Taylor, I only see the second one.
The first: 1008949 is lost in the ether. Again, here is the issue: We email a request to api@ from whatever email address.. A support request confirmation comes back to us with a link that forces us to log in. When we log in, ticket searches are limited only to tickets for that account, with no way to search for tickets from a specific email address. That is my problem with the above ticket. Yes, the second ticket: 1009858 shows up under my login (cos i created it through the support site. Can someone there assign it to the API@ queue? Thanks! Jann On Jun 1, 2010, at 1:08 PM, Taylor Singletary wrote: > Hey Everyone! > > We know there are some issues with tickets right now -- they aren't being > lost, but the conversion to our new version of the help center has not been > without some hiccups. We have a very large backlog of xAuth requests right > now and only very few resources available to process the queue. They'll be > handled as quickly as we can. > > Can any of you see your pending tickets on this page? > http://support.twitter.com/tickets > > Taylor Singletary > Developer Advocate, Twitter > http://twitter.com/episod > > > On Tue, Jun 1, 2010 at 1:04 PM, jsleuth <[email protected]> wrote: > Yeah, Jann, exactly. Something along those lines would be great. At > least I wouldn't be flooding their inbox with redundant requests out > of concern that my request went into a black hole... > > JS > > On Jun 1, 4:00 pm, Jann Gobble <[email protected]> wrote: > > Really good question! > > > > Maybe there should be a diff way to request access, like a separate > > category in the "why are you contacting us" drop-down on the support > > ticketing system. > > > > Just a thought. > > > > J > > > > On Jun 1, 2010, at 12:55 PM, jsleuth wrote: > > > > > > > > > Well played. :-) However, I fear the issue I'm facing is that no > > > service ticket is being created when I submit my request-- the > > > twitter ticket system says that I do not have access to request my > > > ticket (and that it 'may' have been deleted). Is a ticket > > > automatically created when I send an email to [email protected] (even if > > > I am told I can't access it and it probably doesn't exist)? Another > > > way to ask the same question is, can I be confident that twitter will > > > respond to one of my sent requests or should I keep sending requests > > > until I successfully create a ticket? > > > > > thx, > > > Jeff > > > > > On Jun 1, 1:15 pm, Abraham Williams <[email protected]> wrote: > > >> On Tue, Jun 1, 2010 at 10:06, jsleuth <[email protected]> wrote: > > >>> Abraham, is it usually a couple days from when the email is received > > >>> or from the successful creation of a ticket? > > > > >> They should both happen within minutes of each other so my answer is yes. > > > > >> Abraham > > > > >> -- > > >> Abraham Williams | Developer for hire |http://abrah.am > > >> @abraham |http://projects.abrah.am|http://blog.abrah.am > > >> This email is: [ ] shareable [x] ask first [ ] private. >
