all.



 Hello Marck,



 You wrote:



MP>> My first guess would be that the hotel wifi blocks port 25 to 
prevent
MP>> guests spambot infested systems spewing junk from their 
connection.


 My wife reports that the same problem is happening in our home 
office.


MP>> It is highly
MP>> possible that your personal domain email accounts are not 
configured

MP>> to use TLS, SLL or StartTLS so get blocked from using port 25.

 My SMTP connection is "Secure on regular port (STARTTLS)".   and, 
that

 port is 587.


 It   seems   that  I  need  to  explore  with  my e-mail host 
service,

 1&1.com, the basis for this problem.
I have had problems posting this so hope it comes through - thank you 
Marck for helping.


 I am having the same problems with 1&1 and TB. It has been flaky over 
the last couple of days but now it won't work.


I had a long conversation with 1&1 but were unable to help. Seems to be 
tied up with authentication.


I have now set up my account in emClient and copied the settings across 
and it works ok. I am using POP3


I am using the following settings in eMClient

SMTP
auth.smtp.1and1.co.uk
Port 587
Security policy "Force usage of SSS/TLS
Server requires Authentication Ticked
IMAP
imap.1and1.co.uk
port 993
Security policy "Use SSS/TLS on special port (legacy)
Authentication "Use identity credentials"

The security credentials were auto selected by eMClient by negotiation 
with the server.


These settings do not directly relate to TB, and I don't understand why 
this should suddenly happen when nothing has changed with me. I have 
even restored an earlier image to check that aspect.


Hope this is of some help to you

Regards

David





Current version is 7.1 | 'Using TBUDL' information:
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Current version is 7.1 | 'Using TBUDL' information:
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Re[2]: unable to send messages from four of 24 accounts

[Paul Van Noord]

6/2/2016  4:18 PM

Hi Achdut18,

On 6/2/2016 Achdut18 wrote:

A> Hello Marck,

A> You wrote:


MP>> My first guess would be that the hotel wifi blocks port 25 to prevent
MP>> guests spambot infested systems spewing junk from their connection.

A> My wife reports that the same problem is happening in our home office.

MP>> It is highly
MP>> possible that your personal domain email accounts are not configured
MP>> to use TLS, SLL or StartTLS so get blocked from using port 25.

A> My SMTP connection is "Secure on regular port (STARTTLS)".   and, that
A> port is 587.

A> It   seems   that  I  need  to  explore  with  my e-mail host service,
A> 1&1.com, the basis for this problem.

True...

- --
Paul

The Bat! v.6.8.4 on Windows 7 Pro 64 bit 6.1.7601
No IMAP  No OTFE



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages from four of 24 accounts

[Tony Brookes]

I use 1and1 and SMTP, I use 'Secure to dedicated port' and the port is 465. I 
use the same for connection type for POP on port 995. See if those settings 
help at all.

> Hello Marck,

> You wrote:


MP>> My first guess would be that the hotel wifi blocks port 25 to prevent
MP>> guests spambot infested systems spewing junk from their connection.

> My wife reports that the same problem is happening in our home office.

MP>> It is highly
MP>> possible that your personal domain email accounts are not configured
MP>> to use TLS, SLL or StartTLS so get blocked from using port 25.

> My SMTP connection is "Secure on regular port (STARTTLS)".   and, that
> port is 587.

> It   seems   that  I  need  to  explore  with  my e-mail host service,
> 1&1.com, the basis for this problem.






Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages from four of 24 accounts

[Achdut18]

Hello Marck,

You wrote:


MP> My first guess would be that the hotel wifi blocks port 25 to prevent
MP> guests spambot infested systems spewing junk from their connection.

My wife reports that the same problem is happening in our home office.

MP> It is highly
MP> possible that your personal domain email accounts are not configured
MP> to use TLS, SLL or StartTLS so get blocked from using port 25.

My SMTP connection is "Secure on regular port (STARTTLS)".   and, that
port is 587.

It   seems   that  I  need  to  explore  with  my e-mail host service,
1&1.com, the basis for this problem.


-- 
Avi

Avram Sacks, using The Bat! ver. 6.0.0.28 on Win 7 Pro



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re[2]: unable to send messages from four of 24 accounts

[Paul Van Noord]

6/2/2016  11:40 AM

Hi Thomas,

On 6/2/2016 Thomas Fernandez wrote:

TF> This is not threading, because I don't know how to reply on Gmail, only 
TF> how to create a new post. Sorry.

