Re[2]: unable to send messages from four of 24 accounts

[David]

-- Original Message --
From: "Sam Brown" 
To: "Harald Faber" 
Sent: 05/06/2016 17:19:25
Subject: Re: unable to send messages from four of 24 accounts


Sunday, June 5, 2016, 6:04:23 AM, Harald wrote:

 >> On 6/4/2016 Harald Faber wrote:

HF>>> This situation is not amusing. Is Ritlabs informed about this 
issue in

HF>>> the meantime?

 >> Notice my version of TB... I have had this problem intermittently
 >> starting in version 4 of TB. In my most recent experience before I 
moved
 >> my domain to a VPS only my sub-domains worked. My primary domain 
did not
 >> work. Moving my domain to a VPS fixed the SMTP problem. How can 
this be

 >> a Ritlabs problem???

HF> If it works with Thunderbird and does not work with TheBat - what 
could

HF> be the reason? The Hoster? Don't think so.

HF> Is there anybody out there not having this problem? With which 
TheBat

HF> Version?
HF> TBH I am not willing to bite that dust and blame my Email provider 
when
HF> other Email clients have no problem. Especially with a commercial 
product.


There are a number of things that can go wrong, and it's typically a 
problem with the hosting provider. I don't recall you saying you had 
upgraded TB! or changed any settings, in fact, you said "starting 
Tuesday evening, for no apparent reason, I cannot SEND mail from the 
accounts with the private domains" so that tells me something changed 
somewhere else. Ocassionally, I do have issues with my provider, either 
because they're having system issues (hardware issues, a patch that 
went bad, problem with their network connection, etc.) or they changed 
settings on their systems such that the way I've been sending and 
receiving email no longer works. The former they will usually 
communicate through their status site or in the support section, the 
latter I usually just have to work out on my own (though I could 
probably contact support if needed). So yes, things can suddenly stop 
working, but it's rarely a problem with a client, particularly if 
nothing changed about the client.


I don't know how 1&1 works, so I'll use my own hosting provider as an 
example. When it comes to sending and receiving mail, I can do it 
through an address like: mail.somehost.com for both SMTP and POP3. 
Because this is shared hosting, I can also go to my exact server, 
myserver.mail.somehost.com and that seems to make things work a little 
more smoothly when it comes to secure connections.


Protocols and ports:

-Send mail-
Connection: "Secure to dedicated port (TLS)"
Port: 465
Authentication: "Perform SMTP Authentication", "Same user/password as 
for Mail Retrieval"


-Receive mail-
Username: (I provide)
Password: (I provide)
Connection: "Secure to dedicated port (TLS)"
Port: 995
Authentication: "Regular"

When I send a message, it looks like this(blocking out some 
information):


 6/5/2016, 12:10:24: SEND  - sending mail message(s) - 1 message(s) in 
queue
 6/5/2016, 12:10:24: SEND  - Connecting to SMTP server xxx.mail.xxx.com 
on port 465

 6/5/2016, 12:10:24: SEND  - Initiating TLS handshake
6/5/2016, 12:10:25: SEND  - Certificate S/N: 
0950C56EAE11C0D923512B87F3C96DFC, algorithm: RSA (4096 bits), issued 
from 1/25/2012 to 1/24/2017 11:59:59 PM, for 2 host(s): 
*.mail.xxx.com, mail.xxx.com.
6/5/2016, 12:10:25: SEND  - Owner: "US", "92821", "California", "xxx", 
"xxx Rd", "xxx Web Hosting", "admins", "Provided by xxx Network, LLC", 
"xxx Premium Wildcard SSL", "*.mail.xxx.com".
6/5/2016, 12:10:25: SEND  - Issuer: "US", "XXX CERTIFICATION 
AUTHORITY", "XXX SSL CA". Valid from 3/4/2009 to 5/30/2020 10:48:38 
AM.
6/5/2016, 12:10:25: SEND  - Root: "US", "UT", "Salt Lake City", "The 
USERTRUST Network", "http://www.usertrust.com;, 
"UTN-USERFirst-Hardware". Valid from 7/9/1999 6:10:42 PM to 7/9/2019 
6:19:22 PM.

