On Tue, 1 Jun 2010 13:08:12 -0700
Taylor Singletary wrote:
> Hey Everyone!
>
> We know there are some issues with tickets right now -- they aren't
> being lost, but the conversion to our new version of the help center
> has not been without some hiccups. We have a very large backlog of
> xAuth r
I'll see what I can do about getting the other ticket assigned correctly --
As a general rule/advice, always send your support requests to
a...@twitter.com from the email address of the account associated with the
applications you are trying to whitelist -- for this reason, among others
(it makes
Taylor,
I only see the second one.
The first: 1008949 is lost in the ether. Again, here is the issue: We email a
request to api@ from whatever email address.. A support request confirmation
comes back to us with a link that forces us to log in. When we log in, ticket
searches are limited on
Hey Everyone!
We know there are some issues with tickets right now -- they aren't being
lost, but the conversion to our new version of the help center has not been
without some hiccups. We have a very large backlog of xAuth requests right
now and only very few resources available to process the qu
Really good question!
Maybe there should be a diff way to request access, like a separate category in
the "why are you contacting us" drop-down on the support ticketing system.
Just a thought.
J
On Jun 1, 2010, at 12:55 PM, jsleuth wrote:
> Well played. :-) However, I fear the issue I'm fa
On Tue, Jun 1, 2010 at 10:06, jsleuth wrote:
> Abraham, is it usually a couple days from when the email is received
> or from the successful creation of a ticket?
>
They should both happen within minutes of each other so my answer is yes.
Abraham
--
Abraham Williams | Developer for hire | htt