TF> I just tried to send a reply, and this is the log result:

TF>  02-Jun-16, 20:06:54: SEND  - TLS handshake complete
TF>  02-Jun-16, 20:06:54: SEND  - connected to SMTP server
TF>  02-Jun-16, 20:06:55: SEND  - authenticating (login)...
TF>  02-Jun-16, 20:06:56: SEND  - sending message to tbudl@thebat.dutaint.com
TF>  02-Jun-16, 20:06:58: SEND  - The last address submitted was 
TF> 
TF> !02-Jun-16, 20:06:58: SEND  - Message has not been sent. Server reply - 
TF> Requested action aborted: local error in processing
TF>  02-Jun-16, 20:06:59: SEND  - connection finished - 0 message(s) sent
TF>  02-Jun-16, 20:06:59: SEND  - Some messages were not sent - check the log
TF> for details

TF> I usually send to the list from this account without problems, so this 
TF> does look like a problem at GMX/1&1 to me.

Agreed... on shared hosting. I had this with Hostmonster off & on for
more than a year. Recently I spent the money to move my domain to a VPS
which seems to have removed the problem. I have learned that
authentication error(s) can be a catchall, not just for senders'
credentials.

- --
Paul

The Bat! v.6.8.4 on Windows 7 Pro 64 bit 6.1.7601
No IMAP  No OTFE



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages from four of 24 accounts

[Thomas Fernandez]

This is not threading, because I don't know how to reply on Gmail, only 
how to create a new post. Sorry.

I just tried to send a reply, and this is the log result:

 02-Jun-16, 20:06:54: SEND  - TLS handshake complete
 02-Jun-16, 20:06:54: SEND  - connected to SMTP server
 02-Jun-16, 20:06:55: SEND  - authenticating (login)...
 02-Jun-16, 20:06:56: SEND  - sending message to tbudl@thebat.dutaint.com
 02-Jun-16, 20:06:58: SEND  - The last address submitted was 

!02-Jun-16, 20:06:58: SEND  - Message has not been sent. Server reply - 
Requested action aborted: local error in processing
 02-Jun-16, 20:06:59: SEND  - connection finished - 0 message(s) sent
 02-Jun-16, 20:06:59: SEND  - Some messages were not sent - check the log 
for details

I usually send to the list from this account without problems, so this 
does look like a problem at GMX/1&1 to me.

-- 

Cheers,

Thomas.



Current version is 7.1 | 'Using TBUDL' information:
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Aw: Re: unable to send messages from four of 24 accounts

[Harald Faber]

Hallo Marck,

HF>> The strange thing is that it suddenly happened without
HF>> changes in my TheBat version settings etc. I noticed it yesterday
HF>> evening at home and it is still not working, also with Voyager at work.

>Another thought is an Antivirus update has interfered and is
>intercepting the transaction with the server.

I doubt that. At home I use Avira, at work Norton. On both systems no sending, 
only receiving Emails possible.

HF>> What I suppose is that there might be a problem with certificates
HF>> on the email provider side concerning SMTP?

>Not according to the log snippet you gave.

Hm. Maybe 1&1, gmx and web.de really use the same technology somewhere which 
did some changes? Other ideas?
--
Kind regards,
Harald


Current version is 7.1 | 'Using TBUDL' information:
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Re: unable to send messages from four of 24 accounts

[Marck Pearlstone]

Dear Harald,

@2-Jun-2016, 4:35  +0200  (02-Jun 11:04 here) Harald Faber [HF] in
mid:trinity-e25720dc-248f-4ff3-a0e6-1c1702b1b8f2-1464861875714@3capp-gmx-bs72
said:

(sorry - first reply got sent prematurely).

>> My first guess would be that the hotel wifi blocks port 25

... 

HF> I have the same problems without using WiFi

Not that then :-).

HF> The strange thing is that it suddenly happened without
HF> changes in my TheBat version settings etc. I noticed it yesterday
HF> evening at home and it is still not working, also with Voyager at work.

Another thought is an Antivirus update has interfered and is
intercepting the transaction with the server.

HF> What I suppose is that there might be a problem with certificates
HF> on the email provider side concerning SMTP?

Not according to the log snippet you gave.

