Re: [time-nuts] SR-620 cal

2011-02-24 Thread Jürg Kögel
Use the following adjustment sequence: 1. Set the Cal jumper to Cal Enable 2. Connect the reference to Ext Ref (rear) and Input A 3. Switch the counter to Ext Ref 4. Set the CalByte 50 for the best display (this is a very fine adjustement) 5. Switch the counter to Int Ref 6. Set the CalByte 4 for

Re: [time-nuts] SR-620 cal

2011-02-23 Thread Bob Camp
Hi Definitely time to scrap the counter. To save you the excessive landfill charge I'll take care of the disposal for you. Unfortunately for my future disposal business, the answer to your question is indeed, yes you can likely fix it yourself. The answer to the other question is also yes, this

Re: [time-nuts] SR-620 cal

2011-02-23 Thread J. Forster
Stanford Research is a rip-off any way you turn. Their support ethic is just crap. YMMV, -John Hi guys, need some help with a cal on my SR-620 counter. In frequency measurement mode the unit always has an offset of up to +/-2E-010 after auto-cal when feeding the same

Re: [time-nuts] SR-620 cal

2011-02-23 Thread SAIDJACK
Hi Bob, John, Yeah, getting a we take $500 no matter if we fix the issue or not response is not what I had hoped for.. I don't have the time to learn about and tweak registers myself unfortunately, but at least there seems to be some hope now that this can be improved.. bye, Said

Re: [time-nuts] SR-620 cal

2011-02-23 Thread J. Forster
The point is that SRS customer support is a sham. It might be OK for a Fortune 100 customer or National Lab, but they clearly do not want or care about support for anybody else. If their attitude is screw you, I believe in returning the favor. Companies like HP generally make most support

Re: [time-nuts] SR-620 cal

2011-02-23 Thread Bob Camp
Hi My offer to take it to the land fill for you still stands. They are indeed unique counters. We have a mix of different brands and models. It's rare to find anybody who actually prefers the SR620. Bob On Feb 23, 2011, at 8:09 PM, saidj...@aol.com wrote: Hi Bob, John, Yeah, getting a

Re: [time-nuts] SR-620 cal

2011-02-23 Thread Bob Camp
Hi SRS is a tiny little outfit making a handful of niche products. I'm amazed they can make what they do, let alone support any of it. Rather than product lines they have something here and something else over there. Very hard to train people on. That's not to excuse any of this, it just is

Re: [time-nuts] SR-620 cal

2011-02-23 Thread J. Forster
Sorry Bob, That does not wash. They already have HC manuals with schematics. Dave at ArtekMedia is small too. If he can scan a manual and put it on-line for $25, so can SRS. And SRS probably already has it as a .pdf. As the the trade secret rubrick, it's nonsense. If some Chinese outfit wanted

Re: [time-nuts] SR-620 cal

2011-02-23 Thread Bob Camp
HI Simply put - they are so small they have to make money any way they can. Their setup is not very efficient. That leads to high costs and trouble on the balance sheet. Bob On Feb 23, 2011, at 9:11 PM, J. Forster wrote: Sorry Bob, That does not wash. They already have HC manuals with

Re: [time-nuts] SR-620 cal

2011-02-23 Thread J. Forster
I look forward to their demise then. Then Artek can make available what SRS won't. Pissing off users is not the way to attract more. YMMV, -John HI Simply put - they are so small they have to make money any way they can. Their setup is not very efficient. That leads to