 6/5/2016, 12:10:25: SEND  - TLS handshake complete
 6/5/2016, 12:10:25: SEND  - connected to SMTP server
 6/5/2016, 12:10:25: SEND  - authenticating (login)...
 6/5/2016, 12:10:25: SEND - sending message to x...@gmail.com
<6/5/2016, 12:10:25: SEND - message to x...@gmail.com sent (425 bytes)
 6/5/2016, 12:10:26: SEND  - connection finished - 1 message(s) sent

So you should see information on the secure connection and just check 
to make sure all the certificates are valid.


I'm not saying this will work for you, it's going to depend on what 
your provider's systems accept, but there are other options and if 
their support can't seem to help, then you might just have to play with 
a lot of different settings to find a working combination. Be sure to 
check the log when testing any changes, while not as detailed as I'd 
like, it should give you a general idea where the connection is 
failing.


Good luck!

-Sam

-
Thank you for that. Tried those settings and no go.

I have even tried it on my laptop which I use rarely and even tried 
Win10. All of which failed so it must be down to 1and1 and their change 
of settings somehow, 

Re[2]: unable to send messages from four of 24 accounts

[David]

-- Original Message --
From: "Gene Kearns" 
To: tbudl@thebat.dutaint.com
Sent: 05/06/2016 12:44:04
Subject: Re: unable to send messages from four of 24 accounts




 If it works with Thunderbird and does not work with TheBat - what 
could

 be the reason? The Hoster? Don't think so.



 Is there anybody out there not having this problem? With which TheBat
 Version?
 TBH I am not willing to bite that dust and blame my Email provider 
when
 other Email clients have no problem. Especially with a commercial 
product.


 -
 Is anyone taking responsibility for this problem? For it to happen 
suddenly to so many users seems strange.


I am using ver 6.02 and 1and1 is my mail provider. Is this happening on 
the latest version?


I am having to use eMClient to send email. It had no problem in 
establishing a connection and setting the protocols, in fact it does 
that automatically.


I have tried the other suggestions but they do not work.

Regards

David



http://www.silverstones.com/thebat/TBUDLInfo.html


---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re[2]: unable to send messages from four of 24 accounts

[Paul Van Noord]

6/4/2016  6:27 AM

Hi Harald,

On 6/4/2016 Harald Faber wrote:

HF> This situation is not amusing. Is Ritlabs informed about this issue in
HF> the meantime?

Notice my version of TB... I have had this problem intermittently
starting in version 4 of TB. In my most recent experience before I moved
my domain to a VPS only my sub-domains worked. My primary domain did not
work. Moving my domain to a VPS fixed the SMTP problem. How can this be
a Ritlabs problem???

- --
Paul

The Bat! v.6.8.4 on Windows 7 Pro 64 bit 6.1.7601
No IMAP  No OTFE



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re[2]: unable to send messages from four of 24 accounts

[Paul Van Noord]

6/3/2016  6:56 AM

Hi Achdut18,

On 6/2/2016 Achdut18 wrote:

A> I  just  finished  speaking with tech support for 1&1.com.  He changed
A> the  setting from "Secure to regular port (STARTTLS)" to "Regular" and
A> he changed the port from 587 to 25.  With these changes, I am now able
A> to  send  e-mail,  although it is now no longer encrypted.  His second
A> level  support  thought  my  firewall  or  anti-virus was causing this
A> problem,  but  that  makes  no  sense because both I and my wife began
A> having the problem at the same time even though we are using different
A> firewalls  and  anti-virus  programs.   (And someone on this list also
A> reported  having  the  same  problem!!!)   He promised to look into it
A> further.

I use Secure to regular port (STARTTLS) on port 26 with success.

- --
Paul

The Bat! v.6.8.4 on Windows 7 Pro 64 bit 6.1.7601
No IMAP  No OTFE



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re[2]: unable to send messages from four of 24 accounts

[David]

-- Original Message --
From: "Tony Brookes" 
To: "Achdut18" 
Sent: 02/06/2016 21:18:32
Subject: Re: unable to send messages from four of 24 accounts

I use 1and1 and SMTP, I use 'Secure to dedicated port' and the port is 
465. I use the same for connection type for POP on port 995. See if 
those settings help at all.