... 
HF> 02.06.2016, 10:45:40: SEND  - Einleitung TLS-Handshake
HF> 02.06.2016, 10:45:40: SEND  - Zertifikat S/N: 9EF8124F54680D13,
HF> Algorithmus: RSA (2048 Bits), ausgestellt von 12.11.2013 10:16:47
HF> bis 17.11.2016 23:59:59, für 4 Host(s): mail.gmx.net, mail.gmx.de, 
smtp.gmx.net, smtp.gmx.de.
HF> 02.06.2016, 10:45:40: SEND  - Besitzer: DE, 1&1 Mail & Media
HF> GmbH, Rhineland-Palatinate, Montabaur, server-ce...@1und1.de, mail.gmx.net.
HF> 02.06.2016, 10:45:40: SEND  - Aussteller: DE, T-Systems
HF> International GmbH, T-Systems Trust Center, NRW, 57250, Netphen,
HF> Untere Industriestr. 20, TeleSec ServerPass DE-1.
HF> 02.06.2016, 10:45:40: SEND  - Root: DE, Deutsche Telekom AG,
HF> T-TeleSec Trust Center, Deutsche Telekom Root CA 2
HF> 02.06.2016, 10:45:40: SEND  - TLS-Handshake vollständig

The above section states that handshaking completed and looks
successful.

HF> 02.06.2016, 10:45:40: SEND  - verbunden mit dem SMTP-Server

Connected to SMTP server.

HF> 02.06.2016, 10:45:40: SEND  - authentifizieren (Plain)...
HF> 02.06.2016, 10:46:40: SEND  - Server meldet Fehler. Die Antwort ist:
HF> 02.06.2016, 10:46:40: SEND  - authentifizieren (Login)...
HF> 02.06.2016, 10:46:40: SEND  - Server meldet Fehler. Die Antwort ist:
HF> 02.06.2016, 10:46:40: SEND  - Verbindung beendet - 0 Nachrichten versandt

And this is where it goes wrong - authentication. Something is failing
there. It tries a plain authentication and fails after a 60 second
timeout. Second attempt is just shown as '(login)'. The "0 messages
sent" response is instant, implying an authentication failure.

-- 
Cheers -- Marck D Pearlstone -- List moderator and fellow end user TB! 
v7.1.18.10 (BETA) on Windows 10.0.10586 

'

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Description: PGP signature

Current version is 7.1 | 'Using TBUDL' information:
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Re: unable to send messages from four of 24 accounts

[Marck Pearlstone]

Dear Harald,

@2-Jun-2016, 4:35  +0200  (02-Jun 11:04 here) Harald Faber [HF] in
mid:trinity-e25720dc-248f-4ff3-a0e6-1c1702b1b8f2-1464861875714@3capp-gmx-bs72
said:

>> My first guess would be that the hotel wifi blocks port 25

... 

HF> I have the same problems without using WiFi

Not that then :-).

HF> The strange thing is that it suddenly happened without
HF> changes in my TheBat version settings etc. I noticed it yesterday
HF> evening at home and it is still not working, also with Voyager at work.

Another thought is an Antivirus update has interfered and is
intercepting the transaction with the server.

HF> What I suppose is that there might be a problem with certificates
HF> on the email provider side concerning SMTP?

Not according to the log snippet you gave.

HF> The account log shows up like that:
HF>   
HF> 02.06.2016, 10:45:40: SEND  - Sende Nachricht(en) - 1 Nachrichten in der 
Warteschlange
HF> 02.06.2016, 10:45:40: SEND  - Einleitung TLS-Handshake
HF> 02.06.2016, 10:45:40: SEND  - Zertifikat S/N: 9EF8124F54680D13,
HF> Algorithmus: RSA (2048 Bits), ausgestellt von 12.11.2013 10:16:47
HF> bis 17.11.2016 23:59:59, für 4 Host(s): mail.gmx.net, mail.gmx.de, 
smtp.gmx.net, smtp.gmx.de.
HF> 02.06.2016, 10:45:40: SEND  - Besitzer: DE, 1&1 Mail & Media
HF> GmbH, Rhineland-Palatinate, Montabaur, server-ce...@1und1.de, mail.gmx.net.
HF> 02.06.2016, 10:45:40: SEND  - Aussteller: DE, T-Systems
HF> International GmbH, T-Systems Trust Center, NRW, 57250, Netphen,
HF> Untere Industriestr. 20, TeleSec ServerPass DE-1.
HF> 02.06.2016, 10:45:40: SEND  - Root: DE, Deutsche Telekom AG,
HF> T-TeleSec Trust Center, Deutsche Telekom Root CA 2
HF> 02.06.2016, 10:45:40: SEND  - TLS-Handshake vollständig
HF> 02.06.2016, 10:45:40: SEND  - verbunden mit dem SMTP-Server
HF> 02.06.2016, 10:45:40: SEND  - authentifizieren (Plain)...
HF> 02.06.2016, 10:46:40: SEND  - Server meldet Fehler. Die Antwort ist:
HF> 02.06.2016, 10:46:40: SEND  - authentifizieren (Login)...
HF> 02.06.2016, 10:46:40: SEND  - Server meldet Fehler. Die Antwort ist:
HF> 02.06.2016, 10:46:40: SEND  - Verbindung beendet - 0 Nachrichten versandt
HF> --
HF> Kind regards,
HF> Harald

HF> 
HF> Current version is 7.1 | 'Using TBUDL' information:

-- 
Cheers -- Marck D Pearlstone -- List moderator and fellow end user TB! 
v7.1.18.10 (BETA) on Windows 10.0.10586 

'

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Current version is 7.1 | 'Using TBUDL' information:
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Aw: Re: unable to send messages from four of 24 accounts

[Harald Faber]

Hi all!

> My first guess would be that the hotel wifi blocks port 25 to prevent
> guests spambot infested systems spewing junk from their connection.
> Your mainstream accounts will likely be using SMTP over the secure 465
> port, which is usually open for use on public networks. It is highly
> possible that your personal domain email accounts are not configured
> to use TLS, SLL or StartTLS so get blocked from using port 25.

>--
>Cheers -- Marck D Pearlstone -- List moderator and fellow end user TB! 
>v7.1.18.10 (BETA) on Windows 10.0.10586


I have the same problems without using WiFi and do also use more than
3 accounts. The strange thing is that it suddenly happened without
changes in my TheBat version settings etc. I noticed it yesterday
evening at home and it is still not working, also with Voyager at work.

What I suppose is that there might be a problem with certificates on the email 
provider side concerning SMTP?
Or did 1&1 change something and gmx and web.de use the 1&1 smtp/route whatever 
(because my accounts are on web.de, gmx and 1&1)?

The account log shows up like that:
  
02.06.2016, 10:45:40: SEND  - Sende Nachricht(en) - 1 Nachrichten in der 
Warteschlange
02.06.2016, 10:45:40: SEND  - Einleitung TLS-Handshake
02.06.2016, 10:45:40: SEND  - Zertifikat S/N: 9EF8124F54680D13, Algorithmus: 
RSA (2048 Bits), ausgestellt von 12.11.2013 10:16:47 bis 17.11.2016 23:59:59, 
für 4 Host(s): mail.gmx.net, mail.gmx.de, smtp.gmx.net, smtp.gmx.de.
02.06.2016, 10:45:40: SEND  - Besitzer: DE, 1&1 Mail & Media GmbH, 
Rhineland-Palatinate, Montabaur, server-ce...@1und1.de, mail.gmx.net.
02.06.2016, 10:45:40: SEND  - Aussteller: DE, T-Systems International GmbH, 
T-Systems Trust Center, NRW, 57250, Netphen, Untere Industriestr. 20, TeleSec 
ServerPass DE-1.
02.06.2016, 10:45:40: SEND  - Root: DE, Deutsche Telekom AG, T-TeleSec Trust 
Center, Deutsche Telekom Root CA 2
02.06.2016, 10:45:40: SEND  - TLS-Handshake vollständig
02.06.2016, 10:45:40: SEND  - verbunden mit dem SMTP-Server
02.06.2016, 10:45:40: SEND  - authentifizieren (Plain)...
02.06.2016, 10:46:40: SEND  - Server meldet Fehler. Die Antwort ist:
02.06.2016, 10:46:40: SEND  - authentifizieren (Login)...
02.06.2016, 10:46:40: SEND  - Server meldet Fehler. Die Antwort ist:
02.06.2016, 10:46:40: SEND  - Verbindung beendet - 0 Nachrichten versandt
--
Kind regards,
Harald


Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages from four of 24 accounts

[Wieland Pusch]

The last mail (and this) was sent by 1&1, not from TheBat but from android.
I'm using an old version of TB at home.
-- 
Diese Nachricht wurde von meinem Android-Mobiltelefon mit K-9 Mail gesendet.

Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages from four of 24 accounts

[Wieland Pusch]

I have the same problem with 1&1 at home. I'm at work now, so I can't test.
The port is not blocked. It seemed to be an auth problem.
I hope it's a temporary problem :-)

I write again on news.

Am 2. Juni 2016 09:04:14 MESZ, schrieb Achdut18 :
> and four use private domains
>that I set up with 1&1.com
>
>Until Tuesday of this week, everything worked fine.   However, starting
>Tuesday evening, for no apparent reason, I cannot SEND mail from the
>accounts with the private domains IF I try to send from within The Bat
>e-mail client.  I CAN send e-mail from these accounts if I go online
>and use 1&1 webmail's facility to send the e-mail.   
>

-- 
Diese Nachricht wurde von meinem Android-Mobiltelefon mit K-9 Mail gesendet.


Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages from four of 24 accounts

[Marck Pearlstone]

Dear Achdut18,

@2-Jun-2016, 4:14  -0400  (02-Jun 08:04 here) Achdut18 [A] in
mid:1384091310.20160602030...@gmail.com said:  

... 

A> I am at a conference and am using the hotel's guest wi-fi to
A> connect to the Internet.  That connection is working fine.   Also
A> while at the conference I WAS able to send e-mail from the accounts
A> in question.  However several hours later I was no longer able to
A> send e-mail from these 1&1.com private domain accounts.   

A> What  is  causing  this  problem?

... 

My first guess would be that the hotel wifi blocks port 25 to prevent
guests spambot infested systems spewing junk from their connection.
Your mainstream accounts will likely be using SMTP over the secure 465
port, which is usually open for use on public networks. It is highly
possible that your personal domain email accounts are not configured
to use TLS, SLL or StartTLS so get blocked from using port 25.

-- 
Cheers -- Marck D Pearlstone -- List moderator and fellow end user TB! 
v7.1.18.10 (BETA) on Windows 10.0.10586 

'

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Current version is 7.1 | 'Using TBUDL' information:
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Re: unable to send messages from four of 24 accounts

[Anton Belenki]

> I have about 24 different e-mail accounts.   All but five are
> various gmail accounts.  One is a Yahoo account and four use private
> domains that I set up with 1&1.com

1. shorten your e-mail accounts to 1-3.
2. DO NOT use hotel untrusted open wi-fi hotspots.
3. report us back, when you are using real provider for sending/receiving
your mail.

--
E-mail: lowtru...@lowtrucks.net
Web site: http://lowtrucks.net/



Current version is 7.1 | 'Using TBUDL' information:
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unable to send messages from four of 24 accounts

[Achdut18]

Hi,

I have about 24 different e-mail accounts.   All but five are various gmail 
accounts.  One is a Yahoo account and four use private domains that I set up 
with 1&1.com

Until Tuesday of this week, everything worked fine.   However, starting Tuesday 
evening, for no apparent reason, I cannot SEND mail from the accounts with the 
private domains IF I try to send from within The Bat e-mail client.  I CAN send 
e-mail from these accounts if I go online and use 1&1 webmail's facility to 
send the e-mail.   

These domains can RECEIVE e-mail sent from outside domains, but I cannot SEND 
mail from the domains when I try to send e-mail from within The Bat e-mail 
client.  
I can send and receive from the gmail and yahoo domains.   

I did not change any settings. 

I am at a conference and am using the hotel's guest wi-fi to connect to the 
Internet.  That connection is working fine.   Also while at the conference I 
WAS able to send e-mail from the accounts in question.  However several hours 
later I was no longer able to send e-mail from these 1&1.com private domain 
accounts.   

What  is  causing  this  problem?  A cold re-boot did not fix it.   It also  
makes  no difference if I try to send a reply to a prior message or  if  I 
compose a new message.Nor does it make a difference if I compose  the  
letter  as  an  HTML document or if I compose it as text only.

Can you help me fix this? 

-- 
Avi

Avram Sacks, using The Bat! Pro ver. 6.0.0.28 on Win 7 Pro



Current version is 7.1 | 'Using TBUDL' information:
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