 Hello Marck,



 You wrote:



MP>> My first guess would be that the hotel wifi blocks port 25 to 
prevent
MP>> guests spambot infested systems spewing junk from their 
connection.


 My wife reports that the same problem is happening in our home 
office.


MP>> It is highly
MP>> possible that your personal domain email accounts are not 
configured

MP>> to use TLS, SLL or StartTLS so get blocked from using port 25.

 My SMTP connection is "Secure on regular port (STARTTLS)".   and, 
that

 port is 587.


 It   seems   that  I  need  to  explore  with  my e-mail host 
service,

 1&1.com, the basis for this problem.
I have had problems posting this so hope it comes through - thank you 
Marck for helping.


 I am having the same problems with 1&1 and TB. It has been flaky over 
the last couple of days but now it won't work.


I had a long conversation with 1&1 but were unable to help. Seems to be 
tied up with authentication.


I have now set up my account in emClient and copied the settings across 
and it works ok. I am using POP3


I am using the following settings in eMClient

SMTP
auth.smtp.1and1.co.uk
Port 587
Security policy "Force usage of SSS/TLS
Server requires Authentication Ticked
IMAP
imap.1and1.co.uk
port 993
Security policy "Use SSS/TLS on special port (legacy)
Authentication "Use identity credentials"

The security credentials were auto selected by eMClient by negotiation 
with the server.


These settings do not directly relate to TB, and I don't understand why 
this should suddenly happen when nothing has changed with me. I have 
even restored an earlier image to check that aspect.


Hope this is of some help to you

Regards

David





Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html



---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re[2]: unable to send messages from four of 24 accounts

[Paul Van Noord]

6/2/2016  4:18 PM

Hi Achdut18,

On 6/2/2016 Achdut18 wrote:

A> Hello Marck,

A> You wrote:


MP>> My first guess would be that the hotel wifi blocks port 25 to prevent
MP>> guests spambot infested systems spewing junk from their connection.

A> My wife reports that the same problem is happening in our home office.

MP>> It is highly
MP>> possible that your personal domain email accounts are not configured
MP>> to use TLS, SLL or StartTLS so get blocked from using port 25.

A> My SMTP connection is "Secure on regular port (STARTTLS)".   and, that
A> port is 587.

A> It   seems   that  I  need  to  explore  with  my e-mail host service,
A> 1&1.com, the basis for this problem.

True...

- --
Paul

The Bat! v.6.8.4 on Windows 7 Pro 64 bit 6.1.7601
No IMAP  No OTFE



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re[2]: unable to send messages from four of 24 accounts

[Paul Van Noord]

6/2/2016  11:40 AM

Hi Thomas,

On 6/2/2016 Thomas Fernandez wrote:

TF> This is not threading, because I don't know how to reply on Gmail, only 
TF> how to create a new post. Sorry.

TF> I just tried to send a reply, and this is the log result:

TF>  02-Jun-16, 20:06:54: SEND  - TLS handshake complete
TF>  02-Jun-16, 20:06:54: SEND  - connected to SMTP server
TF>  02-Jun-16, 20:06:55: SEND  - authenticating (login)...
TF>  02-Jun-16, 20:06:56: SEND  - sending message to tbudl@thebat.dutaint.com
TF>  02-Jun-16, 20:06:58: SEND  - The last address submitted was 
TF> 
TF> !02-Jun-16, 20:06:58: SEND  - Message has not been sent. Server reply - 
TF> Requested action aborted: local error in processing
TF>  02-Jun-16, 20:06:59: SEND  - connection finished - 0 message(s) sent
TF>  02-Jun-16, 20:06:59: SEND  - Some messages were not sent - check the log
TF> for details

TF> I usually send to the list from this account without problems, so this 
TF> does look like a problem at GMX/1&1 to me.

Agreed... on shared hosting. I had this with Hostmonster off & on for
more than a year. Recently I spent the money to move my domain to a VPS
which seems to have removed the problem. I have learned that
authentication error(s) can be a catchall, not just for senders'
credentials.

- --
Paul

The Bat! v.6.8.4 on Windows 7 Pro 64 bit 6.1.7601
No IMAP  No OTFE



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html